FR
35-50 years of age | Experience level: first safari
Beautiful private Safari
Magnificent private family safari with our 3 children in Taranguire, Manyara, Serengeti and Ngorongoro.
Our guide, Rocky, spoke excellent French. He listened attentively to us and did his utmost to ensure that we saw as many animals as possible. He explained the animals' way of life and the history of the places we visited.
Our cook Salim prepared balanced, varied and delicious dishes. Everything was homemade, including the bread.
Rocky and Salim were very kind to us and the children.
Our car was very comfortable.
It was our 1st time camping, and sleeping among the animals was an unforgettable experience.
We're leaving with wonderful family memories.
ES
20-35 years of age | Experience level: first safari
A professional team
Morning star showed to be a really professional team. We hire a 3 day safari with them and all was perfect.
Our guide was allways well prepared, with the tikets to enter de park previously ready so we don't have to wait at the park gate (as other vehicles we see) we recommend the jeep for the safari because of confort and agile driving. They have well equiped jeeps with radios so you have more oportunities to see wild life (because the vehicles with radio communicates each other of where the animals are and where things aro ocuring). Our guide Alex know all about the animals we see and is a very nice guy.
We've also learned a lot with Jonathan (we met him at enchoro wildlife camp), a massai with who we have a walk arround the area. He teach us about more than 15 uses of different plants in the massai culture for medicine, personal care, body painting and so on
We also recommend to visit the massai village if possible. And the enchoro wildlife camp.
35-50 years of age | Experience level: first safari
Kuda is THE BEST
We took a tour with Kuda at Victoria Falls and we could not say enough great things about our experience. Kuda came through on a last minute tour we were able to squeeze in thanks to him. He was full of knowledge, enthusiasm and has a few fun secrets that make this tour an absolute must do!
IT
50-65 years of age | Experience level: first safari
Efficient, prepared and punctual
The experience is truly all-encompassing. With the night at the lodge, the two Safaris take on a different and more complete flavour. We were also lucky enough to see 4 of the big 5 at close range without the need for binoculars ... unfortunately the lion is missing, but you know it's not the guide's fault.
(automatic translation from Italian)
35-50 years of age | Experience level: first safari
Tumi was AMAZING!
Our safari was AMAZING! Our guide, Tumi, was so knowledgeable. We saw elephants, cheetahs, rhinos, hippos, and a crocodile...up close and personal. Seeing these animals in their habitat was a very different feeling. The service provided was excellent. Great communication and customer service was excellent. Would definitely recommend to friends and family.
ES
20-35 years of age | Experience level: first safari
The best experience of our lives
We chose the 11-day trip (6 days in Kenya and 5 in Tanzania). From the moment we were picked up at the airport, to the moment we were dropped off at the airport 11 days later, we felt super comfortable and pleasant. At all times, TouristLine has been concerned about our condition and has allowed us to enjoy an incredible experience.
The accommodations were spectacular, the food typical of Africa was delicious and the guides made us feel at home.
Not only were we able to see the Big 5 up close, but also all kinds of animals and landscapes that made us enjoy every minute of the experience.
Without a doubt, we will repeat this trip with this company, we are very grateful to the TouristLine team for the treatment received and for their experience in this type of trips.
CH
50-65 years of age | Experience level: 2-5 safaris
The best tour operator with best tour guides I can recommend to anyone
What we experienced with Full Package Adventures was unforgettable. Faraja, our organizer, really organized everything perfectly. We visited Manyara NP, Tarangire NP and Ngorongoro Crater. Novatus, our guide, was just brilliant. He looked after us exceptionally well, was always on time, reliable, responsible and very competent. We are very grateful to him for that! We felt very comfortable from the beginning. Thanks to his experience, his good eye and his patience we were able to see many different animals. We were lucky enough to see the Big Five and watch a lion-boar hunt. Our accommodations and meals were great. We would recommend Full Package Adventures to anyone.
65+ years of age | Experience level: first safari
Excellent and Efficient Service
Safarilink provided our transfer to and fro Jo’burg and Kruger National Park. The drivers were punctual and friendly. The transport vehicle was comfortable. Their services are well recommended.
SG
20-35 years of age | Experience level: 2-5 safaris
the worst operator ever, irresponsible and never solve the issues, only want to earn Chinese money
After a 30-hour flight, we discovered that our hotel rooms were not booked. I want to make it clear from the start that I don't want private messages asking for post deletion, nor do I need money to delete posts. I'm not lacking money.
We've just finished a 2-week trip to East Africa, where the natural beauty and adorable animals were stunning. However, the local tour agency, Africa Joy Tours, was a disappointment, greatly diminishing our experience.
In February of this year, our group of 8 people booked a customized 10-day trip to Kenya and Tanzania through Africa Joy Tours, starting in mid-July. We finalized the itinerary and paid the deposit in March. Subsequently, the agency's responses became increasingly slow, but due to numerous positive reviews on platforms like Xiaohongshu (Little Red Book), we attributed it to the laid-back African style and didn't raise concerns.
The first issue arose when, just before departure, we were informed that three of the hotels we were supposed to stay at had no available rooms (we needed 4 rooms for 8 people). Despite having paid the deposit in March, the hotels were not confirmed before our departure. Moreover, some of the replacement hotels were virtually unknown, and we couldn't find much information about them on various platforms, leading to concerns about our accommodation experience.
The second issue was with the unreliable drivers. Our first interaction with the tour agency was when we were picked up from Nairobi to head to Masai Mara. As per our agreement, the driver was supposed to pick us up at 6 am. However, one driver arrived an hour late, and we had to wait in the cold hotel lobby for him. During the journey, this driver stopped for coffee, making us wait for more than 30 minutes while he indulged himself. He also had a heated phone argument with the tour agency's owner while on the road. The journey that was supposed to take 5 hours ended up taking 8 hours. Both drivers seemed completely lost throughout the trip, not knowing where to go or what to do, relying on us to recognize our own group members. They repeatedly asked us what our next steps were, which was frustrating since we expected them to lead as paid guides. They even had us get off the vehicle to arrange our own lunch instead of taking us to the contracted hotel as planned.
The third and most significant issue: after an 8-hour journey, we arrived at our Masai Mara hotel at around 2 pm, only to find out that our rooms were not available. We were tired, hungry, and frustrated. We contacted the tour agency repeatedly, but they were slow to respond and kept telling us to wait while they were supposedly confirming. Eventually, they informed us that they had booked the rooms for the same dates in August, effectively leaving us without accommodation for that day and the next. We were left in disbelief and shock. We couldn't even have lunch at the hotel because we didn't have a confirmation. After a lengthy ordeal, three of us shared a room that night, and the agency arranged alternative accommodation for the next day. We kept requesting confirmation for the remaining hotels, but the agency was unresponsive and lacked an apologetic attitude. We managed to squeeze through the first night.
The fourth issue: the replacement hotel didn't have our reservation either. The next day, we were told that two rooms were arranged in a nearby hotel, which turned out to be over 30 kilometers away, taking over an hour to reach. After our game drive, we rushed to the new hotel, only to find out that our rooms were once again not booked. Despite our repeated requests for hotel confirmation documents, the agency never provided them. Two consecutive days of such problems left us infuriated, prompting us to threaten with negative reviews online. Suddenly, the agency's representative, Thompson, became more attentive, and communication improved, with promises of actively resolving the issues. After much back and forth, we learned that the hotels were not booked under the agency's name (which they failed to communicate), making it difficult for us to verify our reservations. After prolonged discussions, they finally managed to sort out our check-in. The agency finally apologized and mentioned considering a refund for the first day's accommodation that we couldn't use. I firmly insisted that they must refund rather than just considering it. We agreed to meet in person in Arusha to discuss further.
The fifth issue: pushing for a refund for the unused hotel room and an additional $100 as compensation. In total, the refund amounted to $480 for our group of 8 people, translating to $60 per person (out of a total tour cost of $3400 per person). As agreed, the refund was supposed to be provided in cash on a specific day. However, Thompson, the agency's representative, disappeared and didn't show up. We repeatedly tried to contact him, but he never responded. We then had to contact Clinton, the agency's owner. He claimed they didn't have enough cash for the refund and hadn't prepared it yet. This was unacceptable since they had promised to provide the refund on that particular day. Their attitude towards resolving the issue was disheartening. We had to press Clinton to come and provide a partial refund in the evening, and he promised to complete the rest the next day. He was supposed to arrive at 10 am the next day but ended up arriving close to 12 pm. With this, our ordeal with Africa Joy Tours finally concluded. As an additional note, the agency initially claimed that lunch on the final day was included, but the hotel demanded $25 per person. We had to contact Clinton again to resolve this issue before we could have the lunch that should have been provided for free.
All the above incidents are documented through chat records. This is not an attempt to defame the tour agency. One peculiar aspect of Africa Joy Tours is their eagerness to attract Chinese tourists and promote their services, even repeatedly asking us to help them with promotion. Are we being treated as naive tourists, especially considering the experience we had? Not to mention the instances of sexual harassment by a driver in Tanzania who consistently made inappropriate comments and even shared his home address with female members of our group.
If the agency wishes to profit from Chinese tourists, they must enhance their services and improve their attitude. East Africa is stunning, but the tour agency's poor service greatly detracted from our experience. We spent days on end dealing with communication issues and disappointment, resulting in frustration and discontent.
AM
20-35 years of age | Experience level: first safari
Very nice and friendly guys, quick replies and support
I did a Pilanesburg Ultimate Safari tour.
Everything went smoothly :) I’m very happy with the trip! It was very interesting and picturesque :)