DE
Excellent
Perfect Guide Rama; good organisation;
Excellent service; Rama is the best driver in Tanzania
US
50-65 years of age | Experience level: first safari
Smart
Very smart, reliable, friendly guide. The communication was very clear & professional. The tour was fun again with a great guide. A beautiful place especially if you like shopping.
US
65+ years of age | Experience level: first safari
The experience was very efficient and imformative.
Our experience working with Jessica went very well. We had been referred to her by some friends who had used her the previous year and were also happy with their Safari. The only thing we were a little disappointed in was our two hard tented camps in Tanzania. The staff were wonderful and very accommodating, the food and condition of the properties were not quite what we had hoped for. We would upgrade to nicer facilities on our next trip. Both of our guides, Frank and Bosco, were first class in service, knowledge and personality.
65+ years of age | Experience level: over 5 safaris
Serengeti
Outstanding!
Very good knowledge of animals and specifically feelings!
Very helpful and considerate.
Communication very good. Helpful and always on time.
Share all information, inform us regarding all arrangements.
Very good driver on Tanzanian roads.
Thank you Stephano I hope to see you again.
As a single person traveling you looked after me very well.
(automatic translation from Afrikaans)
HK
50-65 years of age | Experience level: first safari
Nzuri sana - Very Nice!
We have chosen SoA because of Karen's swift responses and patient to our questions. She's not just selling, but providing service. All along she responded quickly, when negotiating the plan, budget, then queries on visa after the down payment, further questions after full payment, so on. We never felt any impatient from her. In fact, all its staffs, Joyce, Reuben, Johnson, and Alex are so nice and professional. We would like to give our applause to Alex. He's so experienced and guided us to see everything we are looking for, such as the big 5 (though rhino is miles away 😅) and river crossings. Especially, he's so confident where the wildebeest will cross the river and we can have one of the best positions to see it. Fantastic!
What to complain? Our car was broken down when Alex tried to drive us to a group of lions. So we need to lunch in the car and watch the lions sleeping a hundred meters away😕. Again thanks Alex who quickly arranged us be taken to the rest site by another car, and then back to our camp. We saw close bonding and collaboration amongst the guides 👍
One suggestion I think can make tourists like us feel more comfortable - take along foldable table and chairs so that picnic will be more enjoyable 🥰
35-50 years of age | Experience level: first safari
Professional, informative and extremely patient.
Thoroughly enjoyed the experience of seeing the animals we grew up looking at in books and zoos in their natural environment. Our tour guide Benji was very patient, informative and helpful.
US
20-35 years of age | Experience level: first safari
Memorable experience, wonderful guides!
Glory and Eric were wonderful guides on our 5 day tour through Ngorongoro, Tarangire, Lake Manyara, and the Serengeti. They are both kind, knowledgeable guides who prioritized our wellbeing and worked hard to ensure we had a great experience. The company was quick to respond and helped us to personalize our itinerary. John even jumped on a call to help talk us through the personalization options. Overall, we were satisfied with the excellent service of Sercer, and we will continue to keep in touch with dear Glory and Eric who were fantastic hosts.
We unfortunately had a few issues. None of these issues got in the way of us having a wonderful experience with a great tour operator, but they are worth mentioning... First, we had vehicle issues which unfortunately cut into how much time we were able to spend exploring the Serengeti. The roads are quite rough so we understood that the vehicle difficulties were hard to avoid. Second, our itinerary changed slightly from what we had agreed upon in advance when we paid for the tour. We were set to stay in a luxury tented area within Ngorongoro, but when that was unavailable, we ended up staying at a lodge that was over an hour away and was not in the nature preserve we had planned for. While the resort was lovely, this was disappointing as it added to driving after a long day and we did not get an updated itinerary was not what we had anticipated. Finally, John organized transportation for us at the end of our tour to return to Dar es Salaam, which was very helpful. However, the driver showed up an hour late, which was disappointing as we woke up early to be ready for the driver.
But overall, these issues were relatively small compared to the wonderful memories we made on the trip. Thank you to the Sercer team for curating an unforgettable experience for us!
50-65 years of age | Experience level: first safari
Fabulous professional company
Our family have been so fortunate to have a holiday of a lifetime, which was very well planned by Vanessa at the ‘Spirit of Kenya’. Every detail from when we were collected at the airport onwards was faultless. Moses, our airport transfer driver, put us at our ease and happily waited for our late plane arrival. Our jeep safaris visiting four national parks were breathtaking, enabled by our knowledgeable guide Erastus. As a passionate photographer, ‘Ras’ , positioned the jeep to allow fabulous views of the wild animals, predicting their behaviour and giving us unparalleled opportunities. We cannot thank him enough for making this an exceptional holiday of a lifetime.
IT
50-65 years of age | Experience level: first safari
everything was perfect
I and my friends had booked a 3-day tour in the desert of Namibia, starting from Windohek. The guide arrived on time, was very professional and helpful, and gave us a lot of very interesting information about the places, game and plants we were passing by. The accomodation was in line with what we expected, even more comfortable, in a nice lodge near Soussvlei. We were provided all the time with water and everything we needed, the tour was exactly ad displayed in the brochure, good value for the money we had paid. Communication before the tour was very quick, exaustive and during the tour our local guide gave us all the information we needed, I would sincerely recommend it to other travelers
20-35 years of age | Experience level: first safari
Very reliable and provided an all round great experience!
Overall the Safari was great, I saw loads of animals and all of the big five other than a leopard. Dosasha organised the trip really well with several different locations and hotels which all went smoothly. The entire time I had contact with the company through Grace who was amazing and would reply to all my queries within a few minutes. All my drivers were friendly and knowledgeable. Food was pretty good and was almost always buffet style so I was well fed throughout.
Worth mentioning - anyone planning on doing a longer safari like me be prepared for a lot of driving!