Hilary and Martin - owners of Suricata Safaris
Suricata Safaris
- Located In:
- Size:
- 20-50 employees (Founded in 2016)
- Tour Types:
- Custom budget & mid-range tours that can start every day
- Destinations:
- Price Range:
- $190 to $600 per person per day (USD, excl. int'l flights)
Reviews
JP
Email Yoshi | 35-50 years of age | Experience level: first safari
Please confirm your itinerary carefully
We booked a 3 day tour exchanging mails with Suricata Safaris. We selected their tour from many options because they offered a tour with a luxury tented camp by a reasonable price in Safari booking.com. We carefully confirmed their offer many times before the booking, since a safari tour was our main purpose to go to Tanzania.
However, we realized they had prepared just a budget tent for us on arriving at a camp site in the evening on the first day. Here, what I want to say is that there might be difference between their offer shown in Safari booking.com and their actual tour. I recommend you to ask them to make precise itinerary for your tour in order to avoid any misunderstanding. I hope no one have such a disappointing experience anymore.
Finally, though I think it was quite expensive as a safari tour with the budget tent compared with other offers, the only salvation was quality of a driver and a cook.
Reply from Suricata Safaris
Posted on Nov 14, 2019We are very sorry to hear that you had a disappointing experience. our company offers safaris of certain quality standard and we are also very disappointed that you didn't enjoy it. we are briefly replying to your comments,
1. you booked this trip via safari bookings we received a quote for the private budget camping safari, we sent you an offer with all details day by day with the camping accommodation listed on each day you accepted it and confirmed as you can see below
On this 3-day camping safari you will be well looked after and see some of the best that Tanzania has to offer. You will experience breathtaking wildlife in the midst of some of the most diverse landscapes; monkeys in the forest, lions in trees, elephants among acacias and a huge variety of animals inside a collapsed volcano. Not only visit Serengeti and ngorongoro Parks but also drive into the world-famous rift valley.
DAY 1: ARUSHA-SRERENGETI
After the breakfast early in the morning our drive guide will drive you
from Arusha to Serengeti National Park Set out for the endless open
plains and stunning skies of the Serengeti. A good-looking four hour
drive, day game drive together with late evening game drive. Dinner
and overnight at Seronera Campsite.
DAY 2: SERENGETI-NGORORNGORO
Serengeti to Ngorongoro, after a relaxing morning and an early lunch,
proceed to Ngorongoro, our well proffessional and experienced driver will
drive you all through Serengeti way to Ngorongoro crater explain enroute
wildlife and natural beauty of Tanzania. We will spent the night on the
crater rim, dinner and overnight will be at Ngorongoro simba campsite.
DAY 3: NGORONGORO-ARUSHA
Ngorongoro Crater tour - back to Arusha. Early breakfast, proceed directly
to the Crater floor for a day crater tour with picnic lunches. Later
proceed back to Arusha.
Included in the tour package are:
• Camping Accommodations
• Meals: Full Board - Breakfast, Hot Lunch or Picnic Lunch and Dinner while on Safari
• All Transfers and Transport, Park Fees
• Game viewing activities as stated in the above tour/safari description
• Services of a Safari Driver/ Guide
• Safari tent, Safari cook and camping supplies
Not included in tour:
• International air fares
• Any required Visas
• Travel Insurance
• Items of a Personal Nature
• Tips to Staffs
What to bring:
• Appropriate clothing for Safari: A warm sweater as the nights can be chilly at high altitudes
• Sun Glasses
• Binoculars for better sightings
Send us your arrival time and date so that we can arrange pick up for you.
Looking forward for your positive reply.
2. As you can see the above itinerary is also published on safari bookings the same, after we sent you the above itinerary and a reasonable price that is on the site till now you confirmed right away and asked for our bank details so you could make the deposit in order to confirm your spot with us,
3. When you arrived on the 5th of September I came to your accommodation in Arusha and briefed you all about the tour and again I explained about the accommodations you were fine and never doubted,
4. when you arrived to Serengeti at 5.pm I received a call from our guide Lewis that we took you to a wrong accommodation I tried my best to explain you and resent you the itinerary we confirmed initial but unfortunately we could not understand each other because you had a language problem,
5. when you arrived to Arusha I asked you to have a talk about the situation but you said it happened and there is no way we could change anything and you promised when you get back hone you would review the emails and let me know if you find out anything but unfortunately you never replied to our emails that were following up the situation you ended up giving us a negative review,
6. our itinerary are well confirmed and well shown on safari bookings we hope that you would find out that we never intended to provide you a wrong service.
Email Gennady | 20-35 years of age | Experience level: first safari
Hillary has jointed us to company Blue mountain safari. Before he didn't tell
Hillary sold us the tour from company Suricata safari, but when we come to Arusha he has jointed us to freelancer how he have said, but later we have known that it's the company blue mountain. So Hillary has layed to us. That's terrible.
Plus Hillary asked to pay a tips for 10 dollars from each per day. That's terrible.
Guide Emanuel has ugly behavior. Every questions from us and others make him angry.
When we asked to stop him behind the animal he become angry too. We didn't asked him to stop more then one two time per day.
Reply from Suricata Safaris
Posted on Mar 11, 2018Dear Gennady,
we are very sorry to hear your complaint via the safaribookings feedback form.
We were not aware of the situation you were in, and would have done everything to fix the situation.
We can only ask for appologies.
We are really sorry and again would have done everything to correct the situation in case you had informed us before.
Kind regards.