US
35-50 years of age | Experience level: first safari
Stole our money- did not pay for anything
Do not book with this company. They robbed my family of 4 of our money and did not provide any services on our itinerary or signed (by both parties) contract. A trip we planned and paid for in February 2022 became a nightmare. Fortune asked for all money paid for in advance to pay deposits on rooms to hold them for us. He never paid any of the places: Moremi Crossing, Chobe Safari Lodge,Hwange Safari Lodge, or Pioneer Lodge. We had to pay for everything out of pocket. In our itinerary food, activities, and guide service was to be included but nothing was arranged or paid for. Once we arrived in Victoria Falls, Zimbabwe where he lives and operates Forsche Travels, we went directly to the police and tourism authority. We also contacted the U.S. Embassy. We attended pre-trial with Fortune on charges of Theft of trust of personal property. He is currently awaiting sentencing. If you booked with this company, contact your credit card company ASAP. Be prepared to pay for everything out of pocket and document & save all receipts. I’m so sorry for anyone who has already booked with Fortune. I know the emotional roller coaster you are about to face!
US
35-50 years of age | Experience level: first safari
Beware- Fortune is a criminal
We booked with Fortune from Forche Travels in Zimbabwe back in February 2022. We paid him over $11,000 for an 11 night/12 day safari to Botswana and Zimbabwe. He sweet talked us up through the very end. When we arrived in Boswana, no one was there to greet us at the Maun airport because Fortune did not pay for our luxury camping excursion to the salt pans; therefore we were unable to go. Then we learned he did not pay Kwando Safaris. Upon arriving at our next destination that we had to pay out of pocket, Fortune showed up at Chobe Safari Lodge and told us our next location was cancelled due to all his mistakes and dishonesty so he “upgraded” us to the Elephant Eye in Hwange. At this time he was assuring us everything would be okay. Obviously a week in without Fortune paying for anything promised in our itinerary and contract, we then called to see if he indeed booked the Elephant Eye, which we learned that we had the booking but no payment. At that point we parted ways with Fortune and continued paying for everything out of pocket, documenting everything, including a recording of Fortune and names/numbers of all witnesses (general managers). It is disheartening and cruel that he took advantage of a family with young children. A police report was made and the tourist authority and the U.S. Embassy notified. Fortune was arrested on charges of Theft of trust of personal property. As I write this, he is due in criminal court for sentencing. We do not want anyone else to get robbed with their money or their once in a lifetime trip to Africa.
FR
20-35 years of age | Experience level: first safari
Worst company ever !
Worst company ever !
They stole our money pretenting they had issue due to covid.
First they asked for money and then they cancel the trip and never give back the money.
Be very careful.
US
65+ years of age | Experience level: over 5 safaris
Stole my money and refuses to refund what is rightfully mine
I planned a trip to the Republic of the Congo and the Central African Republic in March of 2022 with David at Natural World Safaris. Part of the trip involved a $20k safari with the Congo Conservation Company. Natural World Safaris collected the money for all sections of the trip, included this one. The CCC cancelled my trip a month before the safari was to take place and refunded the money to Nat World Safaris. At the same time Air France also cancelled my flights. Air France has since refunded my money to NWS. It has been 4 months and NWS refuses to refund my money. No one from the company will come to the phone and talk with me. The NWS phone operator tells me that the person I ask to talk to is "in a meeting and will return my call." No one ever returns my call, and I am told that the refund is being "processed." It is quite obvious that NWS intends to keep my money. These people are thieves. DO NOT PLAN A TRIP WITH NWS. They are dishonest and will swindle you. With all the flight and trip cancellations post-covid, NWS must be making a huge, illicit profit.
US
35-50 years of age | Experience level: first safari
Horrible Business Practices
The Safari was great and the guide was amazing! I received a charge 2 months after the Safari was over and it was not recognized as Natural World. After not responding to the dispute, Robert with Natural World Safari has now reported me to the authorities in Kenya as a criminal for not paying!! Even though they were the one's which didn't respond to the multiple requests from AMEX for 8 weeks!!! I have now reversed my dispute and allowed the payment, but I am still a criminal there!!
I would NOT recommend Natural World Kenya Safaris due to their business practices, not their guides!
CZ
35-50 years of age | Experience level: 2-5 safaris
The reason we dont like Tanzania anymore
If you want to enjoy a holiday in Tanzania, then definitely avoid Sam's car rental.
Their services are terrible, you spend a lot of extra money and when something happens with the car,
you have to take care of yourself because they don't care.
We rented 4x4 for our trip planned for 1650 km and 19 days, but the car was in bad condition and broke down after 3 days.
I described our experience in more detail here: https://teamontheroad.blogspot.com/
CZ
35-50 years of age | Experience level: 2-5 safaris
If you want to enjoy your holiday, avoid this "company"
If you want to enjoy a holiday in Tanzania, then definitely avoid Sam's car rental. Their services are terrible, you spend a lot of extra money and when something happens with the car, you have to take care of yourself because they don't care. I described our experience in more detail here: https://teamontheroad.blogspot.com/
ES
20-35 years of age | Experience level: first safari
Fraud
This is not Nchingo Safari company, this is a fraud, person named Shaban does not exist, his name Victor and he falsificate all invoices of real company Nchingo Safari and when he took part of the payment he even was not interested to attend us.When we contacted real company through their web page, they even did not know about any tour with us. So currently this person has been reported to police.
IL
50-65 years of age | Experience level: first safari
Update on My pervious Review - From bad to worse.
After almost 2 years of waiting for Opulent Tours And Travel to return our deposit, we decided to give Evans Kadzomba the C.E.O at Opulent Tours And Travel, a chance to redeem himself and his company. (Please read my previous review for the full story. ). This is what happened:
Opulent Tours And Travel kept telling us that they cannot return the money because they had already paid advances to the lodging (2 years ago). We told them that since they are not returning our money, how about we come to Africa this July 2022 to do the original tour? We then received a reply that was nothing short of a slap in the face! Although the original tour was 31-days, and the new one only 25, Opulent Tours And Travel demanded another ~3000$ for the tour. The best part was that they claimed that because we gave them a negative review, we had to somehow compensate THEM! Naturally, we declined the insulting offer and once again requested our money back. Since then, Opulent Tours And Travel have stopped communicating with us.
To make a long story short - Do yourselves a favor and find another travel company with some professional dignity.
35-50 years of age | Experience level: over 5 safaris
Do not use. They will scam you.
They charged us for a private car to Moshi from Nairobi. The car broke down 1 hour into the journey then we had to get a bus the rest of the way. A 6 hour journey took us 10 hours. They refused to give any money back. We negotiated they take us back to Nairobi in a private car for £65 extra which was agreed. The driver turned up late in a safari jeep which is meant for off roading and not to travel a long journey. This was ridiculous for a 7 hour journey. They then agreed to swap for the original car (that the GM had decided to use herself instead of giving it to us despite us paying for it) that was agreed and the GM herself turned up an hour late again and had no excuse and refused to offer any explanation. Literally when asked she said "I have no explanation and don't want to talk about it". Because we were so delayed, our journey ran into the evening when it was dark and we then pulled over by the police who extorted another $60 of us. During this time, the driver left us alone in the car and I am so sure he was involved in the extortion as when we were originally pulled over he said something to them and then left us alone and only got back in the car after we handed the money over. Do not use this company. They are involved in scamming. They take your money and do not deliver. Don't ruin your holiday. Absolutely awful. I will be telling local hotels not to use them too in order to save guests being ripped off and lied to. We wasted 2 whole days of our trip because of their incompetence. The drivers name was Goodenough and the lady who is the GM and an absolute joke when it comes to looking after customer safety and service, her name is Beatrice Dimitris Dallaris, General Manager of Ngurdoto Mountain Lodge and Classic Tours and Safaris and Ngurdoto Shuttle Services. STAY AWAY FROM THEM.