US
65+ years of age | Experience level: first safari
Thank You Sun Safaris for a truly memorable experience!
Sun Safaris was recommended by relatives who used their services five years ago. Could not have been a better recommendation.Natasha Allen worked with us patiently, professionally, and with a good sense of humor to discover our needs and to build a safari experience second to none. Cannot say enough positives about the pre-trip planning and on-trip execution. It was a wonderful experience exceeding all expectations. And there were some pleasant surprises arranged to celebrate birthdays. Thanks to Natasha Allen and Sun Safaris for the trip of a lifetime.
US
A great experience where we saw lots of animals up close and felt well taken care of.
What we were told before the safari happened, and more. We were well taken care of. Places we stayed were as described and to our liking. Everything was great.
The best game drive
Good communication, excellent service, much better than expected.The best Safari we have been on. Got the big five on the 1st day itself. Got a lion kill to top it. The best Safari thanks to wildness
NL
20-35 years of age | Experience level: 2-5 safaris
Heading- A Great and Memomorable Safari
Communication and service and safari itself was good.So next time I choose again for Solaris Tours and Safaris.
50-65 years of age | Experience level: first safari
A good experience from beginning to end
Very professional from the time we were met. Guide was friendly and accomodating. Enjoyed accomodation at Amboselli. Very comfortable relaxing and friendly. Safari tours were varied and guide knowledgable. Would recommend
SA
50-65 years of age | Experience level: first safari
Courteous and prompt service during planning leading to well documented plan and very good execution
The whole experience with Heidi, our Pembury consultant, was excellent from start to finish. She was very responsive and adjusted the plans per our requirements as we developped our itinerary for the trip. We received what was promised by Pembury and what we had expected in terms of ground sercice and accomodation (very good). The only "maybe" would be the transport; the quality of the vehicles was just OK but not up to standard.
Ipodimo, our Safari lodge at Madikwe Reserve, was a really special place with very special and helpful staff running it. We where really looked after very very well. I'd love to come back!
Mario the tour guide for the wine country tour was excellent and very informative. His car was just ok. It could have been better. I highly recommend Mario.
IN
65+ years of age | Experience level: 2-5 safaris
Wildness safari deliver beyond our expectations
Right from picking us up at the airport professionally organised hotel stays in excellent hotels wonderful food and most of all timing the safari rides to succeed In sighting the big Five animals on the first day itself wildness safari made this a trip of a lifetime I would recommend them to anyone anytime
IN
50-65 years of age | Experience level: first safari
Amazing Experience
Wildness Safari were excellent, both before and during the trip. They stuck to the agreed upon itinerary and had the most friendly and efficient safari drivers.
AR
50-65 years of age | Experience level: first safari
Excelente aventura. Guia muy experimentado. Viaje entre 20/05 y 27/05/2017
La atención de Ryan, Thale y sus ayudantes fue muy buena. El es un experimentado hombre de campamento. La familia nos ofreció su tienda para comer y nos hicieron probar en varias oportunidades el vino local, que es muy rico. El safari cubrió nuestras expectativas, aunque debo reconocer que no poder bajar del vehículo en ningún momento fue un poco cansador. No obstante ello, quiero mencionar algunos puntos que tienen que ver con la información y satisfacción del cliente, entendiendo que le puede servir a otros viajeros:
-Nosotros, probablemente por una cuestión de marketing, y de mirar los capítulos exitosos de Animal Planet o de NatGeo, no estábamos bien informados de la dinámica de Kruger, de que “no es un zoo” como nos manifestó Ryan, y que los felinos pueden aparecer… o no. Hay que estar preparado para ello.
-No somos asiduos viajeros de aventura, ni de safari, pero hemos recorrido bastantes lugares del Caribe y America del sur; y como turistas internacionales nos sorprendió un poco no poder decir cuántas veces quisiéramos que se detenga de tal o cual forma para sacar una fotografía… teníamos que aceptar el criterio de Ryan, como si estuviésemos haciendo su safari y no el nuestro…
-De acuerdo a lo manifestado en los correos previos mantenidos con Thale, en ningún momento se nos dijo que la bebida no estaba incluida en el precio… ni siquiera el agua. Se mencionó que la comida estaba cubierta, menos dos almuerzos y una cena, pero nada más. Tampoco el almuerzo del dia de salida estaba cubierto. Nosotros supusimos que la bebida si, porque se nos pidió indicar en formulario previo de adhesión nuestra preferencia por el tipo de bebida, y esto nos creó confusión…. De todos modos, reitero que Ryan nos invitó con vino en varias oportunidades. Para evitar la confusión sugerimos que quiten del formulario previo la mención a preferencia de bebidas y que agreguen, en cambio, una mención muy clara indicando que la bebida no está incluida en el precio.
-En una parada del camino de regreso, Ryan se enojó con nosotros por regatear el precio de algunas artesanías, manifestando que esa gente pobre tiene días y días de trabajo sobre cada artículo, y que no es moralmente aceptable ese regateo. Pues bien, luego de abonar una obra casi U$40, encontramos exactamente la misma en Johannesburgo por la mitad de precio. Asi que como le contesté, Ryan debe dejar a los turistas ser turistas y limitarse a opinar sobre su actividad de guía, que es lo que conoce.
-Tomen los servicios de Wild Planet Safari y al finalizar, recuerden solicitar el pen drive o la memoria prometida con las fotos tomadas por Ryan o por Lungisani. Se les olvidó entregarnos la nuestra.
The attention of Ryan, Thale and his assistants was very good. He is an experienced camp man. The family offered us their tent to eat and we did try the local wine several times which is very rich. The safari met our expectations, although I must admit that being unable to get off the vehicle at any time was a bit tiring. Nevertheless, I want to mention some points that have to do with information and customer satisfaction, understanding that this can serve other travelers:
We, probably because of a marketing issue, and looking at the successful chapters of Animal Planet TV or NatGeo TV, we were not well informed of Kruger's dynamics, that" it's not a zoo"as Ryan told us, and that felines may appear ... or not. You have to be prepared for it.
We are not very adventure travelers, nor safari, but we have visited many places in the Caribbean and South America; And as international tourists we were a little surprised not to be able to say how many times we wanted to stop in some way or another to take a picture ... we had to accept Ryan's criteria, as if we were doing his safari and not ours...
According to the previous emails maintained with Thale, at no time told us that the drink was not included in the price ... not even the water. It was mentioned that the food was covered, minus two lunches and one dinner, but nothing more. Also the lunch on the day of departure was not covered. We assumed that the drink would, because we were asked to indicate in our previous membership form our preference for the type of drink, and this created confusion... Anyway, I reiterate that Ryan invited us with wine on several occasions. To avoid confusion we suggest that you remove from the previous form the mention of beverage preference and instead add a very clear mention stating that the drink is not included in the price
At a stop on the way back, Ryan was angry with us for haggling over the price of some handicrafts, stating that these poor people have days and days of work on each item, and that bargaining is not morally acceptable. Well, after paying a work almost U$ 40, we find exactly the same in Johannesburg for half the price. So, as I said, Ryan must let tourists be tourists and just comment on his guide activity, which is what he knows.
Take the services of Wild Planet Safari and at the end, remember to request the pen drive or the promised memory with the photos taken by Ryan or Lungisani. They forgot to give us ours.
50-65 years of age | Experience level: 2-5 safaris
So well organised. Amazing staff , great food , unbelievable safari experience
Had been on a safari in South Africa several years ago with another tour company. Everything was organised perfectly from pick ups , flights , food and even when one of our lodges was flooded due to rain 6 weeks prior to our arrival , African Ubuntu Safaris stood up and arranged alternative camping accommodation which was just unbelievable. So much better than our expectations. Our tour guide was friendly , knowledgeable and the wild game we got to see will forever be remembered by all of us on the safari. The camp staff were simply amazing and the food they prepared was just delicious. One of the great holidays ever!