Reviews

Average User Rating
4.6/5

Rating Breakdown
  • 5 star 173
  • 4 star 15
  • 3 star 6
  • 2 star 1
  • 1 star 3

Sort By: Date Most Helpful Rating 1-10 of 198 Reviews
Marx   –  
China CN
Visited: June 2024 Reviewed: Jun 14, 2024

Email Marx  |  20-35 years of age  |  Experience level: first safari

This trip was an unforgettable and wonderful experience
5/5

The whole itinerary arranged by Mwanje is very compact and flexible, allowing us to fully explore and experience the magnificent scenery and rich culture of Africa. From the spectacular scene of the wildlife park to the unique customs of the primitive tribe, every detail is impressive. Especially on our safari trip in Massamara National Park, I saw groups of animals moving freely in the natural environment, which made me truly feel the magnificence of nature and the power of life. In addition, the accommodation and catering arrangements are also excellent. Each hotel has a beautiful environment and perfect facilities, so that we have a comfortable rest space after the tour.

John's guide's professional knowledge and enthusiastic service add a lot to this trip. Our guide not only knows the local history, culture and natural landscape well, but also provides meticulous care and assistance throughout the journey. His explanation gives us a deeper understanding of Africa, and his driving skills are also first-class, allowing us to reach various national parks safely and quickly. It also made us feel at ease and happy during the journey.

Generally speaking, this trip to Africa exceeded my expectations, and every moment was full of surprises and emotions. Thanks to the careful planning of Mwanje and john's professional service of Image Travel Limited, we can experience the beauty of Africa in so deeply. I will definitely recommend your services to my relatives and friends, and I look forward to joining your tour again in the future.

Khalid   –  
Kuwait KW
Visited: January 2024 Reviewed: Feb 1, 2024

Email Khalid  |  20-35 years of age  |  Experience level: first safari

Wonderful Safari
5/5

We had an amazing time during the safari. Better than expected.
Jason, our safari guide, is such a great person. He made the trip even better.
Thanks to Mnwaje (image travel limited company) for organizing this wonderful memory.

clint   –  
Australia AU
Visited: September 2014 Reviewed: Jan 23, 2015

20-35 years of age  |  Experience level: first safari

The review below is the personal opinion of clint and not that of SafariBookings.
dodgiest tour operator ever, do not book under any circumstances!!!!!
1/5

We were in a group of 7 so my review is the same as the other you will see posted here. Do not book with this man, he will ruin your African Safari Experience. We booked with Image Travel in March 2014 for a 10 day Masai/Serengeti Safari commencing Sep 2014. Paid for the tour in full prior to arriving. Mwanje, the owner, was great to deal with when booking but it all went horribly wrong on arrival. Our driver wasn't paid and we were stranded on the side of the road for 3 hours on the first day. We missed our afternoon game drive and lunch. We went for the 5 star option so for our group we paid over $30k USD for the whole trip. Our first night of accommodation was paid for but after that the next 9 nights had not been paid. The deposit was paid but the remaining amounts were all outstanding. We ended up having to report the matter to police and found that over $20k of the trip had to be paid for again. Our once in a lifetime trip was turned into an absolute nightmare by Mwanje and Image Travel. Mwanje would not respond to our calls or emails. Take my advice and go with another company.

Sai   –  
United States US
Visited: May 2024 Reviewed: Jun 8, 2024

Email Sai  |  20-35 years of age  |  Experience level: first safari

Excellent
5/5

We had the pleasure of going on a vacation to Kenya at the end of May through ImageTravel, and it was an absolutely amazing experience. The itinerary was well-planned, the accommodations were comfortable, and every aspect of the trip was thoughtfully organized.

A special mention goes to our guide, Jasan. His patience, extensive knowledge, and dedication to ensuring we had the best time made our trip truly unforgettable. He went above and beyond to make sure we saw everything we hoped for and more.

Thank you for an incredible adventure! We highly recommend this travel agency to anyone looking to explore the beauty of Kenya.

Vikram   –  
Oman OM
Visited: February 2024 Reviewed: Apr 6, 2024

Email Vikram  |  35-50 years of age  |  Experience level: first safari

Responsive team available at a reasonable price
4/5

We booked 6 day trip visiting Amboseli NP, Lake Nakuru & Masai Mara via Image Travels ltd. Team was super responsive to every query I had before the trip started.
During the trip, everything was planned by Image travel team. Our guide, Edwin was extremely knowledgeable & friendly, while he also knew when and where to spot the big five. He helped me plan the proposal while also capturing the moment.
Image travels provided us with great hotel & travel options as per our budget and can't praise enough the hospitality we enjoyed at every place we visited. Though i believe for scope of improvement in Food and room service being provided at Mara Serena Safari lodge.
Also , i request team to arrange for better lunch in transit. 

Highly recommend Image travels for the safari experience.

Kara   –  
United States US
Visited: February 2024 Reviewed: Feb 7, 2024

Email Kara  |  50-65 years of age  |  Experience level: first safari

John was a great guide….he was timely, kept us safe, and showed/taught us about many animals!
5/5

We booked online from the USA and were grateful that everything went off without any problems. Tailored to our wishes. Super smooth process. Worth every penny!

Julian   –  
United Kingdom UK
Visited: January 2024 Reviewed: Feb 1, 2024

Email Julian  |  20-35 years of age  |  Experience level: 2-5 safaris

Unforgettable & very special trip!
5/5


We booked the 6-Day Aberdares, Sweetwaters, Lake Nakuru, Masai Mara safari with Image Travel and Mwanje was very helpful and responsive. Even though we received final information in regards to our driver just three days before departure, everything went smoothly throughout the week. Our driver and guide for the week Jasan couldn’t have taken care of us in a better way. The drives between the lodges have been quite far through rural areas, but nothing we did not expect and the journeys felt very safe. No complaints about any of the lodges, great food and every single one with a different character which we really enjoyed. The safaris itself were stunning and Jasan helped us to spot a lot of animals and shared knowledge about them. The mix of national parks could not have been better and we have been able to see the Big 9 and Big 5 across the entire trip.

Mehul Rajgor   –  
India IN
Visited: November 2023 Reviewed: Jan 17, 2024

Email Mehul Rajgor  |  35-50 years of age  |  Experience level: first safari

Exceptional Service and Support from Mwanje at Image Travel Limited
5/5

My experience with Mwanje from Image Travel Limited in Nairobi has been nothing short of outstanding. From the initial communication stages to post-booking follow-ups, Mwanje's professionalism and efficiency have been remarkable.

Mwanje provided us with an excellent driver-cum-guide, Anthony, and a well-equipped 4x4 Land Cruiser Safari vehicle, complete with a wireless set essential for tracking animal sightings in the national park. This thoughtful inclusion significantly enhanced our safari experience.

I was particularly impressed with how Mwanje handled an unforeseen circumstance on my end. Due to a family emergency, I had to cancel my trip just 10 days before the scheduled departure. Mwanje managed this situation with great empathy and efficiency. He not only eased the cancellation process but also swiftly organized a rescheduled trip without any hassle.

Overall, my experience with Mwanje and Image Travel Limited has been exceptional. I highly recommend their services to anyone looking for a seamless and memorable travel experience in Nairobi.

Anja   –  
Kenya KE
Visited: November 2022 Reviewed: Dec 29, 2022

Email Anja  |  35-50 years of age  |  Experience level: over 5 safaris

Excellent support of our trip.
5/5

Image travel replied to every question within few hours by mail and even faster via WhatsApp or phone. The tour was very well organized and everything went very well. I would highly recommend image travel to friends and family.

Pauline Fofana   –  
Ivory Coast CI
Visited: February 2013 Reviewed: Mar 16, 2013

50-65 years of age  |  Experience level: 2-5 safaris

Professional, flexible, customer centered service.
5/5

Kenya offers a diverse wildllife experience, the scenery was fabulous in all 4 locations we visited (Samburu, Mt. Kenya, Lake Nakuru and Masai Mara). The accomodation and the food were very satisfaying, the service everywhere was excellent.
We were particularly lucky to have a fabulous guide and driver (Ben) who made us enjoy our trip beyond our expectations!

Average User Rating
4.6/5
Rating Breakdown
  • 5 star 173
  • 4 star 15
  • 3 star 6
  • 2 star 1
  • 1 star 3
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