50-65 years of age | Experience level: over 5 safaris
Safari of a Lifetime organised by the best
This holiday was for a special 50th birthday event and after doing some research we are very thankful we chose Roger at Safari Lifestyles who guided us with his expertise on this amazing country of Botswana to arrive at an itinerary which suited our budget and wish list. All details and numerous queries were clearly explained in a very timely manner so we knew what were booking.
The holiday went off without a hitch and our very high expectations were smashed by the amazing three Kwando camps we stayed at - Tau Pan, Lagoon and Splash. The accommodation, facilities, food, beverage and especially the friendly staff and guides at each camp was exceptional.
Even though this was low season (for the northern camps), the animals we saw at close range was incredible especially as the game drives could go off road which meant some amazing adventures following wild dog and lion hunts. We have secured some spectacular photos which still do not fully capture what lifetime memories we now have.
Thank you so much to Kwando and Roger for making this the most memorable birthday holiday ever!
50-65 years of age | Experience level: 2-5 safaris
2 day Tsavo East Safari
The trip was well organised and went according to plan, would recommend Wildlife Sun Safaris. We travelled in what should have been the dry season but there had been a lot of rain to the extent that what should have been almost desert was totally green and this restricted somewhat animal sightings but still saw many elephants, giraffes etc. Stopped in the Voi Safari Lodge which is in a great location but would recommend you take ear plugs if you wish to get a good nights sleep.
35-50 years of age | Experience level: over 5 safaris
Dubai was epic thanks to Bonfire Adventures
We went to Dubai over Christmas with Bonfire Adventures with Emirates. Copthorne hotel was very good. Proper planning by Kibe from Westgate office. The Bonfire Dubai team was very punctual and we enjoyed Desert Safari and the cruise. The dancing at Desert Safari was very good.
I will always use a Bonfire Adventures.
This is a one stop shop.
Now planning for Singapore Malaysia comming Christmas.
MT
35-50 years of age | Experience level: first safari
Awesome scenery in lovely country.
We were lucky to see the Big 5 over our short safari. Our guide was excellent in identifying the best routes around the Serengeti.
Thank you for a once in a lifetime experience for my family.
CA
65+ years of age | Experience level: first safari
Onesmus professionally toured our group of 4 ladies through 6 different parks
Onesmus provided professionalism along with knowledge of the parks/camps and animals we visited We spent 12 days on safari, approximately 2200 km, through Abedere National Park, the Ark, Samburu National Reserve the Intrepids Camp, Laikipia at Sweetwaters Camp, Lake Nakuru National Park at Sarova Lion Hill Game Lodge and Massai Mara National Reserve at Mara Serena Lodge.
Thank you Onesmus for your expertise and knowledge that made out trip so remarkable and memorable.
US
50-65 years of age | Experience level: first safari
Outstanding safari experience
Having never been on a safari I wasn’t sure what to expect. This trip exceeded all my hopes. Communication before the trip was excellent. We were picked up on time but our outstanding driver/guide. Accommodations were comfortable with good food.
The first day we were surrounded by nearly 50 elephants and I told our driver that he would not be able to top that in the remaining 4 days. He just smiled and said, “We will try!” Every day of the trip contained a wide variety of animals and each day had an amazing highlight (elephants, leopard and cheetah, a pool of 40 hippos, Wildebeest as far as you can see, mating lions). Our driver was full of interesting information about the animals we were seeing which added to the experience.
The only minor issue I had was the vehicle. We were in a Nissan truck and it seemed the Toyota Landcruisers were a bit more sturdy and therefore less bouncy.
DE
20-35 years of age | Experience level: 2-5 safaris
Most Amazing Adventurous
We had the most amazing adventure in Uganda and I cannot speak highly enough about the flawless planning and execution by Freka African Holidays. They were SO easy to work with - and delivered us with a fantastic trip at an excellent value. The tour partners were knowledgeable and skilled at every stop, The resorts were spectacular and even the chartered flight personnel were attentive and excellent. We would love to go back and if we do, Strongly recommend Freka African holidays !!!
20-35 years of age | Experience level: over 5 safaris
Avoid at all costs
Return customer & always recommended / sent customers here as service provided before was as expected but rapidly gone downhill ever since. Booked into a shoddy hotel last year during the Nairobi tour & charged at a more expensive rate than other similar agents in the area but because of my continued loyalty, I overlooked that & put the “way below par accommodation” down to experience and instead, complained to the hotel directly.
This year I was planning on booking my trips again with them starting with the Mombasa full dayer- again, more expensive than others but because I built a rapport from before I stuck with them. Paid for lunch in advance but on the day after the meal I was informed that even after a starter and a mere main with a few soft drinks I still had to pay half the bill !
Full day trip turned into a half day as halfway through, the guide informed me that he had to leave and that the company was aware of this the night before, leaving me driving around aimlessly round town minus a guide till I was back at the hotel which I could have done in a taxi for a fraction of the price.
The next day I thought it would be an easy resolve given my continuous loyalty to the company over the years and extra custom I had got them through other clients. A sheepish sorry was what I got- I thought I’d give them a break and not suggest a refund for half a service but instead just what I paid to the meal be took off my next trip which was a £1300 Maasai Mara trip- this was declined. I tried my best to make the agent Harrison realise that if I didn’t get the equivalent of £15 off that I would go elsewhere.
Subsequently after days and days of back and fourth messaging reminding me of how he couldn’t get it any less and that a sorry is all he could offer as that he would be doing it for free if he took that off with guarantees that I wouldn’t get it cheaper elsewhere, I decided I had listened to enough of this salesman pitch & took my business elsewhere- best thing I could ever have done. Ofcourse after going elsewhere the discount could now surprisingly be applied although by this time I had made my mind up,
The Mara Safari that he couldn’t take off £15 I now got £195 off and also made a hefty saving on the Nairobi trip but on this occasion was booked into a really nice hotel and comfortable car and made to feel like my custom was valued at the end.
I am fortunate that I return to kenya every year. I would hate to think that if I visited it just once, these customer service issues would be my lasting memory. Shop around if you want a better service, guaranteed customer service if issues come up and definitely more reasonable pricing.
Everything is good till a problem arises - clearly there is no procedure on how to resolve issues. Refreshers on customer service are urgently needed as running on luck & hoping that no problems will come up is just not good enough in an industry where competition is round every corner.
Being scared into thinking you are getting a good deal because they compare their prices to the ones in the hotel is just smoke & mirrors. Be smart
US
20-35 years of age | Experience level: first safari
Megan found us the perfect honeymoon safari experience
My wife and I spent a while doing research and talked to several groups to find the perfect balance of price, location, and luxury we were looking for on our 3 night safari as part of a honeymoon trip to South Africa. Megan Warrington and her team understood exactly what we were looking for and found the perfect option for us (Jock Safari Lodge) that we wouldn't have uncovered otherwise. Not only that, but Discover Africa was so easy to deal with, very responsive any time we had questions, and provided just the right amount of communication in the lead up to our trip.
Frankly, I didn't expect to enjoy the safari experience as much as I did. But it was incredible and now I'm trying to figure out a way to do it again. I'll certainly be contacting Megan and Discover Africa for their guidance next time as well.
CA
20-35 years of age | Experience level: first safari
Four-day packed full adventure
Fast, effective communications. Every promise fulfilled. The tent is a good size and the sleeping mats are comfortable. We were able to see four of the big five game animals. Most others I talked to only saw three. Additionally, we were able to see many more rare wild animals that I never expected to see! Laurian is a very experienced driver and animal spotter. His insight on each animal was very informative. Daniel is a great stomach engineer. He even went out of his way to serve us some of our favourite fruits. Would highly recommend.
