Roju Safari Updates

4.7/5 – 24 Reviews

$939 to $1,161 pp (USD)

2 travelers   on   Start date
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Roju Safari Updates

Roju Safari Updates

4.7/5  
(24 Reviews)
Office In:
Kenya Kenya
Size:
1-5 employees (Founded in 2024)
Tour Types:
Customizable private tours and fixed group tours
Destinations:
Kenya KE
Rwanda RW
Tanzania TZ
Uganda UG
Roju Safari Updates

Roju Safaris is your one-stop shop for unforgettable adventures in East Africa. Based in Kenya, we offer expertly curated tours and safaris across some of the most breathtaking destinations in the region.

Reviews24

Logistically and financially disorganised
1/5

While the safari experience itself was good, I unfortunately had a very negative experience with Roju Safaris regarding a refund. Due to a payment error on my side, I overpaid them. I immediately reported the mistake, and they acknowledged it, but it took them more than three months to process the refund claiming they were having financial difficulties.
When the refund was finally made, they deducted 9% without any clear explanation, far beyond what a bank fee would reasonably be. After holding my money for months, this lack of transparency and fairness left me with a very disappointing impression.
What’s worse, I had to involve the Kenyan Tourism Regulatory Authority in order to get the refund processed, something that should never have been necessary if the company had acted responsibly from the beginning.
Travelers should be aware that while their tours may run smoothly, they may not follow the schedule you were given. The way Roju Safaris handled my case showed a lack of professionalism and honesty in financial matters.

Reply from Roju Safari Updates
Reply from Roju Safari Updates
Posted on Oct 14, 2025

Hello Ines,

SAFARI

We are glad you acknowledge your safari was smooth and you enjoyed it as per the itinerary you requested.

PAYMENT

We humbly apologize for the frustration you might have encountered during your refund process.We wish to clarify that refunds are dealt with on a case-by-case basis, and we notified you on how long it will take. On the deduction, you note you received a FULL REFUND minus the handling fees and bank fees as stipulated in our refund policy. As a company, we have been in contact with you until you received your refund, as per our WhatsApp and Emails communication.

SERVICE

As a company, we value service delivery and the satisfaction of our customers, and we will not wish to compromise this as per your allegations. We hope we can give you a call to apologize and retain you as our valued customer for the future. Our customer care team will also reach you on call on the same.

Professional and Responsive
5/5

We had a wonderful experience booking our safari through Rodgers. He was very helpful, friendly, and very responsive, always quick to answer our questions and assist with any changes. He went out of his way to arrange a last-minute private transfer from Maasai Mara to Nairobi, which we truly appreciated.

Rodgers proved to be trustworthy and professional — when we decided to cancel an optional activity, he immediately and graciously processed the refund. Our driver, Jim, was extremely knowledgeable and knew the ins and outs of the park, making the experience even better.

Overall, it was a great trip, and I would definitely recommend Rodgers and his team to friends and family.

Wyclef was very knowledgable & was dedicated to seeing all the sightings to the best of his ability
5/5

Roju was excellent. I was so grateful to our tour coordinator, Rodgers, for organizing transport, tour, and lodging, in a seamless process. I would highly recommended them and think the 3 day journey was the perfect amount of time to see and experience all that Masai Mara has to offer.

very good guy and so attentive
5/5

An incredible experience. They explained everything we were going to do very clearly, and everything was super easy with them. The three-day safari was amazing. Our super-friendly guides allowed us to see all the animals we wanted from the best vantage points. A special thanks to Roger, Maleo, and Samuel.

very fast, attentive and efficient
5/5

From the very first minute, they responded quickly to any of our questions. Our passport control at the airport was slow, but they waited for us calmly and kindly at all times. The four days of the trip were wonderful, and both guides (Samuel and Maleo) were incredible. They helped us with everything we needed during the trip, and upon arriving back in Nairobi, Roger, as kind as ever, took us to the train station we needed. Everything was more than perfect. We will come back!

Other Safaris & Tours6  – Offered by Roju Safari Updates

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Disclaimer

  • This tour is offered by Roju Safari Updates, not SafariBookings.
  • This operator reserves the right to change rates advertised on SafariBookings.
  • The exact order, contents and rates of this tour are subject to availability.
  • If an accommodation is fully booked, the operator will suggest a comparable alternative.