20-35 years of age | Experience level: first safari
Poorly organised, vehicle not as advertised, terrible communication
I did a three-day safari organised through MJ. It was a really disappointing experience in terms of the organisation, and not matching what I actually paid for. I contacted the company afterwards and was impressed by Jackson's swift explanation, apology and offer to partially refund the cost - but after successive emails and excuses from them went quiet, and never actually did refund me, which is a really poor way to run a business.
I am aware joining safaris are liable to be a little slow and chaotic, and I was patient about this - even when I nearly ended up being taken to a different country! But not being provided with the agreed kind of vehicle on the final day made me feel like I needed to officially complain.
On the first day, on arriving in Arusha, I was put on a bus that was going to Kenya - and only realized it wasn't the right vehicle when I was asked for a passport! No-one from the shuttle bus transport company knew anything about a safari. This was alarming, as a solo female traveler suddenly in a different city, not knowing where to go.
After being driven around for a while by a taxi driver who had no clue what was happening, I had to use my international data roaming to get online to find MJ Safaris number, which cost me a further $10. No phone number was provided when booking. I was then taken to the correct hotel to join a safari group, but it was not a great start!
On the second day, I was told to get up for breakfast at 6am. After waiting three and a half hours, we finally left at 9.30am. This was frustrating.
On the third day, again there was a delay at the campsite, as my driver struggled with a card payment. At the entrance to Lake Manyara, we again waited for a further hour - something to do with the card, or it being a Sunday? It wasn't clear. Again, this delay was frustrating.
Worse, however, was that the car I was in was not a Land Crusier 4x4. It was just a taxi. This meant the windows were blacked out, which was not good for viewing animals. There was a sunroof, but of course it was open to the sky. The sun was very fierce, and I had to avoid it to prevent getting sunburnt, which also made things difficult. They did not have any binoculars, which made viewing animals more difficult. You couldn't stand up when the vehicle was moving, as the sunroof was not padded. I also had safety concerns given there were animals such as baboons who might have jumped in! Finally, the vehicle was clearly unsuited for some of the roads/rivers it had to travel on; it was a very bumpy ride, and the driver was evidently nervous about driving through water.
The driver did a really good job, all things considered, but the booking specifically stated it would be a different vehicle.
I was very disappointed by the disorganization of the trip, but especially the fact that it deviated on the last day from the vehicle as advertised and paid for.
MJ Safaris explained when I complained afterwards that all this was because a group had cancelled at the last minute, and so I had been subcontracted out. I appreciate mistakes can happen, and appreciated their response, which offered to refund the cost of the final day. But it was doubly frustrating to be offered compensation and then just to have follow up emails completely ignored.
20-35 years of age | Experience level: first safari
Awful! Honeymoon ruined when it started in africa took payment but did not provide any services
Like many other people who have reviewed, my wife and I had a terrible experience. We booked our trip and paid our deposit to spent the second half of our honeymoon on Safari with them.
Despite the money paid no services were provided and no refund offered. I'm now astonished to find out they are still trading!!
For anyone thinking of booking with ISIA, I suggest you avoid at all costs. Even after reviews appeared online stating they weren't fulfilling the services paid for, ISIA requested a further payment from us - extremely distrustful.
BE
50-65 years of age | Experience level: over 5 safaris
Riped off. Received a price and paid it. When the tour started we had to pay 2000ZAR more or no tour
The safari tour was good. We paid the tour in December after they gave us a price.They were 1 hour too late for the pickup.
Once in Kruger Mr. Bols called and said we had to pay 2000 ZAR more, or they couldn't do the tour. We were there with 5 adults and 5 children. We could do nothing else and we paid 1500 ZAR more.
This is not honest I have still the emails with the prices they gave. They are dishonest people and don't give them customers.
Ripped off!!! Even Mr. Bols is from Belguim and we to he is not honest. We met a lot of other people in South Africa.
Even if I send emails he didn't respond to them.
DE
20-35 years of age | Experience level: first safari
800$ gone.
In January 2017 I paid 800$ for a Safari, I didn't even go to.
David guaranteed me, personally/on the phone and via Email, that I would receive my refund 100% via Paypal.
Still haven't seen my money.
Parents d $800 for 8 tickets cost of which Are $33 each
Do not use this agent. Please google all bad reviews. He over charged us for tickets and three weeks later had still not purchased them. We told him we needed copies of tickets when we flew into Dar to price we had an exit. He said his Pay pal account was in dr so had no money and was trying the get it from other sources. Totally unprofessional.
US
Never witnessed such terrible harassment of animals
Just returned from a trip to Tanzania in the Serengeti. Repeatedly witnessed Leopard Tours harass animals. I don't know how a company like this can stay in business.
March 19 - watched a Leopard Tours vehicle drive at high speed directly towards where a cheetah was lying to get it to run for the amusement/photos of another one of its vehicles.
March 20 - watched a Leopard Tours vehicle drive directly into the path of where a cheetah was trying to hunt to allow the solo photographer a better photo opp. The cheetah ended up not getting to hunt that day due to the perceived privilege of this one vehicle. The other 19 vehicles watching that day from a myriad of companies moved angles to get better viewing but never acted like this one driver did repeatedly - reckless and careless.
I'm disappointed and shocked at the blatant disregard for the animals. I had heard Leopard is like this but until I witnessed it myself I couldn't say anything about it.
35-50 years of age | Experience level: over 5 safaris
Absolutely disgusting service
Travel to the Kruger park at least twice a year but this was the first time booking through safari. Com.Arrived on holiday with a double booking people and after verbal promises from safari. Com nothing was resolved. Absolutely disgusting service
CA
50-65 years of age | Experience level: 2-5 safaris
Changed itinerary, skipped one sight completely, dishonest tour operator
Unscrupulous tour operator, should be shut down. He cannot deliver what is on the itinerary. Vehicle breakdowns, delays at park gates, demands from staff for tips they do not deserve, inconveniences abound. Worst is the skipped sights, drivers going 60 to 70 kilometres per hr on game drives where sped limit is 25.....list goes on ...
JP
No scenery and I saw barely any wildlife. Dissapointing
Not very good, expected more from the reviews. Only saw hippos from a 7 day trip
35-50 years of age | Experience level: first safari
Fraudulent company!
I had a terrible Experience with this company in Tanzania in 2016.
Communication and booking was swift but the rest was a shambles!
Since then I noticed many were scammed thousands in booking deposits, even arrived to the country to find the company has ripped them off.
I wrote a review previously and I am writing again bc i have received emails from Bernard Kangoma pleading to suspend my review so they can operate and take more bookings and “rebuild”!!
Bernard was the Tanzania manager who inadequately dealt with my complaints when i was left stranded with 2 guides who tried to make up their own tour instead if a planned prepaud coffee plantation tour!