35-50 years of age | Experience level: first safari
Once in a lifetime trip! Incredible experience!
We had a great experience with Big Cats Safari! Booking was easy and they were communicative but the absolute best part of working with Big Cats was our safari guide- Gabi. He was such a kind and intelligent young man who took genuine joy in sharing about the parks and wildlife- he was knowledgeable and really enjoyed sharing his passion and knowledge with us. Would definitely reccomend this company to anyone looking for a safari experience! We did Tanzania and hit Ngorogoro, Lake Manyara, Tarangire and Serengeti! Incredible and life changing trip.
SA
20-35 years of age | Experience level: over 5 safaris
Exceptional service, seamless planning and unforgettable experience with Touch Africa Tours.
We had an amazing 4-day trip with Touch Africa Tours, including Victoria Falls and a Chobe day trip. Our guide, Last , was knowledgeable, friendly and made the experience unforgettable. Communication was smooth, service excellent, and the value for money outstanding. Highly recommended
CN
20-35 years of age | Experience level: first safari
Exceptional Safari experience with Ellion tours
Exceptional Safari Experience with Ellion Tours
I had the pleasure of embarking on a truly unforgettable safari journey with Ellion Tours, and I can confidently say it exceeded all expectations. From the moment we were greeted, the professionalism and attention to detail were evident.
Our driver, Richard, was impeccable—knowledgeable, courteous, and attentive, ensuring every moment was comfortable and safe. The luxury safari vehicle was spacious, air-conditioned, and perfectly equipped for game viewing, making the drives both relaxing and exciting.
The itinerary was expertly crafted, allowing us to experience the spectacular Serengeti migration firsthand—a breathtaking spectacle of nature’s grandeur. Each destination offered a unique blend of wildlife, stunning landscapes, and exceptional accommodations. The lodges and camps chosen by Ellion Tours combined authentic African charm with modern luxury, featuring comfortable rooms, exquisite dining, and impeccable service, providing a restful retreat after each day’s adventure.
Ellion Tours truly delivers a seamless blend of adventure and luxury, making every step of the safari enjoyable and memorable. I highly recommend Ellion Tours to anyone seeking a top-tier African safari experience.
20-35 years of age | Experience level: 2-5 safaris
Incredible Wildlife, Unmet Expectations
This was my first time using a tour operator. I’ve done several international solo trips and usually plan everything myself, but I felt unsure about visiting rural Africa. I called VISA Infinite’s concierge to get a list of reputable, local tour operators—Off2Africa was on it.
Before arrival, I dealt exclusively with Claire via email due to time differences. She was incredibly helpful and everything looked lined up for a great trip. One star is just for the great email communication.
WHERE THINGS WENT WRONG:
I stayed at three lodges in Zimbabwe and Botswana. The first was Insika Lodge in Victoria Falls. Check-out was 10AM, but my transfer was scheduled more than an hour later. Reception kindly held my bags while I waited by the pool without a room (bar and breakfast area were closed). When the shuttle arrived, it already had passengers and made five more lodge stops, including a nearly 30-minute wait at Victoria Falls Hotel.
We crossed the Botswana border, and the group was split up. I was placed in a random taxi with three separate parties. The TravelKey app said the transfer would take “around two hours,” but I didn’t arrive at Kubu Lodge until around 2:15 PM. I was informed at Reception that the afternoon game drive had already passed. I had no option but to take the river cruise instead.
With a custom-made itinerary, at this price point, I expected private transfers. Instead, I got the profit-maximizing, theme park-style shuttle loop that cost me a game drive.
The night before checking out of Kubu, I noticed my next transfer was scheduled for two hours after check-out. Not wanting to wait around again, I asked if the morning game drive could start at 9AM instead of the usual 9:30. The guide agreed after some back-and-forth, but I didn’t appreciate putting the staff in that position because of poor planning. My time in Africa was limited, and it wasn’t respected.
Kubu was also labeled “Full Board Plus” in the TravelKey app. Assuming drinks at meals were included (as is standard), I had three bottled waters. I was shocked to be billed for them at checkout. Claire apologized for the “confusion,” but there was no confusion—there was misrepresentation. She offered no remedy. I contacted the Director, Beck Edwards, about getting a refund for the waters. He denied a refund and was snarky about refunding a charge that was less than the international banking minimum of $40.
To end the trip, I faced another transfer fiasco. My last lodge was Camp Kazuma. The TravelKey app said my airport transfer was scheduled for 10AM, but the interim GM said it was 11. At 11:20, no one had shown. I messaged Claire and was brushed off with: “Hi Branden it should all be on your Travel Key App.” I told her it said 10AM and no transfer had arrived. She eventually said Kazuma was supposed to arrange it. After coordination with the interim GM, I was driven in a game viewer to a highway pickup point and transferred by taxi. I barely made my flight with boarding closing 20 minutes after I arrived.
Claire sent a screenshot showing the original GM had scheduled an 11AM transfer. But that doesn't explain why the app showed 10AM or why Off2Africa didn’t confirm plans with the lodge the week of my stay. Communication breakdowns like this simply shouldn’t happen.
Final Thoughts:
Vic Falls, Chobe National Park, and Kazuma National Forest were all wonderful destinations and I whole-heartedly endorse them as travel destinations. However, the poorly-managed transfers and incorrect information included in the TravelKey app caused me a great stir and a lot of uncertainty. I would not recommend Off2Africa to others looking for a Tour Operator in the Vic Falls area.
As a solo traveler, I rely quite a bit on reviews from other travelers. If you're a semi-experienced traveler and are reading this, trust me: you don’t need a tour operator here. With Google, any reputable AI agent, and direct lodge bookings, you can craft your own itinerary with more control and fewer problems. I wish I had done just that.
I included a picture of my luggage on the back of a game viewer because I doubt I'll ever see that again!
NO
20-35 years of age | Experience level: over 5 safaris
Service-minded
We booked our tour just a couple of days before and Avitus managed to plan and book everything. Some problems did occur, but Avitus managed to solve them. The tour guide was very experienced, which we appreciated. All in all a great trip.
DE
35-50 years of age | Experience level: first safari
Honest
The communication with pedaso was very good and easy the services were very smooth,all the animals we desired to see we saw them.the safari was a great fun.
Would recommend Pedaso for anyone visiting Kenya as a tourist and also for Kenyan citizens.
Absolutely value for money
DE
50-65 years of age | Experience level: first safari
It was a wonderful adventure. Elvis organized everything flawlessly and exceeded our expectations.
It was an unforgettable trip, organized by Elvis down to the last detail. Everything went very smoothly. Above all, we would like to thank our extremely warm and friendly guide, Allen Smith, who gave us unforgettable moments and provided us with many wonderful impressions and information about Uganda.
IN
35-50 years of age | Experience level: 2-5 safaris
Best one
Our tour guide was James Gichina.
1. He is confident in his joɓ and very cooperayive in all ways. He is good in his job. He knows how to deal properly with the travellers. We were shown around everything as promised.
2. The stay at Camp was too good and sleep was so peaceful. Food also is excellent.
Thanks and would like to come again in future
50-65 years of age | Experience level: 2-5 safaris
Incredible Safari! Professional booking, Big 5, Expert guide, and Top-Notch Service Throughout
We had an absolutely unforgettable safari experience from start to finish. I chose Shanjoy Tours and Safaris because of Rodah’s quick responses to my emails — she answered every question promptly and thoroughly, which gave me confidence right from the start. She worked hard to stay within our budget while still providing excellent advice on choosing a vehicle custom made for photographers, selecting accommodations that perfectly matched our needs, and recommending what to do and where to go to make the most of our time in Kenya. Her attention to detail and helpful suggestions made the entire planning process stress-free and enjoyable.
Once we arrived, our guide Patrick was the best guide we could have asked for. Professional, knowledgeable, and incredibly skilled at finding wildlife, he prioritized exactly what we wanted to see and worked tirelessly to make it happen. Patrick was timely in picking us up each day, and his sharp eye and expertise meant we saw the Big 5 and so much more. He was quick to get us to locations when other guides radioed about an incredible sighting, ensuring we never missed a moment.
From the first email to the last game drive, every detail was handled with care and excellence. This was truly a once-in-a-lifetime experience, and we owe it to the amazing team at Shanjoy Tours and Safaris who made it happen.
RU
35-50 years of age | Experience level: first safari
Fantastic day in Kruger park
Great day! We did reservation via what’s up just a week before safari day, from Russia no payment in advance possible, so they arrange without prepayment and guy came to the hotel the day before safari for payment. Organisation level is very professional: transfer, timing, safari, everything was good! Thank you!
