Reviews

Average User Rating
4.9/5

Rating Breakdown
  • 5 star 95
  • 4 star 3
  • 3 star 0
  • 2 star 1
  • 1 star 2

Sort By: Date Most Helpful Rating 1-10 of 101 Reviews
Bonhoure   –  
France FR
Visited: April 2024 Reviewed: Apr 10, 2024

Email Bonhoure  |  35-50 years of age  |  Experience level: first safari

very good trip. no problem
5/5

Thanks to the excellent driver Isaac our safari was a complete success. We had a pleasant stay both in the car and at the hotel. We were able to see them all. animals . Truly excellent. Thank you ISAAC

Julia   –  
Sudan SD
Visited: June 2025 Reviewed: Jun 19, 2025

Email Julia

Friendly and thoughtful, providing a quality individualisedexperience
5/5

We had an amazing four days in Samburu National Park
We had a very experienced and intuitive guide who knew the park like the back of his hand and took great care of us, tuning into our needs and interests. We saw a spectacular range of animals and birds and the scenery was stunning.
Communication with the tour operator was smooth, clear and supportive at all times - from start to finish.
The mid range lodge, Simba Lodge, exceeded our expectations. It was super comfortable with very friendly and attentive staff. We had a beautiful room with a balcony overlooking the river. Endless views of elephants - magical. The lodge was very well run in terms of housekeeping and meals and generally made everything look effortless.
It's setting was just lovely.

Brinda   –  
United States US
Visited: November 2024 Reviewed: Dec 3, 2024

Email Brinda  |  35-50 years of age  |  Experience level: 2-5 safaris

Professional & Patient
5/5

We worked with Morris and he was very patient answering all our questions and looking into all our requests. We visited Lake Nakuru and Masai Mara. We stayed at wonderful accommodations and our driver Wilson who was from masai mara was an excellent tour guide. He ensured we saw all the animals we possibly could in addition to being very patient and caring about our family needs. Despite the short trip we felt like we accomplished a lot! Thanks Morris and Wilson!

David   –  
Norway NO
Visited: March 2024 Reviewed: Apr 7, 2024

Email David  |  35-50 years of age  |  Experience level: first safari

Exceptional Safari Tour
5/5

Balu Travel offers an unforgettable safari experience, marked by professionalism and memorable moments. Our driver Jeremy stand out with his extensive knowledge and unwavering commitment to safety, ensuring that every game drive is both enlightening and secure. That's very important while we were travelling with children.
The seamless organization and personalized attention to detail by Balu Travel create a safari adventure that is not just a journey, but a treasure trove of experiences that linger long after you return home. Their dedication to conservation and the local communities adds a layer of meaningfulness to an already spectacular adventure. Good job guys. 👍

Abdala   –  
Denmark DK
Visited: February 2024 Reviewed: Feb 23, 2024

Email Abdala  |  35-50 years of age  |  Experience level: first safari

Amazing
5/5

It was a fantastic trip and the experience of a lifetime. Safari is something everyone should experience at least once in their life. BALU travel was professional. Morris was easy to reach. He always responded to messages and emails very quickly. We had Isak as our driver for 4 days. He was very pleasant and friendly. He told us about the animals and provided an authentic experience. Isak is also very sociable and makes things comfortable for everyone. I would 100% recommend Isak as a driver as well as BALU.

Brady   –  
Australia AU
Visited: December 2023 Reviewed: Jan 2, 2024

Email Brady  |  20-35 years of age  |  Experience level: first safari

Perfect experience
5/5

The safari through Balu was great. Morris was incredibly easy to communicate with. And Solomon was such a great guide with so much knowledge about the area.
I did the budget option and the camp had everything you need for a budget safari lodge!

Polina   –  
Russia RU
Visited: October 2023 Reviewed: Oct 24, 2023

Email Polina  |  35-50 years of age  |  Experience level: first safari

Responsible, frindle, always on contact, do everything u will be comfortable
5/5

The safari was great! I found Balu on TripAdvisor and contact by mail. The manager was very friendly and patient with us, our tour to Kenia was canceled 3 times and Balu moved our safari 3 times forward and was waiting for us. always answered all the questions and made contact. When we finally got to Nairobi, at the 1st day of Safari manager suggest us more convenient place to pick up, it was great! On the way back drive also brought us the same place, it was near the app we leave. Drive was very good, we got to Masai Mara for 4,5 hours with 2 stops, it was very fast and safety. And at the same day we had a drive to Masai Mara, the driver made stops at every single animal we saw, do his maximum to find lions, answered all the questions about Masai living and wild life, it was great experience, on next day we had a full drive to Masai Mara with lunch under the tree in Savana, it was so lovely near u could see animals seat on the ground and eat and at the evening trip to Masai Mara village, it was kind of interesting, but it seems comrecial

Gerardo   –  
Spain ES
Visited: June 2025 Reviewed: Jun 29, 2025

Email Gerardo  |  50-65 years of age  |  Experience level: 2-5 safaris

A completely trustworthy agency, great service, spectacular safari, and incredibly friendly and help
5/5

As always, I compared different agencies, comparing reviews and prices, and finally decided on Balu, and I'm so glad I did. From the start, Mr. Morris (the manager) answered all the questions and gave us all the information I'd asked him. Luckily, we chose the all-terrain vehicle, which is much better than the van. They picked us up at the scheduled time from our hotel in Nairobi (Best Western Plus Meridiam) and took us on two safaris (a short one on the first day and a 10-hour one on the second) that completely exceeded my expectations. Since this is an agency with many vehicles, we traveled in a group of three vehicles, which is an advantage in case one of the vehicles has a problem. Two of the drivers were Masai and very experienced, with extensive knowledge of the routes within the Masai Mara, always eager to show us around and find as many animals as possible. We were able to see a leopard and a cheetah right next to our vehicle, and a family of more than 10 lions eating a buffalo. We stayed at Simba+ Oryx natura camp, which was the most affordable and we loved it.

Ezlin B.   –  
United States US
Visited: May 2025 Reviewed: May 30, 2025

Email Ezlin B.  |  50-65 years of age  |  Experience level: first safari

Great communication, flexible to accommodate our travel plan, super awesome tour guide/driver.
5/5

I reached out to several safari companies and ultimately chose Balu Travel - it was a fantastic decision. Morris, the owner, was extremely responsive and communicated clearly throughout the planning process. I requested several hotel options, and he provided the best fit for my preferences. I also asked for a few minor changes to the itinerary, and he accommodated them without any issue.

Our guide and driver for the entire safari was Kesaine, a member of the Maasai tribe - and he was amazing. He shared so much knowledge about Maasai culture, the local tribes, and the wildlife. Kesaine was not only accommodating but went above and beyond to make our experience special. On our very first day in the Maasai Mara, we saw four of the Big Five!

Kesaine took us to remote spots that I doubt many other guides even know about - his deep familiarity with the land, as a Maasai, truly elevated our experience. For our picnic lunch, he brought us to a beautiful, secluded location that felt incredibly special.

I also highly recommend choosing a Land Cruiser over a minivan. There were several moments where we had to cross large puddles or streams, and I don’t think a minivan would have made it through.

Overall, I highly recommend Balu Travel - and if possible, request Kesaine as your guide. You won’t regret it!

Aicha rebecca   –  
Indonesia ID
Visited: April 2025 Reviewed: May 8, 2025

Email Aicha rebecca  |  20-35 years of age  |  Experience level: first safari

Best value exceptional service
5/5

Honestly for this price range i couldve been sleeping on a tent yet i get the best services, guide who went above and beyond for us to get that lion family footage and best 3d2n stay in a full board resort that are so clean you cant even find one mosquito and one spiderweb in the room even tho its located so close with nature. The best✨🤏🏻🤏🏻🤏🏻

Average User Rating
4.9/5
Rating Breakdown
  • 5 star 95
  • 4 star 3
  • 3 star 0
  • 2 star 1
  • 1 star 2
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