IT
Always available, responsive and flexible to all our requests
Zambezi Expedition Travel and Tours was very responsive from the start by sending us a plan and estimate based on our specific requests and adjusted it as per our desires even during the trip. Their feedback and response to our questions and requests were always timely and positive. Almost all accommodations reserved (except for one that was basic) were amazing. Although they are based in Zimbabwe, they efficiently arranged our trip section in Botswana with their partner agencies based there.
IT
20-35 years of age | Experience level: first safari
The tour operator is organised and promptly available to reply to any questions.
From the start of the contact with the organisation, the operators presented two possible option for a 2-day safari, including the and excluding one night at a hotel.
Once the safari plan was chosen, the operator was in contact the whole time, from start to finish. They explained again the program the night before the safari, at the hotel, and made sure I was always with someone at each step.
My safari included visiting the Tarangire National Par with a lodge at Fig Tree Lodge and the Ngorongoro Crater the day after. For each expertness I joined a grip and shared their car, and they both included a lunch break with studding new of the savana.
I would rate the good, as it was possible to see some animals, but not as much as I expected. Whereas the Ngorngoreo Crater is 100% worth it. The view is always beautiful and we managed to see multiple lines, zebras, gnus, and lots of birds. I wish the guides would have explained more what we were observing and facts and characteristics of the animals we were observing.
In overall, the experience with a night in Arusha, Tarangire National Park, the Fig Tree Lodge and the Ngorongoro Crater was $430.
I truly appreciated the operators immediate replies to my messages and for helping me take a bus from Arisha to where I needed to get.
CA
50-65 years of age | Experience level: first safari
Very well organized tour
Very good communication
Good value for money
It is a reliable operator
Very well organized tour
Excellent driver Charles who took us to see lots of animals. He went above and beyond to give us a good experience.
We booked budget accommodation. We didn't sleep in the places which were told originally but I believe what we got it was the same value.
Some tents had warm water and electricity only between certain hours which was a bit inconvenient: apeox 8pm till 7am. Not hot water for budget.
We had 6 days safari starting from Nairobi: Masai Mara, Nakuru, Niwasi, Amboseli. I was expecting to see Tsavo West on last day. On last day we did nothing but straight travel back.
If you plan to pay with credit card once you arrive in Kenya, we were told that it is possible. It is true bit there is 5% fee for each payment which we were not aware. Keep this in mind.
Overall it was a good experience. I totally recommend this tour operator and I can definitely come back with him.
MY
So far so good
Everything Okie nice experience here , hotel arrange nice , lovely
ES
20-35 years of age | Experience level: first safari
He did his job pretty well although he should give the client more power of decision.
Very good services. Helen, Alan and Toni (the people working there) are very helpful and always providing with whatever we need. Incredible service at the camp.
US
35-50 years of age | Experience level: first safari
Friendly
I was a bite nervous being that the only way to communicate was via email. The first driver showed up a few minutes past the scheduled time. We were taken to the airport to change vans. That was a bit confusing. The driver Tiyani was friendly and accurate on the times. We stopped twice to stretch and go to the bathroom. The drive was long and some of the roads were bumpy but over all the van was clean the air worked and everyone was kind. Would recommend this tour company.
CA
35-50 years of age | Experience level: first safari
Safari organizer concerned with customer satisfaction
I booked a 5-day safari with Mournic Adventures. From the start, I was pleased with their commitment to respecting my requests and preferences (in terms of parks visited, comfort of accommodation, etc.). The staff was very helpful before, during, and after the safari. I particularly appreciated their responsiveness and easy and quick communication. I had a wonderful time in the parks visited and the accommodation chosen.