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5.0/5

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  • 5 star 712
  • 4 star 6
  • 3 star 1
  • 2 star 1
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Tiia   –  
United Kingdom UK
Visited: February 2020 Reviewed: Apr 19, 2020

Email Tiia  |  20-35 years of age  |  Experience level: first safari

Hillary swapped customers to cheaper tour operator without disclosing this
2/5

I spent a good while researching safari options prior to my trip to Tanzania. I chose to book with Suricata Safaris based on their great reviews (#6 of 1,294 Outdoor Activities in Arusha) and accepted the cost as a part of the great experience I was in for. Weeks in advance, I had emailed the company to confirm this tour was going ahead on that day. Hillary from Suricata Safaris confirmed this.

When the tour started, I quickly realised it was not the 5-star treat I had paid for. Another day in, I realised that we had ended up with Arunga Expeditions & Safaris (#674 of 1,294 Outdoor Activities in Arusha) and their rude personnel. When I asked about this, our driver told me to "stop complaining". When I confronted the Suricata representative, Hillary, he said that they moved me to a cheaper operator to save costs.

My experience with Arunga was very poor. There was no toilet paper, no hot water and no WiFi in the camps, and I shared a small tent with two people (I was told differently when I made my online enquiry with Suricata Safaris). When one of our crew fell ill and needed transportation out of the nature reserve, our guide suggested that we need to sort that ourselves.

I ended up getting dinner and 10% of my money back from Suricata Safaris after the tour. This really does not make up for the difference in quality for the two tour operators.

Average User Rating
5.0/5
Rating Breakdown
  • 5 star 712
  • 4 star 6
  • 3 star 1
  • 2 star 1
  • 1 star 2
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