Reviews

Average User Rating
4.6/5

Rating Breakdown
  • 5 star 148
  • 4 star 6
  • 3 star 4
  • 2 star 0
  • 1 star 3

Sort By: Date Most Helpful Rating 1-10 of 161 Reviews
Job Kassala   –  
Tanzania TZ
Visited: February 2025 Reviewed: Dec 4, 2025

Email Job Kassala  |  20-35 years of age  |  Experience level: first safari

Good Service
5/5

The service food , hotel na transport, reliability and of tour.

Harrison F   –  
Australia AU
Visited: December 2025 Reviewed: Dec 2, 2025

Email Harrison F  |  20-35 years of age  |  Experience level: first safari

Benson was perfect, friendly, knowledgeable and very kind.
5/5

The tour was really good! Benson the tour guide was amazing. He helped introduce us to Africa and his home country Uganda. The tour was also amazing. The gorilla tour was super good. There was lots of communication in regard to gorilla permits and pickup times. Would recommend!

Craig Mac Niven   –  
United Kingdom UK
Visited: November 2025 Reviewed: Dec 1, 2025

Email Craig Mac Niven  |  50-65 years of age  |  Experience level: over 5 safaris

Everything that they said is 100% professional and was in the tour. Best tour organisation in area.
5/5

From the moment picked up from hotel by Blair the personal driver I was put at a very comfortable position. This guy is one of the best guides I have had anywhere in the world. Knowledgeable, honest, professional, kindhearted, made this adventure into see the silver backs the greatest. I only have one lung so trekking in was going to be hard, but Blair made this happen with a few words to the right people. This trip was not just Golden monkeys and silver backs, but it also was the country side, people, food, and the best value for money you will ever have with this company ( Big Ape)

Andreas V   –  
Belgium BE
Visited: November 2025 Reviewed: Dec 1, 2025

Email Andreas V  |  20-35 years of age  |  Experience level: 2-5 safaris

The review below is the personal opinion of Andreas V and not that of SafariBookings.
Amazing trip with an excellent tour guide, but disappointing back-office support
3/5

This trip was amazing. Ben was lovely and helped us out very well. Nevertheless, the vehicle that was addressed to us was below expectations, and frankly not safe. The seatbelts weren't working, the dashboard was broken (no speed and gas indicator) and the engine broke down. As a result we were stranded multiple times for several hours. Ben, our guide, tried to make the best of the situation and the vehicle he was given (thank you Ben!), but back-office support was very disappointing. Peter, the manager, ignored us, didn't contact us to provide more info and neither did he apologise. A manager should take responsibility for the shortcomings of its company, instead of hiding behind an employee.

Cameron   –  
Canada CA
Visited: October 2025 Reviewed: Oct 28, 2025

Email Cameron  |  35-50 years of age  |  Experience level: over 5 safaris

Friendly, Accommodating, and Delivers
5/5

From the booking to the actual tour things very very smooth. Good communication (would recommended getting them on WhatsApp) so we could discuss options and make changes quickly. We had Andrew as a tour guide and he was awesome, we hit everything we wanted to see an then some. He suggested some changes on the fly based on how we were doing and what we wanted to see and with the office they made it happen. There will always be little hiccups but they sorted them all out. Accommodation options were very well choses, vehicles were good, and we basically felt very well taken care of.

Kim   –  
Australia AU
Visited: October 2025 Reviewed: Oct 27, 2025

Email Kim  |  50-65 years of age  |  Experience level: over 5 safaris

Incredible & memorable experience thanks to Big Apes Africa!
5/5

I have (sadly) returned home after the most amazing 5 day tour of Uganda with brilliant guide Ben from Big Apes Africa.

I truly can’t fault them. A professional company, maintaining great communication during the planning stage and who patiently accommodated all my requests and changes. Bella and Peter were great to deal with, always prompt in their responses.

When in Uganda, my guide Ben did everything in his power to ensure my Ugandan experience was beyond anything I could imagine - up close and personal with the gorillas and chimps, tree climbing lions, elephants, zebras, water buffalo, hippos, lions, warthogs and a million bird species - you name it, I saw it!

Ben was always punctual, so informative and knowledgeable about the bird and animal life and he personalised the sites and info to my interests. I also learnt so much about Uganda and the wonderful people and he was so patient with me wanting to stop for numerous stunning scenery photos!

The boat ride was really amazing for the abundance of wildlife but Queen Elizabeth NP was also a highlight. The accommodation was great, particularly at Lake Bunyonyi which was so special and a wonderful relaxing start to the week, along with Enshama Game Lodge where meeting ‘John’, the visiting wild elephant was a highlight!

Ben was great - always courteous, friendly and was excellent company on the long drives, so accomodating and always patient in answering my many questions!.

I am beyond grateful to BAA and especially Ben, for ensuring that I had the most memorable and incredible experience that surpassed all expectations. Thank you 🙏🏼 ☺️

Lynn   –  
United States US
Visited: October 2025 Reviewed: Oct 24, 2025

Email Lynn  |  50-65 years of age  |  Experience level: 2-5 safaris

Service Excellance
5/5

I recently returned from an incredible 8-day safari that travelled through Rwanda and Uganda organized by Big Apes Africa Tours that included excursions to see the golden monkeys, chimpanzees, mountain gorillas, white rhinos and numerous games drives to see the Big Five that was a complete success. From start to finish, the trip was absolutely amazing. A special mention to Jackson, my tour guide, who was brilliant throughout and especially keen on shortcuts that allowed me to experience some of the most beautiful countryside there was to see. Jackson ensured all transportation worked smoothly and that every detail of our itinerary and daily planned tours were executed perfectly. The safari itself exceeded my expectations - I saw every animal I had hoped to see and much much more! The accommodations were stunning and I consistently meet with warm, friendly staff who provided excellence service everywhere we stayed. Thanks for an unforgettable vacation.

Livia   –  
Germany DE
Visited: September 2025 Reviewed: Oct 24, 2025

Email Livia  |  65+ years of age  |  Experience level: 2-5 safaris

The review below is the personal opinion of Livia and not that of SafariBookings.
The company still needs to refine a few things.
3/5

Communication was uncomplicated. The service from our driver was practically nonexistent. We're not even 20 anymore and would have appreciated more courtesy and assistance (ages 65 and 72). And planning for cash was a disaster. We were repeatedly told we didn't need cash, but everyone wanted tips in the hotels. The dollar bills weren't valid, and so we lost time constantly having to deal with such things. The car was incredibly dirty, both inside and out, which we found very unpleasant.
The tour was the usual one always offered in Uganda. The Nile tours are very beautiful. And the highlight, of course, are the gorillas, in a very well-organized park.

Omar   –  
Italy IT
Visited: October 2025 Reviewed: Oct 18, 2025

Email Omar  |  35-50 years of age  |  Experience level: 2-5 safaris

Trained guides, organizational flexibility and knowledge of the area
5/5

A wonderful journey to discover the country's largest parks. Big Apes offers a wide range of dates and allows you to tailor the itinerary to your travel needs. Over 11 days, we explored the eastern part of the country, discovering ever-changing habitats and landscapes, spotting hundreds of animals, including all the Big Five (yes, even the leopard, we were lucky!). Don't miss the Chimpanzee trekking and Gorilla trekking to immerse yourself in the rainforest on the border with Congo. Making everything truly unique was the experience and professionalism of our guide, Ronaldo, who led us on sightings, helping us better understand the animals' behavioral dynamics and characteristics. He was always very kind, punctual, and available to chat and answer numerous questions and curiosities. Among the activities we enjoyed most, and which we recommend including in your tour, were the boat safaris, offering the opportunity to see hippos, buffalo, crocodiles, elephants, and an extraordinary variety of birds up close. All the accommodations were very welcoming and well organized, dinners with excellent and varied food.

(automatic translation from Italian)

Simona   –  
Italy IT
Visited: September 2025 Reviewed: Oct 11, 2025

Email Simona  |  50-65 years of age  |  Experience level: 2-5 safaris

Very good operator
5/5

Exciting experience Gorilla. Tour very good organized and an excellent guide Ben!!!!!!

Average User Rating
4.6/5
Rating Breakdown
  • 5 star 148
  • 4 star 6
  • 3 star 4
  • 2 star 0
  • 1 star 3
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