Serengeti Smile Team
Serengeti Smile
- Office In:
- Size:
- 50-100 employees (Founded in 2020)
- Member Of:
- Tanzania Tourist Board & AMREY Flying Doctors Insurance
- Tour Types:
- Custom budget & mid-range tours that can start every day
- Destinations:
- Price Range:
- $100 to $500 per person per day (USD, excl. int'l flights)
for a custom tour
Your request will be sent directly to the operator
If preferred, you can contact the operator directly
Reviews
BO
Email Gaby | 20-35 years of age | Experience level: first safari
Proactive and Servicial People!
Dream safari come true in Serengeti! Serengeti Smile provided us with high-quality service and our guide, Champion, was exceptional. His dedication and enthusiasm were contagious, and he ensured we saw all the animals we wanted to see. He went above and beyond to ensure we had the best experience possible. Highly recommended!
CO
Email Ana Laura | 20-35 years of age | Experience level: first safari
“Excellency” is the perfect word to describe this experience
"We've just returned from an exciting safari in Serengeti with Serengeti Smile and can't stop raving about our experience. Our guide, Champion, was fantastic. His passion for wildlife and expert knowledge allowed us to see a wide variety of animals. He went out of his way to show us everything we wanted to see and more. Thanks for an unforgettable experience!"
KR
Email cholong | 20-35 years of age | Experience level: first safari
From the first correspondence, impeccable service for an unforgettable adventure
I went on a 4-night, 5-day customized safari with Serengeti Smile in Tanzania in February 2025, and my communication with them was flawless, fast, and precise.
Even before the trip, Jonyo from Serengeti Smile provided me with all the information I needed. He was extremely kind and always responded quickly, even on weekends and holidays. Thanks to his support, every step leading up to the journey went smoothly.
Before starting our safari, we visited their office, where I was delighted to meet Jonyo in person after communicating with him via WhatsApp.
The itinerary was well-structured and organized, making the entire process seamless. Additionally, the guidelines provided by Serengeti Smile helped us prepare thoroughly for the trip.
Most notably, our guide, Fuse, was simply the best. He had extensive knowledge about African wildlife and ecosystems, and his ability to find fascinating locations and spot a wide variety of animals, including rare species, was truly remarkable. Everything was Hakuna Matata!
At the end of our journey, I wanted to express my gratitude, so I gifted him my sunglasses. I hope he is using them well and will continue to remember us.
For many Koreans, Africa is still an unfamiliar and distant travel destination. For those considering a safari tour, I highly recommend choosing Serengeti Smile. I want to tell everyone: don’t hesitate—just go! This will be the best adventure of your life. Cherishing my unforgettable memories, I wholeheartedly recommend Serengeti Smile!
CN
Email Yiming | 50-65 years of age | Experience level: first safari
Great service with professionalism in spotting and helping us learn about animals
Libe has done a great job with finding animals and keeping us informed of why they were behaving in certain ways. Awesome driving skills. Very attentive to our needs. Found all the animals we wanted to see. Highly recommended!
IN
Email Divya | 35-50 years of age | Experience level: first safari
Well Organized & Extremely Communicative
We just got back from a wonderful trip to Tanzania organized by Serengeti Smile during calving season and would highly recommend that anyone considering a trip to Tanzania reach out to them. Baraka who handled all our communication was diligent and clear. Our driver-guide Zacharia was an exceptional spotter and we were very lucky to see the Big 5 on our first African trip thanks to him.
The guide is great but the operator could have organized better.
The guide is very passionate and well informed about the land and the animals. This was the biggest positive of the tour, as we got to learn a lot about everything we saw. But the vehicle was quite old with no air conditioning and leaking water. Because there was no Ac, we had to leave the windows open, which made everything very dusty and difficult to breathe. Also the first stay leaves much to be desired in terms of safe food and service (the rooms and amenities can be given a pass since we were in the middle of the plains). I also feel like the distances between the two stays could have been coordinated better. Overall, the sights were great, the guide was super, but the logistics and vehicle needs a lot of work.
FR
Email Baohong | 20-35 years of age | Experience level: first safari
Professional, passionate, friendly, and hardworking!
We had an amazing seven days in Tanzania! The Serengetismile team was incredibly professional, from the initial sales process to our guide—everything was perfect! They were always prompt in responding to my messages and used their expertise to organize all aspects of our trip.
I would like to give a special thanks to our guide, Champion. He was exceptionally professional and hardworking. We saw all the animals we hoped to see in Tanzania, especially the Big Five. We encountered herds of lions, elephants, zebras, and wildebeests. Champion's keen eye and expertise allowed him to spot animals from far away and notify us. If given the chance, I would definitely choose him again as my guide for future trips.
Additionally, I want to express my gratitude to Erick, the salesperson I initially contacted. At the very beginning, he carefully planned our itinerary and helped us book both our guide and hotels. Erick was always responsive, even answering messages late at night in local time. On the last day, when we made a last-minute change to our schedule, he promptly rearranged everything for us.
In summary, I highly recommend Serengetismile for their outstanding professionalism. Everyone on the team is incredibly friendly and goes above and beyond to assist you. With them, you can let go of all your worries and simply immerse yourself in the awe and joy of wildlife, as they take care of everything for you.
BE
Email Irem | 20-35 years of age | Experience level: first safari
Road trip of a lifetime
We just came back from our 4 day safari tour. Everything was great and it was an unforgettable experience. Our guide, Justin, was very professional and experienced. He and his assitant Ombeni made us feel safe and comfortable. We were lucky to see the big 5 and observe most of the animals up close. We are very happy that we chose serengeti smile and we recommend it to everyone. Tanzania, the people and animals will always remain in our hearts.
DE
Email Büsra | 20-35 years of age | Experience level: first safari
Reliable, professional, and knowledgeable. Serengeti Smile offers an unforgettable safari experience
We had the pleasure of booking a 4-day safari with Serengeti Smile, which took us through breathtaking locations like Tarangire National Park, the Serengeti, Karatu, and the Ngorongoro Crater. From the very first moment we were picked up at the airport, we knew we were in good hands.
Our main guide, Justin Kimambo, and his assistant, Ombeni Alfred, made the journey an unforgettable experience. Justin is a young but incredibly experienced and professional guide, who impressed us with his calm and composed demeanor and vast knowledge. No matter how long we were on the road or what challenges arose, he always stayed calm and knew exactly where to spot animals in their natural habitat.
His ability to spot wildlife was astounding—he often noticed animals we would have never seen as amateurs. In addition to his professionalism, his sense of humor made the drives even more enjoyable. We always felt safe and the entire safari went smoothly, perfectly according to plan.
A small incident on the last day of our trip showed how committed and reliable the Serengeti Smile team is. Unfortunately, we had a technical issue with our vehicle, which can happen on safaris. Justin did everything he could to fix the problem, and when that wasn’t possible, he quickly arranged for a solution. Another guide took us to the entrance of the national park, from where we were gradually transferred back to our hotel. Although the transfer was time-consuming and a bit tiring, especially since we had long-haul flights the next morning, Justin did everything he could to ensure the transition was as smooth as possible.
We wholeheartedly recommend Serengeti Smile and especially Justin Kimambo. His professionalism, knowledge, and calm attitude made our safari a unique experience. For future trips, perhaps the transfer could be organized a bit more efficiently in unexpected situations. However, overall, the safari was an incredible adventure that we will never forget.
Thank you, Justin, for these wonderful days!
Email Katy | 20-35 years of age | Experience level: 2-5 safaris
Fantastic organisation form Serengeti Smile. 100% recommend!
Thank you to Serengeti Smile for organising a fantastic trip. Special thanks to Benjamini who helped plan what we wanted to do and was so responsive via WhatsApp, we had instant responses making the planning and booking of the trip super easy. The accommodations/ lodges were all welcoming and comfortable with great food. Our guide was local to the Ngorongoro area so was able to offer us insights into the local people as well as the wildlife we saw. And we saw lots of wildlife, some amazing sights we will never forget (wildebeests crossing the river!). Our guide was always respectful of the animals and did not linger too long if there were many other jeeps - something we appreciated. I definitely recommend adding a trip to Zanzibar to relax after Safari (again the accommodation - Villa Kiva - here has been spectacular!). Thank you for an amazing trip Serengeti Smile! Would 100% use SS again and recommend!