NL
50-65 years of age | Experience level: 2-5 safaris
Worst customer service ever with too many lies.
Four years ago we did make a gamedrive on our own in Moremi N.P. Unfortunately we got stuck and so we decided in 2018 to go again, but now we did book a “professional” gamedrive. Not cheap, but we really wanted to see the park this time.
Unfortunately we did get disappointed again. In a very uncomfortable car and an incompetent guide we did not see what we wanted to see. The guide did not know his way around and lucky enough we had still the map of 2 years ago, otherwise we had to spend the night in the park for he could not find the exit. He was alo unable to find the Black Pool. So sad, because other guides did see some lions there. During the day we saw that nothing did work on the dashboard of the car and that the tires he no profile at all. Because the guide could not find the exit we left the park too late and therfore he drove too fast and if we had not seen a big whole in the road we would have ended up in hosptal. But the emergency stop he had to make because of this, was the end of the car as well. Gladly another car picked us up after a while and did bring us back to Maun.
Of course we did complain and the result was that we should get a refund and than the misery started. Because I am working in travelbusiness I did not go on the internet with this story, to give Bush Baby Call the opportunity to solve this issue in the proper way. He promised to refund us and that was ok with us inspite of our disappointment missing Moremi again. But now after 1,5 years we run out of patience and are really finished with all the lies he told us. A few examples of his OWN MAILS he did send to us:
04-01-2019 You have to check your account in about 7working days i have sent the money this morning
01-06-2019 As for us we will pay your whole amount within this month
16-12-2019 you dont have to make a bad review over $300,00. It will be unfair and you know it.I will send the funds to you.
30-12-2019 I will forward the money when i get back from holidays
02-01-2020 I am going to transfer the money on or before the 30 January 2020
31-01-2020 Can you kindly refresh me with the account details,i seem to have misplaced them,just came back from east africa,i want to forward the refund
04-02-2020 I will definitely send you the proof, i am doing a cheaper transfer method so i will send the proof once it is initiated, please let us finish this transfer,
13-02-2020 Hope this email finds you well, i will make a follow up when i get back to Maun from the safari, i had hoped u have already received it i will also forward the proof.
15-02-2020 I will be back on thursday, i will straight away go to the bank to find out and send proof.
20-02-2020 as far as i am concerned i am not refusing to send you your refund
And many more of these lies. We gave the owner enough time (1,5 years), but now we think the world should now what a lier this person is. Our advice: don’t book here. I think something can go wrong everywhere, but it is so important to solve the issue properly and he failed dramatically.
And many more of these lies. We gave the owner enough time (1,5 year), but now we think the world should know what a lier this person is.
MX
50-65 years of age | Experience level: first safari
Everything we expected and much more
We booked a 10-day tour in Kenya and Tanzania. We started in Masai Mara, went on to Lake Victoria, Serengeti, Ngorogoro, Tarangire and Amboseli. In Kenya our guide was James and he was superb. Always cool under pressure, it a was real pleasure to have had him. In Tanzania, our driver Jeff was very good as well; a fun guy who knew his stuff and knew how to repair the vehicle (as a matter of fact, if there is one thing we didn't like it was the vehicle in Tanzania; it eventually broke down 30 km from the Kenyan border). The Sopa hotels we stayed in in Kenya were nice, and they had some thoughtful details for Christmas and New Year. But for us the highlight were the tented camps in Tanzania; having zebras and gazelles grazing in front of the tent was so exciting. Hearing lions roar in the night was also exciting, but maybe for different reasons. During the 10 days we saw so many animals (but not leopards), and Serengeti was so amazing, looking over the plains and not seeing but wildebeests and zebras. The people from Natural World, from the very beginning, were absolute pros. Booking and payment was very easy and during the tour we were in constant contact if something came up. Many thanks to Duncan for everything! If you are looking for a great experience and peace of mind, this is a definitely a tour operator I would strongly recommend. We will cherish those memories forever. As these COVID-19 times are so very difficult, I wish everyone good health and stay safe!
RU
20-35 years of age | Experience level: 2-5 safaris
Perfect organization! Highly recommend!
Everything was perfect, in time and according to the plan! The guides were very helpful and easy to communicate. Mack was also great. Thank you guys! I will highly recommend you to our friends and everywhere!
CH
An amazing and pleasant experience!
Everything was perfectly planned, the selection of hotels and lodges was great, the food offered was of excellent quality and the places visited were incredible. The staff in TekkoTours were very kind and understanding at all times and willing to show us the best of Kenya. We would definitely recommend this travel agency!
IT
20-35 years of age | Experience level: 2-5 safaris
Lifetime experience
Me and my husband have choose a safari for our honeymoon and we have organize everything ourself. Do it with Natural World Kenya safaris was very easy. From the first contact they were very fast to answer and everything was explain very clear, so the communication with them was super easy. Also during the week of safari our contact manager Maurine was available and present by message.
We have choose the week safari in Amboseli, lake Naivasha, lake Nakuru and Masai Mara at luxury level. Choose the accommodation was very easy because all the purpose were beautiful. After our stay, we can confirm that the level of accommodation was excelent. All lodge and camp have great room, food and services.
In consideration of this we can say that the effort quality price of this type Safari is great. In addiction we can say that the Jeep was great, clean and in optimal condition.
The extra value of this service was our driver and guide Sisto, that have many years of safari experienceand know very well all the place that we visit.
Special mansion for him because we find a very bad weather in Maasai Mara (even it was the dry season) and the Condition of the streets in the park was very very bad. So much mud, very difficult to drive. He never stuck in the mud and help many other Jeep stuck. He was a excellent driver.
Also he was always very helpful, kind and on time during game drives and all the moves from one park to the other.
We very recommend this company under any point of view.
We never forget this wonderful experience! Thank you Natural World Kenya, Maurine and Sisto!
Absolutely fantastic
They went over and above for us even picking us up and dropping us off at home which was very helpful to us as pensioners.The drivers were very good and the driver from Wild Wings was absolutely fantastic
His knowledge and patience was remakable and he clearly loved his work and the animals.
I would love to go again. He knew where to find the animals and we were lucky to see the big 7 in 48 hours.
SE
50-65 years of age | Experience level: over 5 safaris
Awesome photo safari in Uganda!
Went to Uganda to do a 8 days photo safari targeting primates. The tour exceeded all expectations! Terrain Safaris have planned everything, to the last detail, perfect. They had managed to get me the best local guides in all the places we visited and they always explained to the local guides that I was a photographer so they knew I needed more time or different angles to get the shot I wanted.
Transport, food and accommodation was very good. Not only will I recommend Terrain Safaris I would say that they are the best option for your Uganda tour.
BR
35-50 years of age | Experience level: first safari
Should stay more but corona virus did not allow...
The ideal time to spend in the park is four days. We just had three days...
FR
20-35 years of age | Experience level: 2-5 safaris
Simply amazing
I arrived in Africa at a difficult moment (beginning of the corona virus pandemic) but Lucky has been here for me and helped me to have a beautiful experience in Botswana. Thanks to him I went to the north and was able to visit the delta and some parks! It has been a wonderful experience and he made sure to help me respect my budget and see everything I wanted to see. Unfortunately I didn’t had enough time to spend but I know I will come back and go on other tours with lucky and his team because it’s the only way to get a truly authentic experience with locals and respecting the environnement. Thanks!!!
SE
20-35 years of age | Experience level: first safari
Safari - Totally amazing. The best experience in my life so far.
I went on a 5 days safari tour with “Dodo group” and with one word it was just amazing! We had one guide and one chef with us at the tour. It felt so safe and the guide became our friend and made his best to make a unforgettable safari for us. We saw the whole Big 5 and he told us a lot of interesting facts and funny stories. The chef made amazing local food and helped us with everything we needed. Everything was so organized and they really cared about the safety and was listening at our wishes for the safari tour. The best thing I’ve ever done. I can absolutely recommend Dodo group!