35-50 years of age | Experience level: first safari
Show excellent customer service
Excellent
Polite
Cleaness
Timely
Topnotch service
CN
20-35 years of age | Experience level: first safari
The owner is a beautiful and kind-hearted lady.
I went on a safari in Tanzania and booked with this travel agency. When our flight arrived that night, it was already 2 a.m., but the agency’s owner personally came to the airport to pick us up. He was extremely warm and welcoming—helping us with our luggage and introducing us to the local culture and customs. We immediately felt at ease.
The next day, after breakfast, we set off on our safari. Though the journey was a bit tiring, it was incredibly enjoyable. The agency’s driver was very responsible, making sure we saw as many animals as possible. After the safari, we returned to Arusha. We were about to book a hotel, but the owner kindly offered us free accommodation, dinner, and breakfast the next morning. The following day, he even took us to a local African art gallery to experience the culture, accompanying us the entire time until he dropped us off at the airport.
This is an excellent travel agency with an incredibly kind owner. We had a wonderful time and highly recommend them!"
20-35 years of age | Experience level: first safari
Fantastic Trip - would definitely recommend
My friends and I had a fabulous trip planned by Hermosa. We did 7 days starting and ending in Kigali . We did Akagera, Gorilla Trekking in Uganda, and Lake Kivu. Throughout the planning process, Hermosa was quick to respond, answered all of our questions, offered alternatives and suggestions. From start the finish, the trip was well planned and we had fantastic service. Godwyn, our driver and tour guide, was amazing! I'd highly recommend Hermosa.
20-35 years of age | Experience level: 2-5 safaris
So happy to have booked with such a great team!
Our group had a wonderful time climbing Mt. Kilimanjaro on a 6-day-long journey thanks to the expertise and encouragement of our guide team and the entire group of folks helping us along! Everyone was incredibly professional, and made us feel safe and prepared at all times. Not to mention how friendly everyone was! Our head guide, Ladi, did a fantastic job of getting everyone acclimated and keeping our spirits high, as well as Kennedy who always kept the laughs going and the smiles shining bright. If it wasn’t so hard the first time, we would totally go again!
IT
35-50 years of age | Experience level: first safari
Wonderful experience with the best driver/guide ever.
The tour was very well organised in terms of itinerary, accomodations and driver choice.
The value for money is good. The driver (Joseph/Maleyo) was excellent in terms of kindness, expertise, knowledge of reserves and animals, availability for extra requests, caring towards us and result oriented to make our experience the best in each visited place. He also speaks English very well, so it was very easy communicating with him.
As regards the communications and assistance from Agency before travelling it was quite difficult to get them understanding our requests and preferences. Above all with one of our accomodation: after 2 months since our reservation was confirmed, we found out accidentally that there was not availability anymore and we had to change our first accomodation option (tended camp instead of lodge).
Even though we had this inconvenience we still recommend the agency and above all the guide of Joseph/Maleyo. We recommend any future client only to follow up the agency constantly during the quote request and before the tour begins.
It was absolutely a wonderful experience!!!
50-65 years of age | Experience level: first safari
The customer care services are the best ever
The response from Provien safarisis so friendly.They have readily available answers for everything we wanted to know.The services they provided us were far worth the money we paid them. The realy enjoyed the tour such that we are still referring more customers from every now and then.
PT
35-50 years of age | Experience level: first safari
Unique experience!
Excellent organization and accompaniment!
Fantastic guide, with detailed explanations about animals!
David, company manager, was fantastic with us. He accompanied us from giving them a salam to the train and vice versa. During Safari sent several messages to know how it was running.
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35-50 years of age | Experience level: 2-5 safaris
Fantastic experience
Fantastic experience with Jocky Tours & Safaris! Kelvin, our guide, was incredibly friendly and accommodating. We saw cheetahs, lions, leopards, and so many other amazing animals. Highly recommend!
NL
65+ years of age | Experience level: 2-5 safaris
Excellent arranged, tour, we had the best time we could wish for.
My son and I booked a mid-range 8 day safari tour at Tarangire and Serengeti National Parks, Lake Eyasi and Ngorongoro conservation area. The offered visit to the Daytona and Hadzabe people was a very interesting suggestion, we liked it very much. Everything was arranged beautifully by Innocent, Nelson and our marvellous guide Godfrey. We needed electricity all night in the tent and that was all arranged without fault. The only thing we had to do was to be ready at the arranged time, we did not have to worry about anything, things went very smoothly indeed.. The communication by whatsapp was very good and quick. We stayed partly at very nice Kati Kati big tents with all conveniences, private toilet and shower and excellent beds and very good meals and partly at nice lodges. Godfrey was an excellent driver and guide with a hawk's eye to spot animals.
After that we went for 3 days in Zanzibar, where Tourfull Expedition suggested an interesting day around the island. The transfers to Zanzibar and airport drop-offs went without a hitch. Tourfull Expedition is a very professional and friendly company and I would recommend this company to anyone wanting to make an excellent arranged tour.
HK
35-50 years of age | Experience level: first safari
Ramble - our reliable travel partner in Kenya
I booked a private trip for two with my sister.
I booked our first safari trip early in Feb, Paul was the most responsive one among all the travel agencies I contacted, and the price is reasonable, that's why I chose Ramble.
I had very good communication with Paul for the itinerary of our trip, he provided professional suggestions, explained clearly of different places and answered all my stupid questions so that we can plan our trips according to our wishes, totally tailor-made.
And our tour guide cum driver, Victor, he is very professional. He just like a big brother and take care about all the things during our trip, he taught us many knowledge about the wildlife and local people.
During our safari, he always try to let us to see the animals in a good position. And he is also a kindhearted and helpful man who helped his friend whose car was stuck in the muddy road, letting no one left behind in the area that might have big cats.
There were some accidents which makes our trip unforgettable, but Victor and Paul did communicate well and made speedy arrangements so that we can continue our trip safely with little delay only.
With the good communication and the sense of responsibility, I highly recommend Ramble for the trips in Africa, they are reliable and also the price is reasonable.
