NO
35-50 years of age | Experience level: first safari
Hasslefree booking, polite and easy communication and prompt follow up!
We had an unforgetable trip with Festus in Amboseli! The afternoon game drive was magical, watching the animal life in front of Mt Kilimanjaro in the sunset. Nice and relaxing stay at AA Lodge before an early morning safari - another perfect experience!
Me and my family of 5 (kids aged 8-17) could not be more happy and filled with memories for life! Thank you Festus 👏🙌
CN
35-50 years of age | Experience level: first safari
Rioba Safaris is professional, patient and thoughtful.
Rioba safaris is professional, patient and thoughtful. As he mentioned in our conversation, he 100% secured our safety and our money. I arranged a trip for total 6 people and all best friends, I feel pressured when I selected tour agency. Hence, I got lots of questions before I decided to sign the contract. Rioba is always patient to my questions and quoted us 5 times for different plans. Also, he responded really fast to whatever our questions are. After the quoted price, we didnot spend 1 single dollar except the souvenirs and tips. He covered all.
Additionally, our tour guide Baraka is excellent. He is knowledgeable, kind, thoughtful and with eyes of eagle. He always can help us find the best location based on his 7 years experience. And see the animals that we barely can see in the grass. We were the one of first cars that saw the migration on Mara river from Tanzania side for this dry season.
We spent such an amazing time in East Africa. Rioba and Baraka will be my surely choice if I would come to Africa again. Thank you guys so much.
35-50 years of age | Experience level: first safari
Satisfactory, but lacking.
- Booked 9 months in advance.
- Told them early on that we were 5 people (80 year old, 2 retirees & 2 younger) some of whom would not appreciate sleeping too roughly - have emails to prove it. Asked them to find accommodation that wouldn't be too rough.
- First day, upon collection, Mike said "Because we are heading into the busy season, we are having trouble finding accommodation in Tanzania that will be comfortable, so you will probably be sleeping on the floor without a mattress or pillows". A few days before, we had also asked Vinny in a text if we needed to bring pillows and he said "No". You had 9 months to sort that out!
- It was clear throughout the trip that Cover Kenya hadn't booked our accommodation because the guides never knew where we were staying until that afternoon, as we asked them.
- They did in the end find better accommodation, for a price. My husband found suitable much cheaper accommodation in Booking.com, but we had to go with their expensive options.
- We DID see all the animals we had hoped to see, and that was thanks to Kelvin's excellent communication with other drivers via radio & phone within the parks, so well done for that and thank you. Our other driver in Tanzania did not communicate with other drivers except when we stopped to speak with them in person, but luckily we'd seen almost everything we wanted to see by then.
- Kelvin, however, is NOT a tour-guide, he is a DRIVER and that was abundantly clear throughout our Kenyan safari. Not once did he tell us where we were going, what we were doing, if we needed to be dressed warmly for an activity, a briefing or how long the drive would be without us asking. He didn't learn a single one of our names, and even though I asked to see something specific, he said he would show me but didn't. We also told him an activity we wanted to do, and he tried to drop us off in a random town at night - unsafe.
- Both drivers took many phone calls while driving, I understand some of those were for the benefit of the tour (where an animal was etc), however many were private calls. Whatever the company policy is with this I don't know, however it is unsafe to drive for short and long periods with the phone in your hand, especially on those crazy roads - get a Hands-free setup, please! I saw many drivers with hands-free, just neither of ours, it is very unsafe.
- The car was "beeping" the entire time we were in it. I have a recording of it.
- I don't recommend the optional boat trip, however the walking tour with the Zoologist/Biologist was exceptional - however it was a cost that we were not told about until the last moment (and not in any correspondence).
- When we crossed the border, we were dropped off at the Arusha hotel without a word about what was going to happen, who to speak with, what time we needed to be ready etc. Once we messaged Cover Kenya, then we were told - Oh the agent will meet with you at 6:30pm. This happened twice, when we were dropped back to Arusha again, no word of what we needed to do or where to go.
- Booked an All-inclusive trip. Told on the second day that we needed to pay for the park fees in cash extra. Queried this with Vinny - he agreed, but we couldn't, as they hadn't told us in advance, so transferred. Later, upon showing evidence to Vinny of the 'All-inclusive' aspect of the tour, Cover Kenya agreed to return the money. Which they couldn't do via transfer (even though we could do it to them?). This was an unnecessary stress.
- Upon arrival in Nairobi at the end of the tour, we drove to Cover Kenya's HQ, where we met Mike who proceeded to give us the cash, MINUS $100US. Luckily my husband counted it in front of him, when he miraculously found the lost $100 in his pocket.
- Vinny stated that they kept our tour private, however we know that they were trying to find another person/s for the tour, but couldn't.
- We did not feel comfortable giving feedback during the trip about the driver/tourguide, as they were the person solely responsible for us - if they became unhappy with us, we could suffer.
IE
20-35 years of age | Experience level: first safari
Mark was so friendly, accommodating and knowledgable
Our 4 day safari was brilliant. Mark brought us to Lake Manyara, The Serengeti and Nrongoro Crater. We saw so many different animals (including rhinos)! Mark had so much knowledge about the areas, culture and animals. Our highlight was the hot air balloon, it was spectacular!! If you are considering booking this, you definitely should!
50-65 years of age | Experience level: 2-5 safaris
Great communication, excellent organisation and friendly staff
I shopped around for a comprehensive safari package at a good price and African Hub were front runners from the start. Their communication was excellent and they were very flexible to our requests. Advice was given in the run up to our Safari to ensure we were going to get the most out of it. On the first day of our 5 day camping Safari we were collected from our Airbnb by our guide, Daniel, who turned out to be an excellent companion for the five days - very friendly, knowledgeable and accommodating. We also met our chef, Lina, who followed us on our Safari. She consistently cooked us taste, nutritious meals despite us being a very awkward party consisting on two meat eaters, a pescatarian and a vegan!
The safaris themselves were everything we’d hoped for and having signed up for a camping safari we were very surprised and grateful for two of the nights to be spent in a luxurious en-suite rooms.
All in all we couldn’t fault our trip and would definitely use African Hub again.
US
35-50 years of age | Experience level: 2-5 safaris
Wow! What an adventure
From start to finish, the guides were amazing and the scenes were unforgettable. Freddy and Alphonse were a joy to spend time with and incredibly knowledgeable. Two of the lodges were also very memorable- Burundi Tented Lodge and Ngorongoro Farm House.
The company was great, providing suggestions and working with us to make the trip exactly what we wanted it to be. Would absolutely recommend!
ES
50-65 years of age | Experience level: first safari
Very professional and friendly
Aina was attentive and professional from our first contact and provided an ideal itinerary for our first trip to Namibia. As I was traveling on my own with three children I was a little nervous but Aina made sure everything was perfect and the trip, accommodation and food far exceeded our expectations. Tuhafeni our guide was amazing and my kids loved him. He was patience and informative and great fun. I cannot fault any part of the booking process or the trip. I would thoroughly recommend Peoples Tours.
KR
20-35 years of age | Experience level: first safari
Friendly service and unforgettable memories with Jocky Tours!
We had an amazing 2-night, 3-day experience! A lion walked right past our vehicle, and an elephant crossed behind us—it was incredible to witness these moments up close. Our driver Joshua was very kind and made a great effort to show us a wide variety of animals. Although we were a bit sad not to see rhinos or hyenas, we were still very satisfied overall. The accommodation at Mara Sopa Lodge was also fantastic. Highly recommend Jocky Tours!
BR
20-35 years of age | Experience level: first safari
The perfect travel partner for a magical and stress-free safari honeymoon
We absolutely loved our safari experience – it was truly breathtaking from start to finish. The landscapes, wildlife, and overall atmosphere were stunning and unforgettable. The accommodations were excellent – comfortable, beautiful, and well-maintained – and the service throughout the trip was top-notch.
Everyone from the agency was incredibly kind and welcoming. They even surprised us with a few special touches that made our honeymoon even more magical and personal. We truly felt cared for every step of the way.
A very special thank you to our guide, Innocent, who was simply amazing. He was incredibly friendly, patient, and always ready to help with a smile. His knowledge, humor, and positive energy made the experience even more enjoyable. We couldn't have asked for a better guide.
Thank you for making our honeymoon safari such a memorable and heartwarming adventure!
LK
50-65 years of age | Experience level: 2-5 safaris
Great first experience of Rwanda's Safari's
I had a great experience with Blue Monkey. Emmanuel the owner was on hand to meet me in Kigali before the safari and after its completion. The Guide assigned to me was Justin - and he was a very capable and jovial guide. He was knowledgeable and was able to find some great sightings . We managed to hit the big five in 3 days with some exceptions sightings on the final morning.
