CN
20-35 years of age | Experience level: first safari
Wonderful trip of a lifetime
Amazing experience in Tanzania!!! Highly recommend Safarisolestours, it provided us the customized-agenda and warmly service! Their guides are really experienced，our guide Abdul let us see many animals in Tanzania, worth the trip! Really like him！Also thanks for Raphael and George's patient response and planning. The accommodations and meals are also really nice. We will definately come back to Africa for another trip！
Very Poor Service For Amount Paid
The below is my opinion based on my experience with Go2Africa.
Go2Africa was reasonably good at selling the trip to us - good communication and pitching of experiences. That said, I agree with reviewer Anna who mentioned that they withhold information unless you ask them specifically (and in writing) - items such as the specific location of a lodge, whether you need vaccinations, where your pickup will be from (inside airport or after baggage claim).
Once they took our money is where we felt they really fell short of what we feel we paid for. In my opinion, this was made even worse by a lack of care when we reached out to them - both during the trip and afterwards.
A number of issues were encountered, including:
- Hotels forgot to put enough towels for all of our party - we emailed Go2Africa the first time this happened but it kept happening
- We'd booked and paid for a private vehicle for certain safaris but a lodge we stayed at did not know this - we had to awkwardly "fight for it" after our arrival - we feel Go2Africa should have been "on top" of what we had paid for and ensured this didn't happen
- One of our airport pickups was late, and we were left waiting for 15+ minutes outside of the airport
- One of our lodges was over 50 minutes away from the "prime" safari grounds - this was something they never told us when we were booking
- We were told that Go2Africa is a co-owner, co-investor and/or shareholder in another tour operator, called Asilia, they used this provider for parts of our trip (many Asilia cars advertise Go2Africa on their signage). The Asilia representative in one city offered to us, free of charge, a city tour at our next destination. When we arrived in this next city the Asilia team on site had no idea of this offer and, after loading our luggage into their car started awkwardly asking us for money for the tour. This made us very uncomfortable and when we later commented to Go2Africa, all they said was that they would "investigate" - our experience and time was still spoiled
- Go2Africa claimed to have reserved a restaurant for us but when we arrived we found out that the restaurant was closed on the day they said they'd confirmed the reservation for - this cost us valuable time on our tour (they later said their subcontractor should have reconfirmed this when we pushed them for accountability on it)
- They refused to provide any compensation for the issues we encountered and instead were, in my opinion, very defensive about everything that happened (they chose to blame their subcontractors rather than own the issues we encountered)
I personally would not use Go2Africa again, I feel that we paid for a premium experience and service, only to be treated quite poorly once we had paid them. Having awkward moments in foreign countries with tour operators was frustrating.... When paying for a trip, I believe you're paying for an experience. You have limited time during your travel and want to make the most of it. Go2Africa was very unsympathetic to this. I recommend looking at other options before considering Go2Africa.
CA
20-35 years of age | Experience level: first safari
Viva safaris was above our expectations!
Me and my two sisters did the 5-Day Tremisana Safari with Viva Safari. It was our first safari and the experience was above our expectations!!!
The private game drives in the balule reserve were awesome and felt more adventurous, and we did get to see the most popular animals in the reserve (Lion, elephant, zebra, rhino, hippo, leopard, giraffe, etc.. ) .
Then for two days that we went to the kruger national park, we saw a greater quantity and a diversity of animals. Kruger did felt less private (more cars at each sightseeing). But we did enjoy being able to do both the private and kruger game drive.
All the guides that we had with viva safari were incredible (especially KG, Rocky, Smiley). They were all great to be around, friendly, very resourceful and interesting. The bush walk was a great experience too.
The staff at the Tremisana lodge were amazing. The food was excellent and there was always plenty of food (way too much actually).
Patricia really helped us with the booking and to prepare for the safari. The communication was always on point. The pick up from the Johannesburg airport and return was well organized. We did enjoy the panorama route (Blyde canyon) on our way back.
And don't forget to bring some warm clothes if you go in September, it is cold in the early morning and when the sun sets. So make sure to check the weather and bring a warmer coat (advice from a canadian used to cold weather).
Thank you Viva Safari for that wonderful experience!! I will be back one day!!
20-35 years of age | Experience level: first safari
Perfect 7-day journey up Kilimanjaro via the Lemosho route with Samora Explorers
My mother and I did a 7 day trek up Mt Kilimanjaro via the Lemosho route, and when we got down to the gate on our last day, I wanted to turn around and go right back up. It was an amazing trip, and the Samora team was fabulous. The other people in our group cancelled at the last minute so it was only the two of us, and the guides and porters made us feel like royalty. Seeing groups with other companies, I was so grateful that our guides, Gadiel and Felix, were so patient and relaxed with us, and the porters were all so kind and happy. It felt like a great group of friends. Gadiel and Felix shared a lot of knowledge with us about the mountain, the plants and animals, and the people who make these treks possible. They were conscientious about our health and safety and made sure to check in constantly about how we were handling the altitude. We both felt a little rough at different points, and they took care of us and made sure we got to the summit healthy and happy. We were blown away at the fresh meals prepared by the chef, Elibariki, and had more than we could possibly eat. They were all flexible and patient with us, and treated my mother so sweet. My only regret was that we could not stay longer!
CH
50-65 years of age | Experience level: over 5 safaris
Excellent high-quality services from A to Z
We experienced an unforgettable, impressive 5-day safari tour in September that could not have been better. We were more than satisfied with the top services from Leisure Escape Safaris from A to Z. In particular, Esther and Duncan impressed us with their professionalism, their extremely friendly manner, their pronounced customer centricity, their high degree of flexibility and their friendly, trusting manner. With Esther, we put together a great itinerary tailored to our wishes. Esther responded to our requests and queries very quickly and competently. Duncan was the best driver and tour guide we could have wished for. He was very professional and reliable and fulfilled all our individual wishes. His knowledge of the wildlife and the places we were able to see thanks to him was exceptional. Esther and Duncan, thank you very much for making this unforgettable safari tour possible for us. Leisure Escape Safaris is highly recommended and exemplary in every respect. We would love to do it again with this company!
Marcel, Anja & Noel
35-50 years of age | Experience level: first safari
Fantastic
They met my expectations from the day I phone dto make and enquiry till it turned into a booking, their telephone etiquette is Fabolous and I had quality time during my visit to Maun and all my reservations were perfect. Thank you Nxai will come again.❤️❤️
DE
65+ years of age | Experience level: 2-5 safaris
Best of the best. 100% satisfied
We had booked the 8 days/7nights safari including Tarangire NP, Serengeti NP, Ngorongoro and Lake Manyara. And it was worth every cent.
Raphael, our tour agent, from the first email till our departure stayed always in contact with us whenever we needed him. He personalized the tour according to what we wanted to do and to see. The lodges he proposed could be changed on our purpose. The were all really good, some even outstanding.
Our guide and driver, Oscar, was the perfect man for a safari with all his knowledge, his driving skills and his humor. He has a lot of experience and is flexible whenever there is need.
We had a big extended Landcruiser with plenty of space for two. Cooled drinks on bord were included. The pop-up roof was perfect for taking pictures.
Most important: we saw sooo many animals, sometimes very, very close. Lions, lepard, cheetah, elephants ….even a rhino. Everything the Nationalparks had offer. You name it. Overall, we were so lucky to see the big migration with thousands of wildebeest close to us.
We absolutely can recommend Safari Soles. On our last day, Bryson, the Manager of the company, came to our hotel to say goodbye. Perfect
20-35 years of age | Experience level: first safari
Excellent safari trip in Kenya
My trip to Kenya with Francis was fantastic. Kenya is a stunning country, offering diverse wildlife and breathtaking landscapes of grasslands, lakes, and forests. And Francis was not only a knowledgeable guide but also a skilled driver, and sometimes, he showed his racing skills too! His expertise in wildlife was impressive; he always knew the best spots for animal sightings. Everything was perfect in Kenya.
65+ years of age | Experience level: 2-5 safaris
We had a fantastic Safari Adventure
We went to 4 parks and had many fantastic animal encounters. We loved the camps in Serengeti and on the Ngorongoro Crater rim. Our guides and the vehicles were great. It exceeded all our expectations. George and Modi made sure the 9 of us had incredible views of the animals. this trip exceeded our expectations. I was hoping to see a lion, and we saw 20-30.
CZ
20-35 years of age | Experience level: first safari
We were very satisfied, great communication and everything well organized
We were really satisfied with our whole teip, it was well organized and everything was taken care of, after landing we got immediately picked up by our driver, Seti, who was extremely funny to ride with. We headed to Kilimanjaro foothills, hiked to the waterfall and visited a community run place that makes coffee, they show you how they make coffee from scratch, explain and actually do it at the same time while singing, in the end you get to taste the freshest coffee you ever had. Then comes the kunch in local.settlement, all is grown in the area and tastes wonderful. We were even given choice which we'd like to do first hike, lunch or coffee. We took a bit longer which wasn't problem, thwn we headed to arusha for the night. In the morning we were picked up at 5, just on time and headed for ngorongoro, transport is well organized, you get breakfast at a lodge while switching from van to jeep. The park itself is absolutely wonderful, you drive throughout the whole crater, get to see all the animals and so on, we lunched at a lake with many birds and hippos. Overall an amazing experience, we'd absolutely recommend it and do it again if possible.
Thank you!
