CN
20-35 years of age | Experience level: first safari
The overall experience was fifty-fifty
Overall Rating: The overall travel experience was acceptable, but near the end of the trip, we realized there were communication misdirections and cost traps that led to many unnecessary expenses.
We trusted our guide completely, but compared to other guides, he really did let us down a bit
Main Issues:
1️⃣ Guide Replacement Without Prior Notice
* Our contracted guide, Wilson, was unexpectedly replaced with Alvin (no advance notice). While Alvin performed reasonably well later, this uncommunicated change felt disrespectful.
2️⃣ Excessive Cost Traps
* We were encouraged to join a "nature walk" (not disclosed as a paid activity upfront), which was of little value. Upon finishing the brief 20-minute walk, they demanded $30/person. After negotiation, we only paid $30 for the entire group.
* During the Masai Mara Safari, an on-site ranger was arranged to accompany us to see hippos and crocodiles, after which we were charged $10/person. Conversations with other tourists later confirmed this activity is typically free.
* Nakuru Crescent Island Hike: Besides the $20/person boat fee, we were charged an additional $20/person "island hiking fee". We later verified through social media and other travelers that the specific area we hiked in is free. Furthermore, we were rushed throughout the short (under 20 min) hike and not taken to the island center. The actual standard island hike costs $33, lasts over 40 minutes, and includes photo opportunities with animals in the center. (We were not informed of this option nor given a choice).
3️⃣ Poor Safari Timing Caused Itinerary Reduction
* Amboseli park tickets are valid for 24 hours. Due to the guide's incorrect scheduling of the Safari time (done without consultation), our contractually agreed-upon final day Morning Safari was canceled. They knew how to schedule correctly to allow us an extra Safari, but we were neither consulted nor given options. Our complaint to the office received no reasonable response.
4️⃣ Unprofessional Guide Conduct
* On the last day, we paid $180 to extend the jeep hire. We confirmed an itinerary (Giraffe Centre -> Market -> Restaurant - guide specified). We indicated we'd decide on the restaurant that day. Midway through the planned activities, we requested to change restaurants, offering 2-3 options within the distance range the guide himself had suggested, but he refused them all. While searching for a new restaurant (which took less than 15 minutes), the guide decided we were taking too long. Without any discussion, he abruptly drove us directly to the airport. We arrived around 3 PM without having lunch/dinner and had to wait 4 hours before we could even enter the terminal for security and food.
Highlights:
✅ Guide Alvin was proactive in tracking animals: He ensured close-up sightings of most animals (we saw nearly everything except a leopard).
✅ During Safaris, the guide actively shared knowledge about animals and nature, enriching the overall experience.
✅ Alvin was exceptionally personable — assisting with luggage daily and even buying us Fruits. We tipped him generously with daily gifts,
✅ developing a friendly rapport that made the later conflict particularly disheartening, In Nakuru, they upgraded us to single rooms (one each), and in Amboseli, they moved us to a better camp
Conclusion: While the wildlife viewing experience met expectations, issues with chaotic management, opaque pricing, and guide negligence were significant. We advise exercising caution when choosing this operator.
BE
20-35 years of age | Experience level: first safari
Great experience
Anna and Juliana were excellent hosts. The safari was exactly what we expected, and we saw more animals than anticipated. Our guide, Joseph, provided clear explanations of the Serengeti and Ngororgo. The Tourist Inn hotel has spacious rooms. Anna and Juliana's dedication was outstanding. We had a payment issue, but we were able to pay part of the amount after the safari. A driver was also available to take us to several locations. Porcupine is definitely recommended!
ES
35-50 years of age | Experience level: first safari
Amazing experience, with the best support and organization
Among different companies, we got the best deal with them.
We are very happy with the service, although it is necessary to make all details clear to avoid problems. We are very happy with the driver, the service and the information provided.
FR
Good trip
We had a good time with Peter Nding’ai. It was an amazing journey seeing the different animals. The car was clean, the different hotel/stays were fine. Peter was great with the kids.
20-35 years of age | Experience level: first safari
A great company who take the time to get to know you to craft your perfect experience.
My wife and I had a genuinely fantastic experience working with Rob Morley at Tailormade Africa to plan our Safari to celebrate our marriage. From the very beginning, Rob was genuinely interested in who we were as people - what we liked, what we did not like and what we wanted to get out of the experience. We spoke to Rob numerous times over the phone during the initial stages, which was a very different approach to other vendors we were also in contact with. Of course, budget was a big factor in what we could achieve from the trip and Rob was extremely honest and accommodating. Ultimately, what resulted was a trip of a lifetime for us at a price we were happy with. Communication with the whole team at Tailormade was extremely smooth and efficient, with great response times (over the phone and email before the trip). We felt looked after during the whole process and everything was organised for us. Once we began our trip, we did not have a single logistical issue. Being Africa, there were of course a few things that happened along the way but Tailormade were always there to mop anything up with the respective hotels/safari camp - we did not feel any disruption at all ourselves, repeating again how genuinely looked after we felt during the whole experience. During the trip, we were in regular contact with Rob via WhatsApp, just to make sure all was okay and this was appreciated, as we knew Rob was never far away. Tailormade also recommended clothing to wear, plus supported us with travel insurance and visa processes pre-trip, again making it all feel very smooth. Lastly, Tailormade are very knowledgeable of the areas of Africa that they specialise in and we do not think we would have had the same experience booking through another vendor - the recommendations from Tailormade were 100% unique. A huge thank you to the whole team at Tailormade for what was genuinely a holiday of a lifetime for us and we will always consider booking with them for future trips of this type. We would highly recommend you book through Tailormade for the personal touches they offer - go for someone smaller and you will feel the difference!
AT
20-35 years of age | Experience level: 2-5 safaris
Amazing 4-day safari!
We had an incredible safari with our guide Hamidu, who was knowledgeable and friendly throughout. We visited Tarangire, Ngorongoro Crater and Lake Eyasi, each offering unique wildlife and scenery. The highlight was meeting the Hadzabe tribe — a truly special experience. Highly recommended!
MY
20-35 years of age | Experience level: first safari
the best
⭐⭐⭐⭐⭐ Excellent Tour Guide – Made Our Trip Unforgettable!
We had the absolute pleasure of having Tony as our tour guide during our recent trip and we couldn’t have asked for a better experience. From the moment we met him, he was warm, welcoming, and incredibly knowledgeable about the city’s rich history, culture, and hidden gems.
he brought every site to life with fascinating stories, historical insights, and even a bit of humor. He also made sure to tailor the tour to our interests, giving us plenty of time at the places we cared about most and offering great recommendations for food and local spots to explore on our own.
BE
35-50 years of age | Experience level: first safari
We contacted Tanzania Offroad Trips because a friend had gone on a safari with them and she was deli
Excellent contact with the agency via WhatsApp. Robert responds very quickly to requests. He prepared a tour for us according to our wishes, budget and things to see absolutely.
We paid in USD only 30% deposit. The balance was paid on our arrival. the price is very fair. when we talked with other people, they paid more to see less than us.
IT
under20 years of age | Experience level: first safari
Very professional and kind, super helpful
I highly recommend this tour
Very reliable guide
35-50 years of age | Experience level: 2-5 safaris
The most thoughtful, organized, and heart-driven tour company I’ve ever traveled with—every detail w
WOW—truly the trip of a lifetime!
I’ve traveled extensively, but this was by far the most thoughtfully planned and beautifully executed journey I’ve ever taken—thanks to Emmy and our incredible guide, Eric.
From the very beginning, Emmy made the planning process seamless. He listened to what we wanted, worked within our budget, and somehow crafted a trip that was even more special than we imagined. He added thoughtful extras that made a lasting impact—including a visit to the Genocide Memorial, which gave us such meaningful insight into Rwanda’s history and culture. Before the trip, he even hopped on a call with me to go over packing and details, and he continued checking in to ensure everything went smoothly.
When we arrived, we were warmly welcomed and guided straight through customs to meet Eric. Our luggage was delayed, and Eric immediately took us to pick up essentials. Emmy, meanwhile, personally followed up with the airport daily and hand-delivered our bags once they arrived. He even drove three hours just to join us for dinner one night!
Both Emmy and Eric were incredibly personable and easy to connect with. They made my brother’s birthday extra special by coordinating surprises at the hotels, and every property we stayed at felt unique and luxurious—with phenomenal food throughout.
As for Eric—what a gem. I’m a veterinarian who has spent months living in South Africa, and I was blown away by how much I learned from him. His depth of knowledge about the animals and Rwandan culture was astounding. He’s an exceptional safari guide—thanks to him, we saw the Big Five and so much more—and he’s also a brilliant photographer who helped me sharpen my own photography skills along the way.
I wouldn’t change a single thing about this trip. We’re already planning our next adventure (Tanzania!) with this amazing team. I can’t recommend them highly enough!
