A fraction of our Team.
Big Apes Africa
- Office In:
- Size:
- 1-5 employees (Founded in 2019)
- Member Of:
- USAGA, UTB & UWA
- Tour Types:
- Custom budget & mid-range tours that can start every day
- Destinations:
- Price Range:
- $80 to $1,020 per person per day (USD, excl. int'l flights)
for a custom tour
Your request will be sent directly to the operator
If preferred, you can contact the operator directly
Reviews
BE
Email Linda | 35-50 years of age | Experience level: over 5 safaris
Wonderful guide, terrible office organisation. Don’t book with them.
The good things: Our tour guide, Blair, was wonderful - knowledgeable, communicative and funny. The safari itself was great.
However, the office organisation was problematic. Firstly, we only received the link for the final payment while we were on tour, in a rural area where wifi kept dropping. When we told the office that the wifi meant the payment was proving difficult, they told us we had to pay before the next day or the activities would be cancelled, placing undue pressure on us in a difficult situation. We tried again, and finally the problematic wifi allowed the payment to go through. However, the glitchy wifi meant that payment was taken twice from my card. I communicated this to the office, and while Bella replied to me via whatsapp, Peter (the finance manager) was absolutely silent. No call, no email, no communication whatsoever. The problem was ignored completely. I then raised a process with my card issuer, and informed the office of this. I have also informed them that if my card issuer is unable to help, then I would pursue legal action. It was only at that point that Peter finally replied to my emails, saying he would have a solution by the end of the week. That deadline went by over two weeks ago, and I have heard nothing from him since then.
None of this needed to happen if they had simply said “ah that’s annoying that the WiFi did that - here’s a refund.” It could have taken a matter of minutes to resolve. Instead, they’ve chosen to keep the extra money and process no refund at all. What should I conclude from this?
My advice would be: there are many tour operators available to go on safari with. Don’t choose this one.