Reviews

Average User Rating
5.0/5

Rating Breakdown
  • 5 star 173
  • 4 star 1
  • 3 star 1
  • 2 star 0
  • 1 star 0

Sort By: Date Most Helpful Rating 1-10 of 175 Reviews
Gaya   –  
United States US
Visited: June 2025 Reviewed: Jul 9, 2025

Email Gaya  |  Experience level: 2-5 safaris

Hermosa Life Tours is professional, responsive, and made our gorilla trek smooth and unforgettable.
5/5

Gorilla Trekking – Volcanoes National Park, Rwanda
We took a one-day Gorilla trekking tour in Rwanda from Kigali, including same-day airport drop-off, through Hermosa Life Travel and Tours. We had a great experience planning the tour—they were responsive, flexible, and very helpful in accommodating our requests and answering all our questions.

Aboubakar was our guide, and he did a fantastic job from the moment he picked us up at our hotel in Kigali to when he dropped us off at the airport for our next adventure. He arrived promptly at 4:30 AM and drove us about 2.5 to 3 hours through Rwanda’s beautiful, hilly countryside to Volcanoes National Park. The scenery along the way was stunning, with endless green hills as far as the eye could see.

Aboubakar was friendly, knowledgeable, and made the tour extra special. He handled all the paperwork and check-in at the park efficiently, which made everything smooth for us. After the morning briefing at the park center, he drove us another 45 minutes along bumpy African roads to the trekking start point, sharing funny stories and past gorilla trekking experiences along the way.
Our trekking group consisted of six tourists, including the two of us. The hike took a little over two hours as we ascended to higher altitudes through bamboo forests and muddy terrain, accompanied by trekkers, porters, and a park ranger. We eventually reached the Isimbi gorilla family, a group of 19 mountain gorillas, and spent an incredible hour with them. The scenery throughout the trek was breathtaking, and the time we spent observing the gorillas up close just a few feet away was truly remarkable. We quietly watched them in their natural habitat, an experience we will never forget. The entire trek, including the hour spent with the gorillas, lasted around five hours.
After the trek, we returned to our vehicle with very muddy shoes, even though we had worn gaiters. Aboubakar had helped us get the gaiters before the trek and went the extra mile to fulfill our request by finding a place along the way where we could clean up and freshen up before heading to the airport. He was incredibly helpful and truly made our day extra special.
Highly recommend Hermosa Life Tours for a professional, friendly, and unforgettable Rwanda trip.

Richard   –  
Monaco MC
Visited: June 2025 Reviewed: Jul 6, 2025

Email Richard  |  20-35 years of age  |  Experience level: 2-5 safaris

An unforgettable trip to Rwanda!
5/5

We travelled as a family, a couple with an almost-16-year-old Guy and had an incredible experience. The landscapes are stunning, the people inspiring, and our guide Abou made the trip truly special. Knowledgeable, kind and engaging, he managed to keep us hooked from start to finish. A big thank you to him for such a unique and meaningful journey.

Daisy Hughes   –  
United Kingdom UK
Visited: June 2025 Reviewed: Jun 30, 2025

Email Daisy Hughes  |  20-35 years of age  |  Experience level: over 5 safaris

Incredible tour, unforgettable!! 5***
5/5

We booked this trip based on your reviews and they weren’t wrong, It was my birthday and I had the most incredible unforgettable stay.

The booking process was incredibly easy, and once we arrived in Kigali, Richard collected us from the airport and the whole trip went perfectly from there.

Richard is a great guide, not only super knowledgeable but he had a great laugh with us and we loved having him on the trip. Always early and ready and waiting for the day ahead. He dealt with everything and we couldn’t have had an easier time! He also made my birthday really special.

The gorilla trek was an unforgettable experience and I had the most amazing birthday.

If you’re reading this and thinking about booking - do!! And ask for Richard 😊

Quenet   –  
France FR
Visited: May 2025 Reviewed: Jun 4, 2025

Email Quenet  |  50-65 years of age  |  Experience level: 2-5 safaris

Top experience
5/5

the guide is a very good and give us all the explanations we asked for, he was very efficient
the hotels we chose were very good, as was the food
encounters with gorillas and golden monkeys were magical
the safari in Akagera National Park was also very good

Sushant Nayak   –  
India IN
Visited: June 2025 Reviewed: Jun 3, 2025

Email Sushant Nayak  |  35-50 years of age  |  Experience level: over 5 safaris

Par Excellence!
5/5

Right from the inquiry to the actual tour, everything was very smooth - I found this tour company to be very communicative and responsive. They answered all my queries with patience. I landed at odd hour in middle of the night, my tour guide Richard Ngabo was waiting outside the arrivals for me - he displayed lot of enthusiasm in welcoming me even at that odd hour. Over next 2 days I travelled with Richard to see the sights in the city followed by Chimpanzee tracking and Canopy Walk at Nyungwe Forest National Park. Richard again was very patient in answering various queries and was very proactive in sharing various insights about Rwanda and the sights we were seeing. I had a great time with Richard and made some wonderful memories - would highly recommend him to anyone traveling to Rwanda. Also highly recommend Hermosa Tours for their professional services

Marius   –  
Canada CA
Visited: January 2025 Reviewed: May 16, 2025

Email Marius  |  35-50 years of age  |  Experience level: 2-5 safaris

Best pure play tourism operator East Africa
5/5

I had the opportunity to travel to Rwanda with Hermosa life Tours during our family parental leave in Africa in Nov 2024- Jan 2025,
I can attest that Orest's team at Hermosa life Tours is a consummate professional above all else.

For the past couple of years, I learned that this team are naturally a leading tourism pure play operator in any team setting.

I also learned to trust their offerings ever since our first adventure with Hermosa hiking Bisoke Mountain in the fall of 2020.
As a team of 11 guests, during a global pandemic relying on their destination packages advise & suggestions was very key as they are very detail oriented in this fast paced industry. Their team's positive and supportive attitude is that of a winner.

Esteban&Sam   –  
United States US
Visited: April 2025 Reviewed: Apr 12, 2025

Email Esteban&Sam  |  20-35 years of age  |  Experience level: first safari

3-Day Akagera National Park Safari & Golden Monkey Trek THE TRIP OF OUR LIFE
5/5

Our 3-day tour was INCREDIBLE! Akagera National Park is indeed a stunning destination with its diverse wildlife and beautiful landscapes. Pairing it with a Golden Monkey Trek made the experience even more special.

Our tour guide, Damascene, was so kind and knowledgeable. With 10 years of experience, it’s no surprise that he knew everything and made us feel at home. His kindness, knowledge, and ability to accommodate our requests greatly enhanced our time in Rwanda.

For anyone planning a similar adventure, I highly recommend requesting Damascene as your tour guide. His expertise and hospitality will surely make your experience unforgettable. Thank me later!

Daniela L   –  
Mexico MX
Visited: March 2025 Reviewed: Mar 18, 2025

Email Daniela L  |  20-35 years of age  |  Experience level: first safari

Polite and kind
5/5

Hi i went to akegera national park whit "Hermosa Life" my guide tour (Pacifique) pick me up on point and he was very gentle,that makes me feel comfy traveling alone ,the day at akagera was stunning i can't belive how beautifull it is ! A place you most go ! I don't have any regrets ...thanks "Hermosa life "

Isaie Family   –  
Rwanda RW
Visited: February 2025 Reviewed: Mar 8, 2025

Email Isaie Family  |  35-50 years of age  |  Experience level: 2-5 safaris

Thank you Hermosa Company, you are the Best
5/5

We have contacted this agency in kigali for our Akagera Family trip, well organized , very smooth in communication and Payment methods; Our Guide Claude was very humble spotting animals everywhere in the Park and we have managed to see big 4. highly recommend Hermosa Life Tour for those interested in Visiting Akagera Park. We will call you again guys.

Nancy   –  
United States US
Visited: February 2025 Reviewed: Mar 5, 2025

Email Nancy  |  65+ years of age  |  Experience level: 2-5 safaris

Amazing Rwanda Trip
5/5

Our trip to Rwanda was amazing, mostly due to our incredible guide, Pacific. He was very knowledgeable about every aspect of our trip—the history of Rwanda including the genocide, the specifics about chimpanzees, the sad saga of the gorillas, the nuances of the animals we saw on our safari, etc. Our itinerary was well thought out. We saw the chimpanzees and then the gorillas. The accommodations were excellent. We finished our trip with a safari. We hope to come back with our adult children and will definitely use Hermosa again. They were super responsive during our planning stage and also very flexible. We suggested modifications to our itinerary and they easily accommodated. We could not have been more impressed or pleased with Hermosa. We HIGHLY RECOMMEND THEM!! Definitely ask for our Guide, Pacific.

Average User Rating
5.0/5
Rating Breakdown
  • 5 star 173
  • 4 star 1
  • 3 star 1
  • 2 star 0
  • 1 star 0
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