Hluhluwe-iMfolozi Game Reserve

An excellent game park but let down by poor maintenance and management

We hired a lodge for a family of six at Hluhluwe Hilltop Camp which was excellent. During our three day stay we experienced the game park, including a game drive which too, were excellent. What was not good however was how the place was managed and maintained. For example:
1) There were only 2 x washing machines for the whole camp and both were broken!!! On inquiring I learnt they had been out of order for at least two weeks prior to our arrival.
2) Secondly, the swimming pool was full of green water. Completely unusable for lack of regular cleaning and maintenance. It looked as though the pool had been in this condition for weeks.
3) The shop, as advertised on the website was virtually empty of anything useful apart from small quantities of tea sugar plus two small loaves of bread. The shelves were empty due to nobody ordering stock and goodness only knows for how long. We had to waste a morning driving out of the park to buy groceries.
4) On several occasions there did not seem to be enough restaurant or bar staff on duty resulting in long waits.

I strongly urge management not to forget that things do breakdown and therefore have to be repaired in a timely fashion. Shelves don't restock themselves neither do swimming pools clean themselves. It's called management!!!

Game is wonderful, the accommodation very much below par. Staff not much better

Amazing experience but the toilets and ablutions at the entry gates were horrendous.

Been to this reserve a number of times but I must say my experience today left me disappointed. No pos machine at the main gate to pay by card . No pos machine in the Hilltop restaurant and the food was mediocre . Limited wine available as their liquor license had expired. The gardens at hilltop have also deteriorated since my last visit and I can see attention to detail is missing .

Fabulous