NL
35-50 years of age | Experience level: over 5 safaris
Terrible company, old cars with zero mainenance
I want to share our experience with Kofi Travel with you. We rented a Toyota Camper Cruiser for 16 days. Everything went perfectly until we accepted the car at the airport. When booking, I clearly asked if the A/C worked. "Yes, this one works perfect," it was said. I found out 10 minutes after picking up the car that the front windshield wiper wasn't working. I created this in the group app and reported it immediately. The answer was promptly given. However, we didn't have time to wait and started driving towards Amboseli. This ride was a horror. The car bounced enormously. The tires were at more than 4.5 bar. This is more than twice as high. This causes the car to move in a dangerous manner. While braking at +/- 60 km/h, the car pulled enormously to the right. The front brake calipers did not work properly; it was very dangerous. The A/C did not work at all, even though they said it would. To be fair, they made proposals to solve the problems. However, these problems were already present when we received the car. This means to me that the car receives no maintenance at all before they give it to customers.
We soon found out that the Camper Cruiser consumed a lot of fuel—1 liter of petrol for 3 km driving. Extremely high consumption if you visit remote places. There was a jerry can in the back of the car, which is nice, but a loose jerry can full of fuel in the car does not seem safe to me. Another negligence from a rental company that continuously says they consider safety the most important thing for their customers. I found a garage near Amboseli and had the windshield wiper motor repaired. They checked the A/C, but the compressor was broken, so it could not be repaired quickly. I had to pay 20,000 Ksh total. I passed all this on via WhatsApp. "This will all be refunded," they said. So far, all friendly and helpful.
After Amboseli, we had a stopover near Nairobi. I was notified that there was another car for us. We were super happy. The car was delivered to the agreed location on time. I had asked if they wanted to bring the second car with a full tank because we already had the Camper Cruiser filled up with petrol. This had not happened; they siphoned the fuel with a hose. Problem solved, we thought. With the second car, we drove towards Shomphole, a remote area where we had booked two accommodations. This was on an asphalt road. During a stop, I discovered that we had a fuel leak at the tank. They had tried to close it with pieces of rubber from slippers. I reported this and received the response that we had punctured the tank by driving over a rock. They started to lie, and I don't like that. We had power problems on the way to Laikipia. I looked at the air filter; it was full of holes, and we got dust on the airflow meter. The throttle cable was loose and had been tightened amateurishly.
Overtaking trucks was dramatic and dangerous without power. The 4x4 lever was broken off in the car, making shifting difficult. I reported all this. A proposal was made by the management to return the car to Nairobi and get the remaining money back. I wasn't friendly anymore. I did not agree with this proposal. Returning the car to Nairobi would take me two days. We had booked a camp in Laikipia to see the black panther. This costs $2,000 per night for two people. Do you really think I'll just come to Nairobi to return the car? I was later told that I was out to get money from them and that I had lied about the 20,000 Ksh. After a conversation with the owner, we agreed that we would receive a 5-day refund. He suggested 3; I wanted 5. This was verbally agreed upon; he did not give this either and said I was lying. We booked Shomphole Wildersniss, Lentorre Lodge, and Laikipia Wildersniss in Kenya for $18,000. If it was a matter of money, I wouldn't have booked these expensive accommodations. So folks, I could go on and on. Be careful when renting a car from this company.
They are friendly, which is nice. But the cars are terrible, dangerous, without any maintenance, and extremely old. On another review page, the owner responded that we chose the budget car and they suggested the Land Cruiser 78, which was the best option. This never ever happened; he was lying again. And then, this means they offer low-budget cars that are terribly unsafe and with zero maintenance. Think carefully before doing business with these guys.
US
35-50 years of age | Experience level: first safari
Friendly
We had a great time and saw many animals! Our tour guide helped us see zebras, giraffes, rhinos, hippos, ostriches, jackals, cheetahs, lions, leopards, and elephants.
DE
20-35 years of age | Experience level: first safari
A dream came true!
After comparing various different tour-operators we decided for Ndutu Green Explorers. A big part of that was the very good Communication with Tom, who helped us to plan every little detail of our safari! Tom was always kind, answered very quickly and it was never a problem to change or adjust something! Every single accomondation Tom booked for us was awesome. Always kind people, very good food and clean rooms!
Furthermore, our guide Ombeni did an excellence job! He provided so much knowledge about every national park and animal! You could really tell that he cares about the animals. There he never speeded towards animals (unlike other guides) and always gave them the freedom to decide how close they want to get…. which in the end brougth us some very close and special encounters! This really was the Safari of our dreams! Thank you so much Tom and Ombeni!
CN
20-35 years of age | Experience level: first safari
Experienced and talktive
We saw lots of the animals on our tour. You could have really close encounters but also some can only be spot in distance (like the rhino). Overall, pretty good. Try to communicate proactively with your guide to get the what you want.
CN
20-35 years of age | Experience level: first safari
Experienced. Knowledgeable.
It is middle-class Safari company. I will say it is not as good as luxury one but it satisfy my need. I see plenty animals and lots of lions(every day). I alao see big five.
KR
20-35 years of age | Experience level: first safari
Helpful, prompt, friendly
The tour operating company is very prompt to reply to any questions or inquiries which was very helpful since we did our booking all the way from South Korea.
Moreover, we were very happy with our tour guide who added so much delight to our trip with his very positive attitude, super friendliness and well mannered attitude.
The car itself was a bit problematic at times with engine going off and a bit of rain leak in the car but we understood this as a part of Safari experience.
Overall, the trip was definitely an unforgettable experience for us and we would most likely recommend Mustafa to be your tour guide if you are looking for a happy friend to lead and accompany you thru the adventures 😊
KR
20-35 years of age | Experience level: first safari
Great experience!
Zebras and buffalos everywhere! Cheetahs and leopards are graceful, and giraffes are amazing. Our guide, Mustafa, was friendly and an expert on the Serengeti, and we were like family throughout the week.
The zebra camp in the northern Serengeti was a cold and disappointing place, but the rest of the accommodation was very satisfactory.
CN
20-35 years of age | Experience level: first safari
BE
50-65 years of age | Experience level: first safari
Top safari tour...
Was my first introduction to the world of safari. I had absolutely no idea what to expect.
But this safari exceeded my wildest dreams.:-))
Nairobi, Amboseli, Lake Naivasha, Lake Nakuru, Masai Mara, Nairobi
top organization, top overnights stays, top guide/driver ( Jeremy ), flexible etc...
A more than satisfied customer, highly recommend Unscripted Safaris.....
CN
20-35 years of age | Experience level: 2-5 safaris
will do that again
Alex and his colleagues like Peter, Philipe, James, Andrew are very professional, helpful and kind. The program has been perfectly done as planned through effective coordination, even if there are some very small cracks, which are totally understandable, they were resolved in a time manner. I will strongly recommend Lenchada to friends.