This Tour Is Offered By
Our Company Team.
NGONI Safaris Uganda
- Office In:
- Size:
- 10-20 employees (Founded in 2010)
- Member Of:
- AUTO, UTB & UWA
- Tour Types:
- Custom budget & mid-range tours that can start every day
- Destinations:
-
BICDKERWTZUG
We prioritize ourselves as leading sellers of adventure safaris and tours in Uganda and East Africa as a whole. Our adventure safaris give you a gateway to do Gorilla tracking in Uganda and Rwanda, Chimpanzee tracking, Wildlife viewing, Mountain hiking, White water rafting, Scenic viewing tours, birding watching, launch cruise,Sport fishing and photography. Our expert knowledge, experience and passion for our customers allow us to create personalized and luxurious adventure safaris.
Reviews174
TW
Very thoughtful
The accommodation they chose was great
Professional and friendly
I didn't feel I was on the tour
It was like hanging out with my friend
Overall I would not recommend Ngoni Safaris company for a trip around Uganda
Good
1. We had a nice 10 day tour around the beautiful country, visited multiple national parks, gorilla and chimpanzee tracked, and had nice accommodations, plenty of water, hot meals, and our guide Eli cared about us having a great time, despite the shortcomings of Ngoni Safaris Company
2. When our bags were delayed by a day, Sedrick/Ngoni arranged for it to be picked up from the airport and delivered 6+ hours to our lodge (for a fee), but I was grateful they quickly helped us during a very frustrating start of the trip (fyi baggage is frequently delayed at Entebbe airport so pack accordingly)
Bad
VEHICLE QUALITY:
1. They speak about their great land cruisers but it was of very poor quality
2. Bad suspension, extremely loud, constantly shaking during the entire ride, seatbelts were broken, and handles were missing, I’ve been on multiple safaris across Africa and never had this experience
3. It also was unsafe and broke down multiple times, the engine would cut off randomly, and it would refuse to start. Which is extremely dangerous when you are driving around mountains, in rain, and in vast emptiness
4. This was a major problem on multiple occasions as we had to be manually pushed for the car to start, we got stuck in a national park which is terrifying with large wild animals roaming around, and we broke down and had to visit mechanics multiple times during the trip, the guide was very frustrated with this situation and I blame Ngoni Safaris Company
COMMUNICATION:
1. During the months leading up to the trip, we received no assurances about reservations; money received etc, and the company was silent for weeks on multiple occasions, this is tourism 101 and they failed, it really makes you question the quality of the company before you start
2. I had to request a packing list, and even then it was missing key items, so thankfully I did my own research or I would have been in a bad position
3. No communication the day or week before arrival to set expectations (e.g., name of guide, where to meet), even upon arrival it took an hour for the company to respond to my text asking what to do, that is unacceptable
4. However, when it came to them pressuring me to choose the company and requesting payment they were quick to send multiple nagging emails which is unprofessional and shows what they care about the most
OTHER ISSUES:
1. Our guide did not have our proper itinerary and multiple times on the trip I had to correct him and make sure excursions I paid for were included. Even upon arriving we had scheduled a Mabamba swamp tour and our guide thought we were driving directly to the rhino sanctuary. Thankfully he was accommodating and we did not miss an experience but it’s frustrating to have to keep correcting the guide
2. We told Ngoni Safaris we were celebrating our 10 year wedding anniversary, and they agreed to provide wine, cake, and special accommodations for one night which was a great gesture but when it came to execution it was not coordinated ahead of time and I had to remind Sedrick of this before the last day and they threw something together, but I could tell it was not communicated to the lodge ahead of time. Even our guide had no idea we were celebrating such an occasion which is a huge miss
3. A couple of the lodges had some rooms with air conditioning that were nominally more expensive, I was aware and requested to be placed in those rooms, but without my research we would have had no idea. These are little things that Ngoni should ask the clients about, so we can make informed decisions
Overall I could feel that this company is not of a high standard and they should really improve how they operate in order to be at a 5 star level
Reply from NGONI Safaris Uganda
Posted on Mar 10, 2026Thank you for sharing such a detailed account of your recent 10-day tour with us. We genuinely appreciate you taking the time to provide this feedback, as it helps us identify areas where we can improve. We were deeply concerned to read about your experience, as it is certainly not the standard we strive to uphold at Ngoni Safaris, nor is it the kind of feedback we are accustomed to receiving.
We're pleased to hear that you enjoyed the beauty of Uganda, the incredible wildlife encounters, and the accommodations, and that your guide Eli was dedicated to ensuring you had a positive experience despite the challenges. We're also glad we could assist with arranging the delivery of your delayed baggage, even though we understand the frustration this caused at the start of your trip.
However, we must sincerely apologize for the issues you encountered, particularly with the vehicle and our communication. This is truly the first time we have received feedback of this nature, and we take it very seriously. The vehicle problems you described—from the poor condition to the repeated breakdowns—are completely unacceptable and not reflective of the reliable, well-maintained fleet we pride ourselves on. We are conducting a thorough investigation into how this happened and are implementing immediate measures to ensure all vehicles meet our rigorous safety and comfort standards before any future tours.
Regarding your communication concerns, we are equally dismayed. Clear, timely, and reassuring communication with our guests is fundamental to our service, and we are sorry that we fell short in this area. It is particularly disappointing to hear that your 10th wedding anniversary celebration was not properly coordinated—this was a special occasion that should have been handled seamlessly, and we regret that it required repeated follow-up from you. Please know that we are reviewing our internal processes to ensure that all guest communications, special requests, and itinerary details are managed with the attention they deserve.
Your feedback about the packing list, room options, and itinerary coordination with your guide are also valuable insights. We should have been more proactive in providing information and ensuring that every detail was clearly communicated to both you and your team. This is not the level of service we aim to deliver, and we are committed to making the necessary changes to prevent this from happening again.
While this experience does not reflect the high standards we typically uphold, we are grateful for your honesty. It has prompted us to take a hard look at areas where we can improve.
Thank you again for your feedback, and we wish you many more happy years of marriage and wonderful travels ahead.
Warm regards,
Sedrick
Ngoni Safaris
CY
Exceptional
Winter was very knowledgeable about everything, from animals to culture and i learned so much! He went out of his way to make this trip very memorable and he succeeded! He was very professional and made me feel like at home! Also Sedrick has been very kind with the management of the whole trip!! As a female solo traveller i felt super safe throughout the trip!!Would definitely return to Uganda and will definitely be choosing Ngoni Safaris!!!
NI
Magical /spectacular—a truly transformative adventure filled with breathtaking wildlife encounters
Our safari with Ngoni Safaris was nothing short of spectacular—a truly transformative adventure filled with breathtaking wildlife encounters, impeccable daily service from Reagan our personal guide , driver , who’s role included seamless logistics that exceeded every expectation, making it the trip of a lifetime with memories we'll cherish forever.
From trekking with gorillas , cheetahs and rhinos to intimate moments with lions, elephants, hippos and more, every game drive / boat safari was magical. Our guide Reagan was incredibly knowledgeable and passionate and brought the wilderness alive with his knowledge and made us feel completely safe and immersed. We highly recommend Ngoni Safaris to anyone dreaming of an authentic, unforgettable African adventure.
DE
Once in a lifetime Experience
It was an absolutely fantastic experience. The diversity of this trip is incredible and hard to beat; we saw the Big 5 and much more. But meeting the gorillas was definitely the highlight for us. The trip was perfectly planned by Ngoni, and they took care of all our needs during the trip. We didn't have to worry about a thing. A big thank you also goes to our wonderful guide Hillary, who had extensive knowledge about his country, animals and culture. We had a lot of fun together and can only recommend him. This trip was a 10/10!
