ID
20-35 years of age | Experience level: 2-5 safaris
She is good person & caring u can't regret travelling with her she has a good communication I love u
They have a good communication,its the best tour company every one should use
AE
20-35 years of age | Experience level: 2-5 safaris
Jinja Road trip,fun and exciting experience at Sezibwa falls,Mabira forest and cruising at the Nile
Good communication and service, better than i expected. Thank you Magic African Safaris for the amazing experience.
ES
20-35 years of age | Experience level: first safari
Great service. Great professional. Our guide was passionate about his work
Jambo!
We were in Samburu, Nakuru and finally in Masai Mara. The entire stay was wonderful. The attention of our guide George Morioki Weru was very good as well as his desire to show us everything about Kenya. The hours in the car exchanging Spanish and Swahili is another of the great memories that we take with us. We also learned a lot about Kenya and her life. It is very difficult to explain this journey in words. Africa falls in love. You have to live it in person. It is not a recommended trip, it is an essential experience!
ES
20-35 years of age | Experience level: first safari
one of the best experiences of our life
Jorge was our guide for 3 days on safari. It was a great luck to share that experience with him, we will always be grateful for his professionalism. Speak perfectly Spanish. He taught us Swahili and we learned a lot about the culture from him. It is a great animal tracker.
Almost a year later we are still in contact with him. Thanks friend!
20-35 years of age | Experience level: first safari
The most memorable and exciting experience of touring to the Sese island with Magic African Safaris
This is the best tour company ever. They always kept in contact with me until my tour was done. Their prices are fair and affordable especially for we the locals. Most of other companies over price hence making it very difficult for the natives to perform domestic tours however this isn't the same issue when it comes to Magic African Safaris.
They have well trained guides who really made me feel special and I wasn't bored at all t hrought the journey making it the most enjoyable and memorable moment of my life. Indeed am soo greatfull to you guys and promise to travel with you again and again
CA
20-35 years of age | Experience level: first safari
Interesting opportunities to experience local culture and give back.
It was nothing we really could have expected but it was really interesting.
I did like to hear the peoples stories in a way that was authentic and didn't ask for more money. That allowed us to let our guard down. The company was booked via our tour guide so we came in blind but we're pleasantly surprised. It was nothing I could have booked on my own and was excited for the experience.
20-35 years of age | Experience level: 2-5 safaris
Amazing experience
It was worth it at the end of the day . l met interesting people and had an amazing experience and looking forward to traveling with them again.
20-35 years of age | Experience level: first safari
The tour was worth it and magic african safaris are kind and welcoming love you guys you are the be
Their services are good.and the tour is what I expected true and honest.you get what is advertised
20-35 years of age | Experience level: 2-5 safaris
The tour was Soo amazing I rilly had fun
I had a great experience with magic African safaris when we went for rafting the services provided were so amazing I loved everything about the trip
US
35-50 years of age | Experience level: 2-5 safaris
COVID19 Cancelled our trip and this company took advantage of the pandemic
I do not recommend booking with this company. Anne was very friendly, but the savings of a few hundred dollars turned out costing us thousands. We had a safari scheduled for early June 2020, which we chose to cancel due to COVID19. We cancelled 3 months in advance. We chose not to wait it out because we feared losing all of our money if this safari company decided that COVID19 was not a good reason to cancel and to be honest it turned out that they didn't feel a pandemic was a good enough excuse to cancel anyway. Their policy of a 75% refund less the gorilla permits was better than losing the total $6600 I spent.
However the upsetting part was that I emailed Anne asking how they planned on dealing with COVID19. I was nicely told they would give full refund less the Gorilla permit that they tell you aren't refundable (which is not true by the way.). Needless the say when I took her up on her kind offer of giving full refund.... well, there was radio silence for over a day. So I emailed again and then she finally replied telling me... Oh sorry that full refund I mentioned we could do, well we can't because i talked to people who told me I can't give it. IT IS HORRIBLE CUSTOMER SERVICE TO DO THAT. Also their website states that they give 90% refunds if canceled more than 60 days in advance but their written policy doesn't say that. Also, please check out this link and never use a tour company like I did to book your Gorilla permits- Uganda Wildlife Authority does give refunds. It's just another way for these tour companies to SCAM you. https://www.bwindiimpenetrablenationalpark.com/gorilla-permits/cancellation/
After arguing with Anne over email that it was not okay to tell a customer full refund and then change your mind. I finally accepted the refund they would give and filed a dispute with my credit card company. The crappy part is my credit card company is so bogged down right now with other travelers. Anne failed to mention to them that she had told me full refund and then took it back. She also failed to mention, I never signed a contract. She failed to mention that the Uganda and Kenya are closed right now due to COVID19. Failed to mention that it's not possible to go on a trip right now.
Overall, my experience is I got scammed. When I didn't want to rebook my trip and took her up on her offer I think she freaked out and then said, oh no... By the way, rebooking the trip would have cost me more money. Why you ask? Because the Gorilla permits cost more next year and there is a fee to reschedule. And don't forget they aren't refundable. They are refundable, just not to you if you book with this company or one like it.
So the moral of this story is, I'm totally bummed I had to cancel my trip. Yet, there are better companies out there to work with. These guys are not fully honest. The policy stated on their website versus the one given to you are different. They can decide when they feel like it if they don't want to honor something they tell you.
I will likely not win my dispute for the other half of my refund, but I have not given up. One thing I've learned in all my travel is that you need to fight for your refunds. I travel a lot. I'm a digital nomad. I'm writing this review in hopes to save another person from this experience.
COVID19 or not... I would not trust this company. They have some good reviews and it's why I went with them, but don't be fooled. You could have a great trip with them or you could get total ripped off and scammed just like me. The choice is yours. I wish you all well.