This Tour Is Offered By
Our post Covid lockdown tour
East African Jungle Safaris
- Office In:
- Size:
- 10-20 employees (Founded in 2013)
- Member Of:
- AUTO, TUGATA & UTB
- Tour Types:
- Custom budget & mid-range tours that can start every day
- Destinations:
-
RWUG
East African Jungle Safaris Uganda a tour operating company, offering a dedicated personalized service with a vast experience in planning travel in East Africa. We are passionate about East Africa and our first hand knowledge of its attractions and wide range of accommodation reflects in our creative tailor made tours and guided packaged tours & safaris. We are experienced in dealing with any and every travel request whether it is for a single traveler.
Reviews151
CH
Extremely Disappointing Experience – Refund Confirmed but Never Received
Extremely Disappointing Experience – Refund Confirmed but Never Received
I’m very sorry to write this review, but I feel obliged to warn other travelers.
I booked a trip with East African Jungle Safaris, which I had to cancel on April 17, 2025 – well in accordance with their official cancellation policy that promises a 90% refund if cancelled at least 28 days before the trip. The company confirmed in writing that a refund would be issued. However, as of today — three months later — I have received nothing.
Despite repeated follow-ups — including from my lawyer — the company has either not responded at all or given empty promises. To make matters worse, part of my deposit included national park permits, which were issued on April 25, more than a week after I had cancelled. When asked about this, the company shifted responsibility to the Uganda Wildlife Authority, who in turn claimed they were not responsible either.
At this point, I feel deeply disappointed and financially taken advantage of. What makes this situation particularly frustrating is that I placed full trust in a company operating under the Ugandan tourism system. Unfortunately, I have to conclude that this trust was misplaced.
I sincerely hope that no one else has to go through the same experience, and I encourage others to be cautious when booking — especially regarding refund and cancellation processes.
AE
Amazing experience in Uganda!
My girlfriend and I decided to go with East African Jungle Safaris based on the glowing reviews and some online recommendations, and we were not disappointed. This was an extraordinary trip, with the gorillas and chimpanzee experiences as highlights. Fred, the owner was great, and very responsive. Our guide, Eddie, was professional, friendly, and very accommodating of all of our questions and requests. The lodges we stayed at were great and the itinerary overall was a good mix of doing a lot while also getting some time to relax at the end of long days. I would highly recommend going with East African Jungle Safaris!
IT
Perfect
excellent tour highly recommended, friendly and knowledgeable guides.
MX
Caring and attentive
I went for a 3-day Gorilla Hiking experience and it was a once in a lifetime experience. The whole process was very straightforward, Ruth was there the whole time to present me the quotes and answer my questions promptly. I was picked up on time in Kigali by Ronnie, the driver who helped a lot in answering all the questions I had along the way.
They respected the quote 100%, so you really pay for what are being offered. Everything is so well organized, beginning with the crossing from Rwanda to Uganda, to the Batwa experience, to the Golden Monkey trekking and of course to the Gorilla trekking. I could not be any happier for having made my journey around Rwanda and Uganda with them.
I recommend East Africa Jungle Safari 100%. Don’t have a negative comment or even a suggestion to make. They sticked to their word and I really appreciate it. So thank you very much to all the EAJS team members, you allowed me to have a once in a lifetime experience I will never forget.
ES
A super complete tour of Uganda
Our trip to Uganda was marked by the great professionalism, humility, friendliness, and excellent knowledge of our guide, Andrew. From the very beginning, the manager of this company treated us very kindly, offering quite reasonable prices and giving us great confidence to go ahead with our tour.
It was a comprehensive journey across Uganda, where we were able to visit the best national parks, see chimpanzees, and, as the highlight, the gorillas in the Bwindi impenetrable forest. I also recommend taking the time to enjoy a cultural experience; in our case, we visited the Batwa community.
Andrew was an exceptional guide, always attentive to our needs and doing everything possible to make our experience wonderful. For him, the client comes first, and he goes above and beyond in every way. I would definitely recommend this company, and especially Andrew!
