US
50-65 years of age | Experience level: first safari
Philip was marvelous
I have a wonderful experience with this tour company. All the major expenses (food, lodging) was covered. The guide Philip gave his all efforts to please me.
NP
20-35 years of age | Experience level: 2-5 safaris
Chambusa - Our guide made it a memorable trip for all of us.
The experience of a safari is truly unparalleled, and our guide, Chambusa, provided an exceptional journey through the wild. Spotting such a variety of wildlife, from the regal lions and elusive leopards to the swift cheetah, is a testament to his expertise. The sight of hundreds of elephants and giraffes, along with thousands of zebras, painted a vivid picture of the rich biodiversity and their habitats. Overall it was fantastic.
35-50 years of age | Experience level: first safari
Great value for money and extremely helpful
Organising the tour through Crater was super easy. Emanuel was very communicative and easy to deal with before we arrived.
They arranged pick up from the airport and a hotel on either side of the tour, which took all the hassle out of travel.
We did the 3 day tour which included Ngorongoro crater, manyara lake and tanrangire national park. What an experience. Our driver knew where to go to get the best views of the animals, plus we had a bit of luck on our side.
The hotel we stayed at during the tour was amazing, really luxurious. A special treat overlooking the lake.
My kids and I had the best experience, once in a lifetime. Crater were brilliant value for money, starting out as an organisation and tried hard to ensure we enjoyed every minute. Relaxed and easy going too, which was a bonus.
NL
20-35 years of age | Experience level: 2-5 safaris
Very stressful safari experience; we felt scammed!
We booked a 5-day midrange safari tour. We had a horrible experience with Benson. The night before the start of the tour we received a message of Benson if we could pay 55 dollars extra for the hotel because it had become more expensive. Of course, we would not pay extra as this was not stated in the quote, but Benson was persistent and kept messaging us for an hour straight. Then the next thing came up; the visit to the Masai village. The quote stated that this was included, but Benson called our driver that this was not the case. We sent a screenshot of the quote to Benson, but he did not agree with this. Benson kept calling us and the driver and even screamed a couple of times. This is insane! He told us that he already fixed the problem with the extra charge of the hotel, so now we had to fix this. This was very unreasonable because he caused these problems, not us! Of course, we did not pay for this as it was included. Now the third problem occurred. Before the safari, we agreed to pay extra to get another hotel; instead of the Citymax hotel we wanted to stay at the Waterbuck hotel. This was confirmed multiple times by e-mail and WhatsApp. The extra charge was paid on the first day of the safari. Our driver told us he would take us to the Citymax hotel, but we explained and showed him we paid extra to go to the Waterbuck hotel. The driver understood it, and called Benson. Benson said it was not true; we did not pay extra and we did not agree to go to the Waterbuck hotel. We discussed it for 3 hours!! We showed him multiple times the emails and WhatsApp, but he did not want to help. Finally, he wanted to pay back the dollars we paid extra, but he wanted to reimburse us in shillings which which didn't equal the amount we paid. Another hour of discussing went by and he finally paid us back. It was a very stressful experience for us. Something you do not want during your holiday. Benson did everything he could to screw us over. Fortunately, we had proof of everything, but this was the worst experience ever. I would not recommend booking with this agency!!
65+ years of age | Experience level: 2-5 safaris
A highlight of our travel experiences
We did a 14 day Safari of Kenya & Tanzania. The itinerary provided by Noah took in all the major parks. His communication was excellent throughout. Our guides / drivers, Dennis and Hamza, were experienced, knowledgeable and constantly attempted to provide a wonderful experience and animal sightings for us. Both guides were outstanding and lots of fun to be with. A highlight was seeing the Wildebeest cross the Mara River.
I highly recommend Wildebeest Safaris. Thank you Noah, Dennis & Hamza!!
35-50 years of age | Experience level: first safari
Wonderful Safari and Private Coffee Tour in Kenya
I recently did a 3 day/2 night safari to Amboseli National Park from Nairobi with Super Eagles. From the start, the communication with Chanson was thorough and very prompt. The safari itself was fantastic - our driver, Evans, ensured a smooth and comfortable drive and made sure to stop whenever we spotted something interesting. We saw so many animals, including a group of lions hunting a wildebeest. The accommodation was basic but very comfortable, with good breakfast and dinner. I would definitely recommend this safari. I also asked Super Eagles to provide a quote for a coffee farm tour on the day that I checked out of my hotel, as they couldn't hold my bags for me and my flight was late in the evening. The driver, Moses, was there exactly on time and provided a lot of information on the way to the farm. I then got to spend a few hours at Fairview Coffee Estate on a really informative tour, and bought some delicious fresh Kenyan coffee. Moses then took me to a restaurant for lunch in the city, but unfortunately it was closed due to demonstrations that day. He promptly took me to the airport to ensure I would be able to find somewhere to have lunch and helped me to get my bags to the cafe. The company truly showed that they care about their clients. Thanks for a wonderful time in Kenya!
IT
11/10 tour and service
Best experience ever.
From day 1 Gorilla Tours 10/10. Anette is super responsive and helped us with every question. The lodges are extremely beautiful , the car brand new and well equipped and the itinerary well structured.
But the real additional value was our guide Grace. She told us so much about herself and Uganda and always went above and beyond to make us have a great experience. She is so solar and funny, took us to local restaurants and even got us the best rangers in the national parks so we always had amazing experiences with the animals. Grace is a truly beautiful person.
Will recommend this agency and definitely come back myself.
IT
Take a different tour operator.
I would not recommend Focus in Africa and neither the tour we did.
We did the budget safari and as one can immagine, the accomodation was budget (mostly tents), the food was basic, and the car was not of high quality (the door kept on opening and our cook had to hold it the whole drive). Sometimes our lunch boxes had no cutlery. But this is okay. The sleeping bags were of low quality and outdated for which reason sleeping in the Ngorongoro crater camp was extremely cold. The agency only seemed in the mood to answer when they needed something but completely ignored us when we had requests.
But what we found really not nice was our guide Brisont. He really did not put any effort in making this more that a basic experience for my fellow 5 travellers and I. He did not tell us anything about Tanzania or himself and left us always as soon as we arrived at the camps. In the national parks he did not search for animals or explain anything to us but just drove from A to B. Also we were always the first ones to arrive at the camps in the afternoon and the last ones to leave in the morning. But what we found was most annoying is that we had less time than we should have had in Serengeti Np. Briston himself explained that the permit was 12 hours long- but we entered at 15:00pm and left it at 12:30pm the next day, only to arrive way to early at our next destination again, where he left us as soon as he had dropped us.
Do yourself the favour and spend more money on a tour agency that knows what professionalism means.
FR
50-65 years of age | Experience level: over 5 safaris
Very professional and knowledgeable about his subject
The tour was organized by Abou Safaris, the quote was sent very quickly and we only had to worry about our plane tickets! Abou is always punctual, knows the reserves he has been exploring for over two decades, he speaks excellent French which is practical and has a very good sense of humor! In short, it was an idyllic stay, we were able to admire the wildlife and take beautiful photos because he also knows how to position himself for the photographers (he practices himself). The vehicles are suitable and comfortable (plus he drives very well)
In short, I warmly and happily recommend...
(automatic translation from French)
CH
20-35 years of age | Experience level: first safari
Great service and nice experience
Steve from Ramja is very nice and patient. He helped checking a few accommodation options till we confirmed the one I preferred. The driver, Edson, was also nice and well experienced. He listened to our needs and we spent a good time in this safari tour.
Steve also speaks fluent Chinese if anyone needs to communicate in mandarine Chinese.