Reviews

Average User Rating
4.9/5

Rating Breakdown
  • 5 star 119
  • 4 star 3
  • 3 star 0
  • 2 star 1
  • 1 star 2

Sort By: Date Most Helpful Rating 1-10 of 125 Reviews
Alishia Jones   –  
United States US
Visited: January 2026 Reviewed: Jan 21, 2026

Email Alishia Jones  |  35-50 years of age  |  Experience level: first safari

Professional, knowledgeable, and friendly
5/5

had an incredible safari experience in the Maasai Mara from January 19 to January 21. The safari was absolutely amazing, and my guide was exceptional—professional, friendly, and extremely knowledgeable about both the area and the wildlife. As a solo traveler, I felt completely safe with him and with every single person I engaged with from the company. My guide worked tirelessly to make sure I saw every animal on my list, along with many others I hadn’t even expected to encounter. His dedication and expertise truly made the experience unforgettable.

I also want to highlight how wonderful the company’s owner has been throughout the entire process. He has been consistently professional, responding to emails in a very timely manner and replying quickly to WhatsApp messages. No matter how big or small my questions were, he was incredibly helpful and reassuring every step of the way.

I highly, highly recommend this company to anyone considering a safari in the Maasai Mara. They deliver an outstanding experience from start to finish.

Elishka   –  
Spain ES
Visited: January 2026 Reviewed: Jan 15, 2026

Email Elishka  |  20-35 years of age  |  Experience level: first safari

An outstanding, well-organized tour led by a knowledgeable and friendly guide
5/5

I had a fantastic experience with Balu Travel and truly enjoyed every part of the tour with my group. From the beginning, everything was well organized and communication was clear, which made the entire experience smooth and stress-free.
Our tour guide was one of the highlights of the trip. He was incredibly knowledgeable about the history, culture, and places we visited, and he shared stories and context that made each stop more meaningful. He was also very patient and always happy to answer questions, no matter how small, which made everyone feel comfortable and engaged.

The team was also extremely understanding and flexible. One person in our group experienced a flight disruption that delayed their arrival, and Balu Travel kindly waited a bit longer in the morning so they could still join us. That level of patience and accommodation was truly appreciated and made a big difference for our group.

What I appreciated most was how easy our guide was to talk to. He created a relaxed and welcoming atmosphere, making it easy for everyone to connect and enjoy the experience without feeling rushed.

Overall, Balu Travel delivered excellent service, great value for money, and a memorable experience. I would absolutely recommend them to anyone looking for a reliable, professional, and enjoyable tour.

Gemma   –  
Italy IT
Visited: January 2026 Reviewed: Jan 15, 2026

Email Gemma  |  20-35 years of age  |  Experience level: first safari

Great Day in Amboseli wirh Africa
5/5

We took a one day tour to Amboseli with Africa as our guide, he was amazing! He was so friendly, knew so much about the park, the animals and the Massai people. Nothing was too much for him and he made sure we had an amazing time. Amboseli is beautiful, but with Africa as our guide we had truly the best experience possible.

Elena   –  
Italy IT
Visited: January 2026 Reviewed: Jan 13, 2026

Email Elena  |  20-35 years of age  |  Experience level: first safari

Excellent
5/5

Safari was a great experience for us and we really enjoyed! Peter has been an excellent guide for the whole 4 days and can recommend the company further. Also in lake Naivasha Chacha (Mike) and Moses have also been really great guides.

Chloe   –  
Spain ES
Visited: January 2026 Reviewed: Jan 7, 2026

Email Chloe  |  20-35 years of age  |  Experience level: first safari

Very knowledgeable and friendly
5/5

We had a great experience with James as our tour guide! Communication with Balu was very easy, they are very flexible with payments and very reliable. We saw all the animals we needed to see and James was very know does on facts about them and would also take us very close to them. Would definitely recommend!

Brandon   –  
United States US
Visited: December 2025 Reviewed: Dec 13, 2025

Email Brandon  |  20-35 years of age  |  Experience level: first safari

Incredible 4-Day Safari with Balu Travel & Guide Kasaine
5/5

Our 4-day safari to Lake Nakuru and the Masai Mara with Balu Travel was amazing. Our guide, Kasaine, was knowledgeable, friendly, and helped us spot pretty much every animal we hoped to see. The trip was well-organized, smooth, and truly unforgettable. Highly recommend!

Ed   –  
Sweden SE
Visited: December 2025 Reviewed: Dec 6, 2025

Email Ed  |  20-35 years of age  |  Experience level: first safari

Great guide Kaisane!
5/5

We had a great safari with Kaisane and will book this again. We managed to see all of the big 5 in a short period of time!

Katja   –  
Slovenia SI
Visited: November 2025 Reviewed: Nov 26, 2025

Email Katja  |  35-50 years of age  |  Experience level: first safari

Highly recommended operator
5/5

My husband and I went to Amboseli for a 3 day tour and had a great time! From the beggining the communication went smoothly and everything was just as promised. We had a great time with Carlos; he really knows how to spot animals and I guess we were also lucky to see all there is to see. But I really appreciated that we could talk to him, learn a lot about Kenya and Kenyans and laughed a gret deal. It was a true adventure.

Helen & Oliver   –  
Switzerland CH
Visited: November 2025 Reviewed: Nov 19, 2025

Email Helen & Oliver  |  20-35 years of age  |  Experience level: first safari

Great tour operator with excellent guide (Shaddy!)
5/5

Balu Travel offered us a very smooth and efficient booking process, with clear and easy communication throughout.
On the ground in Kenya, our 4-day safari (Lake Nakuru & Masai Mara) exceeded expectations – largely thanks to our guide, Shaddy. Responsible, professional, and exceptionally knowledgeable, Shaddy knows Kenya like the back of his hand, both inside and outside the national parks - adding interesting stops along the way to the parks. He consistently went above and beyond to make our trip unforgettable, and he certainly succeeded.

Over the four days, we saw every animal on our bucket list – from the Big Five (including both black and white rhinos) to cheetahs, ostriches, hyenas, warthogs, crocodiles, several monkey species, and a remarkable variety of birds. As a Maasai himself, Shaddy also introduced us to Maasai traditions and customs and took us to visit a local Maasai community, providing an interesting cultural layer to our experience.

Overall, we truly enjoyed our safari with Shaddy and Balu Travel and can fully recommend them to anyone looking for an unforgettable safari adventure in Kenya.

Adriana   –  
Argentina AR
Visited: November 2025 Reviewed: Nov 12, 2025

Email Adriana  |  65+ years of age  |  Experience level: first safari

We were very satisfied, especially with the guide and the driver
5/5

It was a very good experience, both in terms of prior communication and adherence to schedules and contracted services. The staff was excellent, both personally and professionally.

Average User Rating
4.9/5
Rating Breakdown
  • 5 star 119
  • 4 star 3
  • 3 star 0
  • 2 star 1
  • 1 star 2
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