IN
50-65 years of age | Experience level: 2-5 safaris
Excellent Explorer
Very good organized tour
Good accommodation provider
Good experienced well behaved cooperative driver cum guide
Our driver in this trip David was excellent and skilled driver
Good time management
BR
Serenguetti Safari and Ngorongo crater
Amazing trip with a guide (Charles) who really knows the places that we’ve visited.
IL
under20 years of age | Experience level: first safari
Amazing experience
We had a really wonderful safari tour in Pilanesberg. Peter took us around the park and did a great job. He was very nice, professional, and helped us spot some amazing wildlife. It was a beautiful experience from start to finish. We highly recommend taking a tour with him.
BR
20-35 years of age | Experience level: first safari
Excellent Guide, Mixed Experience with the Agency
Our safari experience was truly memorable, and the absolute highlight of the trip was our guide, Charles.
Charles deserves every one of his 5 stars. He went above and beyond to help us experience the very best of the Serengeti. Thanks to his dedication, we saw every one of the Big Five multiple times, including mothers with cubs, animals hunting and feeding, and many incredibly close wildlife encounters. He always drove safely, had outstanding knowledge about the animals, their behavior and habitats, explained the geography of the region, and shared fascinating facts about Tanzania throughout the journey. More than just a guide, he became a true friend during our safari. We are deeply grateful for everything he did for us.
Regarding Suricata Safaris, we would rate the company 3 stars.
First, we want to recognize what they did well. Everything was organized professionally: they were punctual with every transfer, booked excellent accommodations, and provided a new, comfortable, safe safari vehicle equipped with a refrigerator. We have absolutely no complaints about the logistics or the overall organization of the trip.
However, there are two important issues that we believe the company should address.
The first concerns the way guides are treated during the tour. We found it very disappointing that there were repeatedly not enough plates, cutlery, or meals for our guide, despite our safari being sold as a full-board experience. Throughout the trip, it often felt as though there was not enough food reserved for him. A guide is not simply a driver—he is the person responsible for our safety, our experience, and the success of the safari. He deserves to receive the same meals as the guests, not to wait until everyone else has eaten or rely on leftovers. We were genuinely happy to share our meals with Charles whenever necessary because he had become a great friend. However, this should never be the responsibility of the guests. Suricata should value and care for its guides with the respect and dignity they deserve.
The second point is about the planning and customer service for private safaris. We felt that Suricata is still not fully accustomed to managing customized private tours at the level expected by international travelers.
The Great Migration is what makes the Serengeti world-famous. We traveled in August, precisely when the herds are in the northern Serengeti preparing to cross into the Maasai Mara. For reasons we still do not understand, the company assumed that we were not interested in seeing the migration and planned our entire itinerary only in Central Serengeti.
When someone books a private safari, they expect more than transportation and accommodation. They expect guidance about the best seasonal experiences, explanations of the available options, and questions about how they would like to personalize their itinerary. We naturally assumed that visiting the Great Migration in August was an obvious part of the experience. The company assumed the opposite and never discussed it with us.
To make matters even more confusing, the offer we received included photographs of wildebeest crossing the river, which naturally led us to believe that this experience was part of our itinerary. At no point did the itinerary state that the Great Migration was not included, nor were we ever asked whether we wished to visit it. We believe it is only natural that someone traveling to the Serengeti in August would want to see the event that has made the park famous around the world.
Overall, we had a wonderful safari and created unforgettable memories. We sincerely appreciate the professionalism in organizing the trip and, above all, the exceptional work of Charles.
We share these comments because we believe they represent valuable opportunities for improvement. By taking better care of their guides and providing more proactive, personalized planning for private safaris, Suricata could become an even stronger competitor in the international luxury travel market.
SE
35-50 years of age | Experience level: 2-5 safaris
Serengeti best safari
Great customer service and very trustworthy. Very reliable and kind people. Very satisfied!
AE
Wonderful
We had a wonderful experience with Tembea Discoveries Tours and Travel. From the planning stage until the end of our trip, David Manza and the team were professional, responsive, friendly, and very accommodating. Everything was well organized, and they made our family feel safe and well cared for throughout the journey.
As this was our first visit to Kenya and our first time in Africa, they made the experience truly memorable. We highly recommend Tembea Discoveries to anyone looking for a reliable and trustworthy travel company in Kenya. Thank you for the beautiful memories!
ES
50-65 years of age | Experience level: first safari
Excellent service
It has been a long and wonderful day full of emotions and good memories
(automatic translation from Spanish)
Very organised
Very well organised, good resorts, excellent guide David and we had no issues, everything planned very well
20-35 years of age | Experience level: over 5 safaris
They get the job done!
Julius was, without question, one of the absolute highlights of our Masai Mara trip.
His years of experience shone through in every decision he made. From perfectly timed game drives to exceptional judgment on where to position the vehicle for the best views and photographs, we always felt we were in the safest pair of hands behind the wheel, even on the toughest terrain.
When it came to spotting wildlife, Julius was nothing short of incredible. He seemed to know exactly where to find the Big Five and somehow always managed to get us the best angles without disturbing the animals. Time and again, we found ourselves with front row seats to unforgettable moments.
Beyond being an exceptional guide, Julius has a larger than life personality. His charisma is infectious, and it genuinely felt like he knew everyone we crossed paths with. I would not be surprised if there was not a soul in Kenya who did not know Julius.
And then there is his sense of humor. Hands down, he is one of the funniest people I have ever met. He had us laughing throughout the trip and made every drive memorable, even between sightings.
We came to the Masai Mara expecting to miss the lions when we left, but truthfully, we are going to miss Julius even more. If you are lucky enough to have him as your guide, your safari is already off to an incredible start.
65+ years of age
Toman was a Pleasant , friendly and fun driver
Unfortunately , we haven’t arrived yet this is our way to safari . The driver. Tomas has been excellent