Our Company Team.
NGONI Safaris Uganda
- Located In:
- Size:
- 5-10 employees (Founded in 2010)
- Member Of:
- AUTO, UTB & UWA
- Tour Types:
- Custom budget & mid-range tours that can start every day
- Destinations:
- Price Range:
- $35 to $1,000 per person per day (USD, excl. int'l flights)
Reviews
Email Ramin | 35-50 years of age | Experience level: first safari
Information about Safari and Hotel was very weak, we had a good driver who did his best
Agency has provided very weak information about trips, hotels, what to expect, and considerations. There was no wifi connection in the hotel, our MTN sims were not working to connect to 4G. We have not been offered an Airtel sim, which is very cheap and had 4G connections in the area. Agency was not aware that Ryno park is closed, there is a bridge construction in the Murchison so the road is suspended, etc. SO, the trip was full of surprises. There were no plugs in tents/rooms. I have been asked for meal preferences, but the only available sausage for breakfast was pork, etc.
Once we arrived at a Murchison Fall, the driver asked if we have anti-insect spray/cream with us. Apparently, we have not been advised to take one, but luckily I had a cream.
The only positive thing was the driver. He was experienced and was doing his best to make us enjoy the Safari.
It doesn't worth of money paid.
I will never choose and advise this agency to others.
Reply from NGONI Safaris Uganda
Posted on Mar 9, 2021Hello Ramin
Thanks for the feedback regarding your 3 days experience at Murchison falls national park, we apologize about the bad experience you had with the lodge, poor internet connections, bridge construction, Ziwa Rhino Sanctuary being closed and not informing you earlier about this.
Let me first begin with the lodge (accommodation) experience; your colleague chose this accommodation (Murchison River Lodge) after rejecting abetter accommodation we had provided for you guys. We have our own specific accommodations we use for all our tours but when a client decides to choose his or her own accommodation and sticks on it then it’s normally hard for us to reject it. Murchison Falls National Park is crossed by the River Nile bisecting in to two sectors that is southern and the northern sectors of the park, in order to tour the wildlife in Murchison Falls National Park, one has to cross with the ferry to the northern side of Paraa area in order to do a game drive around the National Park.
The lodge (Murchison river Lodge) your colleague chose is on the southern and it involved crossing the river using the boat that’s if you’re coming from Tangi gate, before the water levels raised all tourists used to cross the river using the ferry and water levels on River Nile raised and submerged the ferry docking point at Paraa Murchison Falls National Park. The flooding made it difficult for vehicles to enter the ferry. There has never been a road that helps you cross that river a part from using a ferry or boat So NO ROAD WAS SUSPENDED (it’s the ferry that was suspended because of increased high water levels but boats still remained in operation).
Ziwa Rhino Sanctuary Closure; Ziwa Rhino sanctuary was closed a few days before the start of our trip to Murchison and there was no communication by either UWA or ZIWA RHINO & WILDLIFE RANCH regarding the closure of this place, they just informed us on phone when we had called them to book for Rhino Tracking and they apologized for not informing the public on time. Very many tour operators and tourists are bouncing back at the gate of Ziwa Rhino just because ZIWA RHINO & WILDLIFE RANCH never communicated to the public that they are closed, you can even check on their website you will see that there is no such communication.
Thanks for appreciating our guide and driver and we apologize about the challenges you faced while on the trip, we always ensure that we provide the best services to our clients for the good years we have spent in business you are the only client we have faced a challenge with I think because of the poor services offered by the lodge, Ziwa closure without communication, ferry closure and poor internet connections, we also emailed the Lodge you slept in and informed them about the challenges you faced while at their lodge and they asked for an apology and they promised to call you.
Kind regards
Sedrick
Email Susan | 20-35 years of age | Experience level: first safari
It was incredible
I don't regret having chosen Ngoni safaris Uganda because it's communication is really good and it provides high quality services
AE
Email Goobi Emma | 20-35 years of age | Experience level: 2-5 safaris
Best experience according especially on choise of locations
I booked the 11 day gorilla tour with Baba Safaris Uganda and it was amazing. My guide was Sedrick and he was fantastic. he was friendly, funny and was full of information. I was able to see the big five while on safari and I was able get some amazing photos. All the accomadations were great and the food on the tour was delicious. I loved every minute of this trip and was sad to leave. I would highly recommend this company and my friend Grace!!!
US
Email Vivicah | 20-35 years of age | Experience level: first safari
“So Amazing “
One of my best trip ever. The walk in the jungle was amazing (and not too hard). Hanging out with the gorillas was an incredible experience. Our guide was very nice and explained us many things about the park we drove through.
Uganda is an amazingly beautiful country with stunning places to see. I really hope I will have the opportunity to come back.Viv
TH
Email Christiaan | 50-65 years of age | Experience level: over 5 safaris
Found the A Team
I selected Ngoni based on other people's comments on TripAdvisor and the way how they addressed My requests. The service during the trip was exceptional and they were always attentive and quick to respond to any request and suggestion.
NL
Email Chantal | 50-65 years of age | Experience level: first safari
Awesome!
It was our first “real” Africa experience. That is why we opted for a tour with a guide. And that was such a great experience. You will be picked up. Drove everywhere. So you can enjoy yourself optimally. You feel safe and completely unburdened.
The accommodations were beautiful. Everything is perfectly arranged. The food is delicious! And then the country itself, the culture, the people and all the animals🤩 This is my most beautiful trip ever. And I have already seen a lot of the world. This 10 day tour has everything. It was very special to see the chimpanzees and gorillas in the wild.
We had a very nice guide who was a good driver and also told us a lot about his country. And also about all the animals we saw. Also thanks to him. He knew where to look and could also communicate with other guides on the savannah. To be able to spot even more. And we also thought the price for this trip was very important. We got a lot for our money. All meals and water included, all accommodations, the entrances to the parks, the Permits for the chimpanzee trekking and the gorilla trekking. Eddy our driver, guide and very nice, sweet young man. The car, the diesel costs. Everything all inclusive. I can recommend it to everyone!
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Great experience with Ngoni Safaris! Highly recommend!
Our 8-day journey through Uganda with Ngoni Safaris, led by our guide and driver, Allanie, was a trip we'll never forget. Allanie was helpful and considerate, ensuring our adventure was seamless and enjoyable.
By happy accident, we booked the premium package, with stays at luxury lodges. The accommodations surpassed our expectations, providing not only comfort but also unforgettable wildlife encounters right at our doorstep.
Even though we had some incredible wildlife encounters on safari the highlight of our trip was the primates. Observing chimpanzees and gorillas in their natural habitat was a breathtaking and surreal experience.
Sedrick, who assisted us in organizing our trip, was able to fulfill several special requests, making our planning process smooth. The itinerary was meticulously planned, allowing us to relax and simply take in Uganda's breathtaking landscapes beauty.
For those seeking to experience Uganda, we highly recommend Ngoni Safaris. Their professionalism and dedication to providing memorable experiences made our safari truly special.
DE
Email K. | 35-50 years of age | Experience level: first safari
Sometimes a little difficult to plan, but great to implement
I had booked a three-week safari tour in Uganda. The trip is one of my most beautiful travel experiences and was really great and very well organized. Uganda is absolutely worth seeing and, in addition to great animal sightings, offers a wonderful and varied landscape. Even the transfer trips that led through towns and villages were interesting. My highlight was Kidepo National Park, which was rightly declared by CNN to be one of the most beautiful national parks in Africa.
My companion was Eddy, who was careful and reliable both as a guide and driver and took very good care of me. He responded to my wishes and always had an answer to my questions about the country, people, animals and everything else and was otherwise an interesting conversation partner.
Since I was traveling alone, I had adapted the itinerary to my needs in advance and planned breaks and changed, added or omitted some activities at short notice. A tour of this kind can be quite strenuous and for me it was good to have time to relax and process all the impressions. It's also a good idea to go to bed early, as almost all days started before sunrise.
I found communicating with Sedrick a little difficult before the trip. Initially this was very good. However, after paying the deposit, I had some requests for changes and there were often no answers or promises were not kept. I found that quite unsettling and stressful. Ultimately everything worked out well, sometimes even better than expected. However, it would have been less stressful and increased the anticipation if communication had remained consistently good. However, Sedrick was always nice, accommodating, flexible and tried to find good solutions.
I would definitely recommend Ngoni Safaris and can imagine coming back at some point.
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TR
Email SENOL | 50-65 years of age | Experience level: 2-5 safaris
they work very well
Excellent, we have satisfied completely and over our expectations.
US
Email Rai | 65+ years of age | Experience level: 2-5 safaris
Made us feel safe & took good care of us
We did a 13 day safari, got to see many animals and stayed at comfortable lodges. We added additional days in Kampala & Jinja because it was home for us as children. Our guide/driver David took very good care of us and we always felt very safe. Planning the trip with Sedrick was real easy, he always responded to my questions quickly. There was four of us and we all had a great time and created wonderful memories.
