SG
35-50 years of age | Experience level: 2-5 safaris
Unprofessional, deceitful and greedy Kenyan operator
- We booked a 7 day Masai Mara, Lake Naruku, Lake Naivasha, Amboseli safari with Wildbound Safari from 3-9 August through their consultant, Electine.
- Wildbound Safari is a terrible operator who outsources to other operators, in our case - Jocky tours and does not bother to follow up on the itinerary. Thankfully our guide Joseph from Jocky tours was great.
- There have been multiple hiccups with them right from the start. First, we booked a mid-range safari experience with all Sopa lodges accommodation and paid the 50% deposit weeks in advance. Weeks later, on the actual day of our flight to Africa were we suddenly informed that all our Sopa lodges are full and our accommodation have been downgraded.
- Fine, we accepted that but then again they downgraded us to a tent/ campsite on the last day instead of the hotel that we had paid for. There was no refund of the amount we paid.
- Wildbound Safari also misrepresented and gave us a deceitful proposal with 2 game drives (1 in Lake Naruku and 1 in Amboseli) omitted as we were merged with another tour group who paid US$1,000 less per person than us.
- They then failed to refund us the entry fees for those 2 game drives that we missed which amounted to US$240.
- Wildbound Safari is super unprofessional as when they picked us up at Nairobi airport, Electine gave us the wrong bank account info for us to complete the rest of our payment here despite us checking multiple times with them.
- After our funds were transferred with proof of payment that the funds have left our bank account, they insisted on us paying a double amount to them again through no fault of ours.
- They called our guide Joseph everyday to bug us and we never got a good night of rest, and we were constantly bugged throughout the long car rides.
- Speaking of which, our itinerary guaranteed no more than 6 passengers in a group per land cruiser but they squeezed in 8 people and it was so uncomfortable!
- Their director Duncan did not take any responsibility and instead disrupted our schedule by insisting that our entire group stop by Nairobi to pay them and even go to the bank which is known for ridiculously long queues.
- Duncan also threatened us and said that our accomodation for the rest of the trip isn't booked if we don't pay them again.
- Duncan then also threatened us with police at the airport.
- Basically this has been a shit show for what was my birthday trip and I would never ever deal with them again.
- Deal with them at your own peril. This trip is an absolute disaster!
US
Very knowledgeable!
Friendly, knowledgeable, with comfortable travel accommodations! 1/2 Day Lion Park tour was amazing—got to see many animals in one place!
US
35-50 years of age | Experience level: first safari
Professional and very friendly
Sello was our tour guide to and from the hotel. He was a fantastic person and very knowledgeable of our experience. Our safari guide Princess was incredible as well. This was a great safari experience, well staffed and everyone did a wonderful job. We saw so many different animals and the price was very affordable! Highly recommend!
NL
50-65 years of age | Experience level: first safari
Excellent
Saw Big 5 and many other anmials in amazing wildlife parks. Enjoyed the warm and relaxed Tanzanian culture. After the safari we visited Mafia Island where we swam with whale sharks and tropical fish. Our guides Kindu and Godlisten of Colours Africa were very pleasant company, knowlegeable and have organized everything in detail. This made this trip an unforgettable experience that I highly recommend.
BE
35-50 years of age | Experience level: first safari
Great trip
We had the best 4 days group safari with Kanje in Tarangire, Serengeti and Ngorongoro parks. Innocent was very nice and really professional organising everything for us, and our driver/guide, Evance, was sensational. We had a great time, saw every animal, got close and personal to them and learnt so much thanks to his great driving and guiding skills. He also kept us safe and well informed about what was happening at all times. Our cook, Willie was also excellent and went above and beyond to cook us delicious and super generous meals. We were super impressed with the food. Also, our safari car was new and very comfortable and the camps were clean, comfortable and provided a great camping adventure in the wild. I highly recommend Kanje to anyone looking to do a Safari in Tanzania. Thanks Kanje team for an unforgettable experience :)
35-50 years of age | Experience level: 2-5 safaris
Professional Kilimanjaro team
This company executed a logistically complex trip for 25 of us to climb Kilimanjaro. All of us made it to the summit which is something for starters. I always felt safe, there was absolutely no short cuts taken, and the guides were really knowledgeable and altogether amazing. You could tell they really love their job - you couldn’t have provided such a service otherwise. Sam was responsive on the first day to some minor complaints others had about the hotel (really wasn’t the tour operators fault but he came on site and sorted it all out with the hotel personally). And apart from that the whole trip was smooth sailing.
PL
50-65 years of age | Experience level: first safari
Excellent guides and excellent organisation
Me and my friend were taken in a van (British landrover) on a Safari tour to the Selous Park (now Nyerere National Park). Our driver's name was Ali and the guide's name was Hamza. They formed a very good team. They did everything possible to show us all species of animals living in the park. We could see impala, tembo, simba, mamba and all other majestic animals. Hamza's favourite creature was twiga. We saw a lot of them on our tour. I would like to express my thanks to Ali and Hamza. They are definately the best!!! We both feel very obliged to Hola Africa for delivering us the great guides! They are very experienced and know how to find the best places!!!
US
Experience level: 2-5 safaris
Excellent!
The tour was excellent, the office staff were very efficient and responsive. The tour guides were very informative and friendly.
DE
20-35 years of age | Experience level: first safari
Fantastic Safari Adventure
We had an incredible safari experience, the company well-deserved five stars! Although we sadly didn't spot a leopard, we saw all the other key animals, most of them up close. Our sightings included elephants, giraffes, antelopes, wildebeests, cheetahs, lions, gazelles, tsessebes, monkeys, hippos, crocodiles, hyenas, zebras, warthogs and many more.
The company was available on WhatsApp at all times and answered all of our questions very quickly. There was plenty of food each day, and the lodges were well-chosen.
Special thanks to our guide, Ali, who became a friend over the six days. He showed us everything, patiently explained details, and even arranged a visit to a Maasai village. We danced with the Maasai and learned about their customs.
During the six days, we explored Tarangire National Park, the Northern and Central Serengeti, and visited the Ngorongoro Crater. Each park has its unique charm and is worth visiting. Every day was different, and even on the last day, we discovered new animal species.
Thank you for turning a dream into fantastic memories!
US
35-50 years of age | Experience level: 2-5 safaris
Responsive and friendly
Communication with Phinorah was great, she is very responsive and friendly. My parents, sister, husband and 3 children (2, 4 and 6) spent 10 days in Kenya. We enjoyed each excursion, with the hot air balloon ride being our favorite. Drivers were knowledgeable and adaptable to e sure we enjoyed our trip. Accommodations and food exceeded my expectations.