Reviews

Average User Rating
4.2/5

Rating Breakdown
  • 5 star 52
  • 4 star 5
  • 3 star 2
  • 2 star 3
  • 1 star 4

Sort By: Date Most Helpful 1-3 of 3 Reviews
Thomas   –  
Germany DE
Visited: December 2019 Reviewed: Dec 20, 2019

Email Thomas  |  50-65 years of age  |  Experience level: 2-5 safaris

The review below is the personal opinion of Thomas and not that of SafariBookings.
Changed the program. I had to stay 1 day in a not booked hotel without any program. Never again
2/5

During the Safari my program was changed by Bienvenido Tours. I had wait 1 day and night for another group from a different tour company to continue the trip. I lost 1 1/2 days with waiting in the accomodation and waiting for the other Minivan. I even had to pay the hotel that I booked after the Safari and couldnt use because of the delay. Bienvenido Tours didnt accept a money refund. I'd not book with this company again. The Mara, Nakuru and Amboseli are wonderful places to see. The accomodations in the parks are very basic, but that I knew before

Juanita   –  
United States US
Visited: November 2022 Reviewed: Dec 3, 2022

Email Juanita  |  35-50 years of age  |  Experience level: first safari

The review below is the personal opinion of Juanita and not that of SafariBookings.
Poor service
2/5

I booked an 8 day Kenya/Tanzania safari for my 2 children and I. Purity was amazing to work with prior to leaving my home country. She was very responsive and even went to the embassy on my behalf when I was having problems with my visa. However, once on the safari things started to go wrong. We were picked up from Nairobi and took the long drive to Masai Mara, we did an evening game drive that first day and was brought to our tent camp for the night. Camp was very basic, only had working electricity in the main cafeteria area, so had only a few hours to charge devices. The 2nd day was a full day game drive and visit to Masai village which was wonderful. Day 3 (which was my birthday) is where the itinerary changed. We were supposed to visit Lake Nakuru for a safari boat tour, but that was canceled, there were no other plans for the day besides to drive back to Nairobi and go to a hotel, the next day the plans were to drive from Nairobi to Tanzania and check into hotel upon arrival. That was 2 days back to back filled with just driving. That was not fair to my kids or myself as that was not in the itenerary and I did not pay for 2 days of driving. I emailed purity as I was unsure of what to do and she apologized for the inconvenience. I decided to cancel and book with a different company as I really did not want to spend the entire next day driving. I asked to be dropped off at the airport and took a flight to Tanzania and was picked up from another tour company and had an exceptional experience. Essentially I paid more for the 3 days I was with this company than the 5 days with the second one. The food provided was very subpar, for lunch having boxed sandwiches with cucumber and tomato. Our tour guide was nice however not very helpful with telling us about the things we were seeing. It was a very frustrating experience to say the least, but I am glad it ended on a more positive note with a different company. Please do your research prior to booking. Research the lodges, the amount of driving that will be done and if possible request a specific tour guide. I was hoping for a very positive learning experience for my kids and that was not the case. I also requested a hot air balloon ride over the Masai Mara and was told that would be available at an extra cost and was not available to us while there.

Eunice   –  
Germany DE
Visited: July 2023 Reviewed: Jul 30, 2023

Email Eunice  |  35-50 years of age  |  Experience level: first safari

The review below is the personal opinion of Eunice and not that of SafariBookings.
Our tour was poorly organized,never again
2/5

We booked a 4days tour with Purity to Mara and Nakuru,before the payments communication was fast and good.Afterwards on day 3 when we ended up in Naivasha and had to pack for 4hrs with no clear information from our tour guide who also seemed stressed the whole tour and couldn’t answer our questions and had to confirm everytime from the management.We contacted Purity for clarification and promised to call us back which she never did and her phone was off for the rest of the day.The guide had to ask us where we were to sleep in Nakuru since he couldn’t get any information.In short a whole day wasted just driving.Day 4 was a mess but we didn’t expect anything better,all we wanted is to get back to Nairobi,we left at 6:30am went for the game drive till11am thereafter the other guests were to be dropped somewhere to join other groups as we proceed to Nairobi,the dropoff point was not clear and had to stop again in Naivasha for almost 2hrs though lunch was offered after we complained to the guide .We reached Nairobi after 5pm very tired.Book at your own risk,never again.

Average User Rating
4.2/5
Rating Breakdown
  • 5 star 52
  • 4 star 5
  • 3 star 2
  • 2 star 3
  • 1 star 4
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