US
20-35 years of age | Experience level: first safari
Horrible
I had by far the worst experience with this agency!! If i was to give 0 stars i would. I planned my mombasa trip at Sunset paradise shanzu a month prior my travel with MORAJ AGENCY and paid full price, she had all the time to plan and make sure everything was right and in place prior to her guests arrival but she did nothing! First the WiFi was not working, sockets were all faulty, it was a 4 bedroom airbnb and we only had 3 towels whilst there were 12 of us, the lights were going off since the the tokens were never enough, we had to keep calling for them to top up the tokens for the 4 nights we were there, how ridiculous! We had cockroaches as well, remotes were all broken and not working.. the list can go on! She was not sorry nor was she taking any accountability. I feel like i was robbed off my money. I would NEVER EVER recommend MORAJ AGENCY!
CA
50-65 years of age
Joseph the owner/ operator of Kennafrica does not operate his business in a professional manner.
Our group of 6 adults coming from Canada, booked and paid in full for a 5 day safari. The day prior to being picked up from our hotel we phoned, emailed and texted Joseph to confirm our pick-up time. We did not hear from him or anyone else from this company. The next morning we all got up early and waited in the lobby for a couple of hours until we came to the shocking realization that they were not going to show up. We returned to Canada and began reaching out to Joseph regarding getting our money back for the safari that never happened. So far we have received a portion of what we paid to Kennafrica Adventures. Promises were made from Joseph via email to refund us the remaining of the balance 2 weeks ago. We have not received the money nor have we heard from Joseph since the last email where he promised to pay the balance of $1300 US owed to us. We are very disappointed and cannot recommend that anyone book with this safari tour company.
US
65+ years of age | Experience level: first safari
We were defrauded over $6000 US Dollars
We and another couple booked a custom safari package with Safari Lift Africa through Calvin, the owner of the company. Mr Gibson did not apply our last payment to many of the services described in our safari package and we were required to pay again in order to continue with the safari.
More specifically, after we arrived, we learned that Mr Gibson had not paid for our booking at Pom Pom Lodge; our flights to and from Pom Pom on Mack Air; airport transport at Dar es Salaam airport; park entry and concession fees to Victoria Falls, Ngorongoro Crater, and Serengeti Parks; transport from Arusha to Mosha (a 2 hour drive); a hot air balloon ride in the Serengeti, a Masai experience, a Materuni waterfall tour at Kilimanjaro and a Mto Wa Mbu cooking class; and another meal that should have been paid for as part of the package. In addition, the safari vehicle used in Tanzania was rented by Mr Gibson and the vehicle owner had not been paid so we had to pay that rental fee as well as gas in order to continue with the safari. All were promised as part of our safari package.
We made repeated inquiries to Mr. Gibson as did our Tanzanian guide who also did not get paid. As a result, we paid the guide on our departure from the Serengeti to make up for his lost salary since he had done the best he could in a very difficult situation.
Overall each couple paid $6286.55 US dollars for these unpaid services. Interestingly, Mr Gibson promised to “pay us back” (while claiming his company is in bankruptcy). We have never received a dime of reimbursement from Mr. Gibson. As you can imagine, to be left high and dry in the middle of Africa was incredibly stressful. Mr. Gibson’s fraudulent actions ruined what should have been a once on a lifetime experience. We later learned that we were not the first to be defrauded. We talked to someone else who had lost over $5000 on his safari from this company. There are many reputable operators that run wonderful African safaris. Do yourself a favor and use one of them.
US
35-50 years of age | Experience level: over 5 safaris
Complete fraud and hustler !!
We believe that this company is a fraud and owner Richard does the same hustle to every tourist.
First he did not pick us up at the airport 1 AM and transfer was included in the package.
Then the problems started the next morning. Kisembo came to the hotel with the guide DONA (I believe his son) to collect the balance of the tour.
When we arrived lodge at Queen Elizabeth Park, they sent us to a different lodge. The same in all the places and also the guide Dona (accomplice in the swindling) were asking for more money saying that Kisembo was not sending the money to pay for hotels.
The worst of all was that we had to pay again for the gorilla trek (it was the main reason of our trip).
So please avoid this company, don't make the same mistake like us and ruined the magical time in Uganda. Police should do something with this guy in order to stop tourists been hustle and robbed by local company.
35-50 years of age | Experience level: first safari
I believe I was scammed
I wish to advise guests to be careful with the owner of this company, Rose. She is a conwoman. I had a very bad experience with her as she came and paid for her booking at our Hotel by cheque and later advised the bank not to honor the cheque. The amount was $1,890.00 that she conned us. After taking legal actions, she claims that she is the CEO of Asilia Safaris. BE ⚠️