Pavillion Safaris and Tours

4.9/5 – 165 Reviews

$374 pp (USD)

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Peter Sales Manager

Peter Sales Manager

Pavillion Safaris and Tours

4.9/5  
(165 Reviews)
Office In:
Kenya Kenya
Size:
5-10 employees (Founded in 2019)
Tour Types:
Customizable private tours and fixed group tours
Destinations:
Kenya KE
Tanzania TZ
Peter Sales Manager

Peter Sales Manager

At Pavillion Safaris, we invite you to discover Africa’s breathtaking natural wonders through expertly crafted and unforgettable safari experiences. Driven by a deep passion for wildlife conservation and exceptional hospitality, we design immersive journeys that connect you closely with nature. Our tailor-made adventures allow you to explore Kenya and Tanzania’s iconic national parks, pristine beaches, and rich cultural landscapes, ensuring comfort, authenticity, and lasting memories.

Reviews165

Attentive, polite, and incredibly helpful. made our entire experience unforgettable.
5/5

Was excellent from start to finish. They were honest, professional, reliable, and always ready to help with anything we needed. Everything was well organized, and they made our trip smooth and worry-free. We highly recommend their services!

The tour operator was professional, organized, and made the entire experience enjoyable and easy.
5/5

My experience with Pavillion Safaris and Tours was excellent. The staff were friendly, professional, and attentive throughout the trip. Everything was well organized, from transportation to activities, making the journey smooth and enjoyable. I appreciated their excellent customer service and would confidently recommend them to anyone seeking a memorable and affordable travel experience.

Wonderful safari, but terribile organization
2/5

We booked a combined safari and Diani Beach tour, which unfortunately turned out to be quite a disaster from an organizational point of view.

The safari itself was absolutely amazing. We had the chance to see an incredible number of animals, and our guide, John, was outstanding. He always made sure we got as close as possible to the wildlife and made every day enjoyable. The drives between the parks are long and can be tiring, so if you're not prepared for that, my advice would be to visit only the Masai Mara, it is absolutely worth it on its own. Diani Beach is also beautiful.

The major issue was the organization. We had agreed that the tour operator would take care of everything, including our transfer from Nairobi to Diani, which was included in the quotation. However, on the day of our departure, we discovered that the domestic flights had never been booked. After several discussions, we managed to get the company to cover the cost of the flights, but despite this, and despite our repeated reminders they still didn't book them until the day before we were due to travel.
As a result, only a few flight options were left, and the flights chosen by the agency caused us to miss a morning game drive that we had paid for, as it was included in our package. We also ended up spending almost two full days of our trip waiting around in airports.

Overall, the experience itself was wonderful, but I strongly advise against booking with this tour operator.

Reply from Pavillion Safaris and Tours
Reply from Pavillion Safaris and Tours
Posted on Jul 15, 2026

Thank you for taking the time to share your experience and for highlighting both the positive aspects of your trip and the areas where we fell short.

We are delighted to know that you had an incredible safari, enjoyed the wildlife, and that John made such a positive impact on your experience. We will be sure to pass along your kind words to him, as we take great pride in creating memorable safaris for our guests. We are also pleased that you enjoyed your time in beautiful Diani Beach.

That said, we sincerely apologize for the inconvenience caused by the delay in arranging your domestic flights. This was an unfortunate oversight on our part, and we took full responsibility for it. As soon as we realized the mistake, we immediately committed to covering the full cost of the flights and transfers at no additional charge to you, as we believed it was the right thing to do.

Unfortunately, because the booking was made later than originally planned, many flights had already sold out. We discussed the remaining available flight options with you, and together we agreed to proceed with the best available schedule. While this was not the ideal outcome, it allowed the journey to continue without any additional financial burden to you.

We completely understand your disappointment that the available flight schedule resulted in missing a morning game drive as we had to transfer you from Amboseli to the airport to catch your flight to Diani. We recognize that every moment on safari is valuable, and we regret that this affected your overall experience.

Your feedback is both fair and valuable. It has prompted us to strengthen our internal booking procedures to ensure that all domestic flights and related travel arrangements are confirmed well in advance, helping us avoid similar situations in the future.

We genuinely appreciate that, despite these challenges, you still recognized the quality of the safari itself and the dedication of our guide. We are grateful for your feedback, as it helps us improve, and we hope that one day you will give us another opportunity to provide you with the seamless experience we always strive to deliver.

An excellent safari
5/5

An excellent safari, we did Kenya and Tanzania, 13 days and we have spent some very good days with Pavillion! The charming drivers and Peter his manager always answering any questions and at all times. A really recommendable agency and with which we would repeat if we return to a safari! A 10!

The team is so kindly and peter is patient also respond promptly in the whole process.
5/5

It’s an excellent experience for me, we see lots of wildlife and spectacular scenery in the trip, the guide is thoughtful and provide good service to us. they asked us which kind of animal we want to find and makes the dream come true. The safari trip brings so many pleasant memories to me and i’ll never forget it.

Other Safaris & Tours8  – Offered by Pavillion Safaris and Tours

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Disclaimer

  • This tour is offered by Pavillion Safaris and Tours, not SafariBookings.
  • This operator reserves the right to change rates advertised on SafariBookings.
  • The exact order, contents and rates of this tour are subject to availability.
  • If an accommodation is fully booked, the operator will suggest a comparable alternative.
  • This tour is subject to the terms & conditions of Pavillion Safaris and Tours.