Reviews

Sort By: Date Most Helpful Rating 31-40 of 579 Reviews
Sonia   –  
United Kingdom UK
Visited: January 2024 Reviewed: Jan 10, 2024

Email Sonia  |  35-50 years of age  |  Experience level: first safari

Absolutely incredible
5/5

Thank you so much to Serengeti Smile for an incredible tour. An even bigger thank you to our tour guide, Fadhil. He was amazing, super knowledgeable about the area and animals and ensured we got the best views and all with a smile. We saw so many animals. A dream like experience. We specifically chose this package as you get a full day in the Ngorongoro Crater. The accommodation at Marera Lodge and Sero Camp was fabulous and the lunch boxes were epic.

Kacie   –  
United States US
Visited: December 2023 Reviewed: Jan 6, 2024

Email Kacie  |  20-35 years of age  |  Experience level: first safari

Great communication and fun trip
5/5

We did a luxury 12 day trip with Serengeti Smile that included safari and beaches. The communication throughout was amazing and we were able to customize our trip. It was reasonably priced! We HIGHLY recommend doing the hot air balloon tour - it’s worth it.

I encourage folks to look up the hotels being booked to ensure they’re what you expect. Accommodations vary and you should know what to expect. Luxury is defined differently by everyone.

Our safari guide, Goodluck, spent so much time with us looking for animals and we had a blast. He gave us animal info and made sure we saw everything we wanted.

Nungwi beach in Zanzibar is very crowded and not what we expected. If we were to go back we’d go for a quieter area of the island. But we still were able to relax. Do your research to ensure you know which area is best for you.

Overall a great experience with Serengeti Smile.

Stan   –  
Australia AU
Visited: December 2023 Reviewed: Dec 29, 2023

Email Stan  |  65+ years of age  |  Experience level: first safari

Efficient, helpful and accurate
5/5

We had an amazing time with Champion from Serengeti Smile. Thanks to his knowledge and determination we saw the full range of wildlife in the Serengeti. It was a privilege to have been on the trip an I thoroughly recommend Serengeti Smile and our guide Champion.

Ivar Petersen   –  
United Kingdom UK
Visited: December 2023 Reviewed: Dec 20, 2023

Email Ivar Petersen  |  50-65 years of age  |  Experience level: 2-5 safaris

Reliable w/ good communication.
5/5

We booked a 9 days Serengeti safari. Communication from pre-booking until departure was excellent and quick.
Everything happened as arranged and at arranged cost.
This was our second time in Serengeti and our informed specific requirements were well catered for by our guide, John.
Overall, good value for money.

Huw   –  
United Kingdom UK
Visited: December 2023 Reviewed: Dec 13, 2023

Email Huw  |  20-35 years of age  |  Experience level: first safari

Organised tour operator who provided us with an excellent service.
5/5

We had an amazing tour with Champion our guide. Our guide was knowledgable, friendly and fun. We had an excellent time throughout our trip with good accommodation, plenty of food and seeing all the animals!

Emily   –  
United Kingdom UK
Visited: September 2023 Reviewed: Nov 2, 2023

Email Emily  |  20-35 years of age  |  Experience level: first safari

Trip of a life time, thanks to Ayubu & Serengeti Smile!
5/5

We had the most amazing experience, all thanks to Serengeti Smile! The service from start to finish was 5 star. Albert from sales was so patient & answered all of our questions. We changed our dates & times so many times before deciding which trip to do & Albert was great - he wanted us to have the best trip! Once we arrived we didn’t have to think about anything but looking for the animals. Ayubu (best driver & guide ever!) came & picked us up from our hotel & was the most friendly guy you could have hoped for. We chose a 4 day / 3 night Safari & it was amazing. The accommodation, the car, the food - everything was exactly as we had hoped & more. We saw the big 5 by day 2!!! Ayubu was an expert in finding the animals & giving us so many facts - thank you!
Overall, I can’t recommend Serengeti Smile enough !!

Maxime   –  
Netherlands NL
Visited: October 2023 Reviewed: Oct 25, 2023

Email Maxime  |  20-35 years of age  |  Experience level: first safari

Fantastic experience!
5/5

We had an incredible experience with Serengeti Smile. Our guide, Ayubu, went above and beyond to ensure we spotted the big five, making the journey unforgettable. The owner, Albert, was a joy to communicate with. We highly recommend Serengeti Smile as a tour operator for a memorable safari adventure!

Mike   –  
France FR
Visited: October 2023 Reviewed: Oct 24, 2023

50-65 years of age  |  Experience level: 2-5 safaris

Professional, responsive, friendly - great for tourists, but may be not for wildlife experts
5/5

Just returned from a great holiday with our 3 children with 5 days safari, 1 night in Stone Town and 3 days in Villa Kiva.

From the start Serengeti Smile responded extremely quickly and professionally to our questions, and made tour adjustments to meet our needs, plus were competitively priced. The trip proposal was very similar in layout to other companies and really met our needs well. We saw many more animals than expected, and enjoyed getting to know our friendly guide, visiting a Masai village and having great quality time together. Overall a real 5 star holiday experience.

Our guide was very knowledgeable about the large animals, was enthusiastic and able to tell us many great stories. There seemed to be some knowledge gaps though when it came to birds and trees. When in South Africa previously and particularly when we hadn't seen a large mammal for a while our guide would point out maybe a bird, an insect or trees and plants to tell us more about them and keep us... Read more interested. I think this would have been helpful here particularly with the children, but wasn't too critical for us. If you are budding nature experts however, this may feel like a miss.

Julien kroll   –  
United Kingdom UK
Visited: October 2023 Reviewed: Oct 23, 2023

Email Julien kroll  |  35-50 years of age  |  Experience level: first safari

Amazing experience and great guide
5/5

Really loved the safari. Our guide ( Ayoub) was super good, he spotted animals that I struggled to see with my super zoom camera ^^
The car is very confortable. Cleaned every day.
Our experience was magical. We saw lions cheetah leopard zebra giraffes buffalo elephants wildebeest antilope impala, monkeys,,…
Only missing the rhino from the big 5. We saw one in Ngorongoro but from very far. Couldn’t get a descent picture.
We stayed at the Serena hotel and it was the best choice we made. It cost more but it is worth it. Really make the full experience magical.no regret.
I compared many options and Serengeti smile was the best for price and options. You can’t beat them on the Serena Hotel price for sure.

Daeseung Ko   –  
South Korea KR
Visited: September 2023 Reviewed: Oct 8, 2023

Email Daeseung Ko  |  20-35 years of age  |  Experience level: first safari

Good experience
5/5

I took a four-day course consisting of tarangire, serengeti, and Ngorongoro. The program was well organized and the guide was knowledgeable and friendly. Problems always arise, but coping is important. Thank you for the company's efforts to respond to the response despite the early morning

Average User Rating
5.0/5
Rating Breakdown
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