Reviews

Average User Rating
4.8/5

Rating Breakdown
  • 5 star 237
  • 4 star 40
  • 3 star 7
  • 2 star 4
  • 1 star 7

Sort By: Date Most Helpful Rating 1-10 of 295 Reviews
Richard from UK   –  
United Kingdom UK
Visited: July 2026 Reviewed: Aug 4, 2026

Email Richard from UK  |  50-65 years of age  |  Experience level: 2-5 safaris

Great experience
5/5

A great tour operator, helpful, follow up quickly and anticipate your needs. A great example of why you shouldn't just book a holiday on Google.

Kayla   –  
Australia AU
Visited: July 2026 Reviewed: Aug 2, 2026

Email Kayla  |  20-35 years of age  |  Experience level: first safari

Exceptional organisation of the absolute best Safari experience!
5/5

Safari.com offered exceptional customer service and went out of their way to help customise an itinerary that met every one of our requirements. Our experience covered a very diverse range of activities and afforded us with the opportunity to see the big 5 on Safari, as well as hike the incredible Drakensberg Mountains and swim on the edge of Victoria Falls. Through Safari.com our traveling arrangements were made effortless and the accommodation choices were top of the range. From start to finish I could not fault this company and their amazing travel specialists/consultants. Could not recommend them more highly. For the best African safari experience you can’t go past Safari.com

Gayle   –  
United States US
Visited: July 2026 Reviewed: Jul 26, 2026

Email Gayle

Excellent Experience with Driver / Guide and Customer Service
5/5

Lana was highly responsive in making our original arrangements then in adapting after flights were canceled and delayed by RwandAir. Robert was the best driver and guide we’ve ever had — always on time looking out for us with knowledge of details, safety, and attention to luxury service. The gorilla trekking and One and Only Gorilla’s Nest lodge exceeded all expectations.

Sue   –  
United States US
Visited: July 2026 Reviewed: Jul 21, 2026

Email Sue  |  Experience level: first safari

Very responsive
5/5

Pascal took great care of us and answered our many questions so quickly! Sometimes at all hours of the day and night. We were very pleased with his high level of service and had no issues with any of the details he set up - game lodge, transfers, flight reservations.

Toni   –  
Australia AU
Visited: July 2026 Reviewed: Jul 20, 2026

Email Toni  |  50-65 years of age  |  Experience level: over 5 safaris

Amazing trip
5/5

Had the absolute best time, Darren and Clarisha were the best everything was so easy and communication was excellent.

JAIN RAJAN JAGDISH   –  
Singapore SG
Visited: July 2026 Reviewed: Jul 20, 2026

Email JAIN RAJAN JAGDISH  |  65+ years of age  |  Experience level: 2-5 safaris

Competent, Knowledgeable and Efficient
5/5

It was a wonderful experience for me to go through SAFARI.com The services provided by Lynn Bowers was simply remarkable.

Charuta   –  
United States US
Visited: July 2026 Reviewed: Jul 17, 2026

Email Charuta  |  35-50 years of age  |  Experience level: first safari

Amazing Africa Experience
5/5


We booked our trip to Victoria Falls ( Zimbabwe) ,Kruger National Park and Cape Town (South Africa) with Safari .com and our trip was this past month.
We were fortunate to have agent Sara Van Coillie plan our whole trip.Sara is an amazing,knowledgeable and patient advisor.,who assisted with all bookings and even helped us make changes to our trip dates due to some unforeseen circumstances.She drafted the perfect itinerary while providing us with options.
We also had the opportunity to meet her in CapeTown
From the lodges to the day trips to airport pickup and drop offs…everything was meticulously planned .
All the staff and guides at both the lodges we stayed at were warm and the hospitality was exceptional.
We felt completely safe and well taken care of throughout our trip!
Sara even made it a point to have the lodges do something special for my husband’s 50 th birthday
We highly recommend Safari .com and especially travel agent Sara!… it was absolutely worth it…Africa now has our heart and we had the experience of a lifetime!

Frankie   –  
United Kingdom UK
Visited: July 2026 Reviewed: Jul 14, 2026

Email Frankie  |  20-35 years of age  |  Experience level: first safari

Absolutely incredible!
5/5

From when we first reached out to Sara our safari journey was incredible. Sara found us the best deal that suited us and gave us lots of options to choose from. The entire process was absolutely seamless and stress free. Our time at the two lodges was absolutely incredible and everyone we met was fabulous.

How close you are able to get to the animals is phenomenal and the food, service and cleanliness of the lodges was unreal.

We will definitely be booking again, thank you x

Jeremy   –  
United States US
Visited: July 2026 Reviewed: Jul 10, 2026

Email Jeremy  |  35-50 years of age  |  Experience level: first safari

Exceptional Service, Constant Communication Execution, and a Truly Unforgettable Rwanda Experience
5/5

When planning a trip as significant—and expensive—as my Rwanda adventure, I did what most travelers would do: I comparison shopped. I contacted multiple companies, researched lodging options, compared itineraries, and carefully evaluated prices and recommendations.

What set Safari.com apart was not just the itinerary they proposed, but their professionalism, responsiveness, and consistency. Other companies initially responded but then became difficult to reach, failed to follow up, or simply stopped communicating. Safari.com was different. From my very first inquiry until the day I returned home, they were always available by email or WhatsApp. Every question was answered. Every concern was addressed. Every detail was handled.

That level of communication gave me confidence to move forward, and they earned that confidence every step of the way. Their recommendations were thoughtful and reasonably priced, and I never felt pressured into spending more than necessary.

Once I arrived in Rwanda, everything unfolded exactly as promised. Transfers were on time, accommodations were as described, permits were secured, and every logistical detail was seamlessly arranged. It is rare in travel for a company to deliver precisely what they sell, but Safari.com did exactly that.

The experiences themselves were extraordinary. Gorilla trekking and spending time with the golden monkeys were true bucket-list moments, and my safari in Akagera National Park exceeded every expectation. These are memories I will carry with me for the rest of my life.

The greatest asset of all, however, was my guide, Zidane. He was knowledgeable, professional, dependable, and genuinely invested in making sure I had an exceptional experience. By the end of the trip, he felt less like a guide and more like a friend.

Was it an inexpensive trip? No. But it was worth every dollar. When you are investing in a once-in-a-lifetime experience, reliability matters. Communication matters. Trust matters. Safari.com delivered on all three.

I recommend them without hesitation and would happily use them again.

Geraldine   –  
United States US
Visited: July 2026 Reviewed: Jul 10, 2026

Email Geraldine  |  50-65 years of age  |  Experience level: first safari

Responsive, helpful and focused on finding the best options for our family.
5/5

We have always wanted to visit Africa and go on safari. Safari.com helped us to consider the different options available across multiple price points. The communication was timely and accurate. Overall an excellent service.

The safari at Sanbona wildlife reserve was a memorable and outstanding experience. Highly recommend!

Average User Rating
4.8/5
Rating Breakdown
  • 5 star 237
  • 4 star 40
  • 3 star 7
  • 2 star 4
  • 1 star 7
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