Reviews

Sort By: Date Most Helpful Rating 91-100 of 135 Reviews
Rini Agustin   –  
Indonesia ID
Visited: November 2019 Reviewed: Nov 21, 2019

Email Rini Agustin  |  35-50 years of age  |  Experience level: first safari

well organized !
5/5

all things met our expectations (communications, service, the safari tour and the guide were excellent) thank you fr yr hospitality and kind services. keep up the good work and keep maintain..

Reply from Image Travel
Reply from Image Travel
Posted on Apr 9, 2020

Hi Rini,

Thank you for appreciating the overall excellent safari experience provided by Image Travel Limited.

We do appreciate your visit to our beautiful country and also your 5* Star service rating.

Marta Baldrighi   –  
United Kingdom UK
Visited: November 2019 Reviewed: Nov 14, 2019

20-35 years of age  |  Experience level: first safari

Image Travel were punctual in their communication and smoothly delivered an exceptional safari
5/5

We had an excellent experience with our safari at Amboseli, staying at the Serena lodge. Communication was smooth and punctual and our safari corresponded to what was detailed on the original offer.

Joseph, our guide and driver, was extremely knowledgeable and helpful. He advised us on the best times to spot the animals but let us decide how we wanted to schedule the drives during the day. He strived to show us all the main animals present in Amboseli and carefully planned our days to make sure that we could make the most of our time.

Serena Lodge is located in a prime spot within the park and offers excellent facilities. The room was spacious and clean and the personnel extremely helpful.

Reply from Image Travel
Reply from Image Travel
Posted on Apr 9, 2020

Hi Marta,

Thank you for choosing Image Travel Ltd on your fabulous Kenya safari.
We are happy that you were provided everything as described on safari with excellent safari lodges / tented camps.

We are glad that you loved the safari experience and appreciated your fantastic Driver/Guide Joseph was terrific and knew about the animals and the country.

Thank you for the 5* safari service rating!

Hugo   –  
Kenya KE
Visited: November 2019 Reviewed: Nov 9, 2019

Email Hugo  |  20-35 years of age  |  Experience level: first safari

Lovely safari, very well organised!
5/5

Safari was great, there was a slight miscommunication regarding the last lunch, but a quick call to the manager (who is very responsive and helpful) solved everything. Our guide was amazing! Would highly recommend.

Reply from Image Travel
Reply from Image Travel
Posted on Apr 9, 2020

Hi Hugo,

We are glad that you loved your 3 days Amboseli private safari with a stay at Amboseli Serena Safari Lodge and did indeed the safari exceeded your expectations..
Thank you for appreciating with a mention of your Driver / Guide Joseph... Our safari team is honored by your 5* rating

Sidney N.   –  
United States US
Visited: September 2019 Reviewed: Oct 14, 2019

Email Sidney N.  |  20-35 years of age  |  Experience level: first safari

Turn Key Operator made our vacation stress free
5/5

Mwaje was timely with responding to our relatively complicated accommodation. We had a complex trip which involved part private bookings and part bookings with him as we visited friends in Kenya. I was surprised how efficiently his drivers would show up to pick us up, drop off our luggage, transfer us from one accommodation to the next. It was relieving to know that we were always taken care of. One of our flights had to be changed at the last minute and Mwaje personally called and paid the driver the difference of our cab fare. It was very professional.

Reply from Image Travel
Reply from Image Travel
Posted on Apr 10, 2020

Jambo Sidney,

Thank you for commending our excellent & professional services throughout your safari.

We are happy that you appreciated your tour driver / guide and highly qualified staff of Mara Serena Safari Hotel
We look forward to serving you again in future.

Tamlyn   –  
South Africa ZA
Visited: October 2019 Reviewed: Oct 11, 2019

Email Tamlyn  |  20-35 years of age  |  Experience level: first safari

Once in a lifetime experience
5/5

We really had such an amazing time in Uganda. Our guide, Hannington was absolutely amazing and friendly and allowed us to see and experience part of the Ugandan lifestyle. We were always curious about the things we saw along our journey, and were always satisfied by the knowledge he had to offer. We did the 4 day Gorilla Trek, which was unbelievable and would recommend to everyone. Such an epic opportunity to experience, and made some friends along the way too. We'll be back :)

Dre   –  
South Africa ZA
Visited: January 2019 Reviewed: Sep 17, 2019

Email Dre  |  35-50 years of age  |  Experience level: 2-5 safaris

Awsomeness.
5/5

All up to standards. We were very happy. All was clear to us. We has no issues. And no problems.

Danilla Coetzee   –  
South Africa ZA
Visited: August 2019 Reviewed: Sep 1, 2019

Email Danilla Coetzee  |  35-50 years of age  |  Experience level: 2-5 safaris

Camping with this company made me feel like I'm part of their family, awesome!
5/5

All was excellent! Really want to revisit and do more tours! Good value for money! Thanks guys!

Siphesihle   –  
South Africa ZA
Visited: August 2019 Reviewed: Aug 25, 2019

Email Siphesihle  |  20-35 years of age  |  Experience level: over 5 safaris

had fun day at Addo national Park. This park was extremely underwhelming with animals and I loved it
5/5

The tour expert was very kind and very helpful. During the tour I was a bit scared but the guy helped me calm down. I love the fact that he's good with working with people and his smile made all the difference.
I sencerely loved every bit of the tour and services we received.

Luvuyo Ndyenga   –  
South Africa ZA
Visited: May 2019 Reviewed: Aug 25, 2019

Email Luvuyo Ndyenga  |  20-35 years of age  |  Experience level: first safari

Excellent!!!
5/5

I was very satisfied with this travel company. This was the best trip so far especially for the wildlife viewing.

The wildlife viewing was sensational. We saw an incredible depth of wildlife. The service was top notch.

Marion Lange   –  
Germany DE
Visited: August 2019 Reviewed: Aug 23, 2019

Email Marion Lange  |  50-65 years of age  |  Experience level: over 5 safaris

I was very welle takten Carey of by the Agent and the wohle Staffel at the lodge-just amazing.
5/5

The agent war very helpfull and well organised. The Lodge was comfortable and the staff very friendly. An amazing guide made an experience once in a lifetime possible.

Average User Rating
5.0/5
Rating Breakdown
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  • 4 star 10
  • 3 star 3
  • 2 star 0
  • 1 star 2
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