IT
50-65 years of age | Experience level: over 5 safaris
Dishonest company
My husband and I purchased a 10-day, personalized package including accommodations, safari car, park entrances and driver guide. Paid everything in advance. Already upon our arrival in Nairobi, Mr. Humphrey, the owner, communicated to us difficulties in finding the promised car. He then sent us a car to the airport which took us to the first park and which would be replaced the following day. However, we had difficulty both entering Samburu park and having a room at the lodge, as we were not booked. After a few phone calls, everything was resolved for the entrance and the lodge. Instead, for the car, an odyssey began: in short, for the rest of the journey we had to repay the car to continue and complete the itinerary, as the agency, with a thousand excuses, refused to pay the drivers. It was very challenging for us, as the drivers wanted to be paid exclusively in cash...For hotels, they were only paid for the first week. we had to pay for the last 4 nights again, as did the entrances to the parks. Once we arrived in Nairobi we went to the agency offices and the owner, as soon as he saw us, tried to escape through the back door... however, despite the threats to report him to the police and his umpteenth promises to reimburse us for the expenses incurred on the credit card, we got nothing. He proved to be an unscrupulous serial scammer. BE CAREFUL, AVOID IT
AT
20-35 years of age | Experience level: first safari
very professionell
We had a fantastic 5-day safari that exceeded our expectations in every way. Together with four other guests, we were able to experience an incredible variety of animals up close – an absolute highlight!
A big thank you to our driver Idi, who was not only extremely experienced but also shared a wealth of knowledge about the wildlife with us. The food prepared by Fredy was simply excellent – varied, fresh, and super delicious.
The entire organization was perfect, and there were no problems at all. Drinks were always available in sufficient quantity, and individual wishes during the tour were always taken into account and implemented as best as possible.
All in all, an unforgettable safari – perfectly organized, with a great team, delicious food, and many unique wildlife sightings. Highly recommended!
CN
50-65 years of age | Experience level: first safari
Friendly and Trustable
My daughter asked me why I chose Peter and Pavillion as our Safari tour provider, because she heard some worst experience from others, answer always delayed, some times make monkey business or even cheating.
I just told her that Peter always gave me a prompt reply while I tried to contact him for any information. I am also kidding to her that I had seen Peter' photo in Pavillion website, he looks so friendly and super strong that he will never make cheating business, because if he really wants to make some illegal money, robbing is much easier than cheating.
All in all, 7days safari tour is quite amazing and unforgettable, the only regrettable issue is that we didn't see Great Kilimanjaro due to clouded weather, I think this will be a good excuse for me to visit Kenya again in future.
BE
20-35 years of age | Experience level: 2-5 safaris
The guide of the operator was very friendly and flexibel, and always looking for the best trip!
I communicated a lot with this operator. It was the only operator, I had a good feeling with. Abdul was very flexibel to make a trip, what we as tourist wanted. Even in Queen Elizabeth park, he changed some things last minute at our request to have the best experience. We were students and he was trying to offer the best price/qualitative trip for us.
Abdul always responded very quick on our messages on whatsapp, which was very nice to arrange the trip.
The tour itself was excellent and the guide was very friendly to explain us a lot about life and nature in Uganda.
IT
50-65 years of age | Experience level: first safari
Very professional, careful and always available
I have used the services from Southbound for a trip to Namibia with my family. I choose my stages of the journey but the travel agent suggested to me some changes very clever. He looked for me very nice lodge and proposed very exciting activities. I had always the possibility to choose. I gave him a budget to find the right solution. He helped me also with the documents to enter in the country. He was always very kind and quick in any answer. I haven't got any problem during the entire trip.
35-50 years of age | Experience level: first safari
Brian is the best!
Did a one day tour of Chobe! Amazing place tour guides were great and the boat ride was fantastic getting up close and personal with the animals. Only regret that it was a one day tour definitely need to spend more time here!
IN
35-50 years of age | Experience level: first safari
Super eagles is a responsible team!!
Trusting reviews on Super eagles tours and travels agency in social media, I went ahead as a solo traveler for a 6 days 5 Nights package for Kenya trip(Maasai Maara, Lake Nakuru and Amboseli). They met my expectations but Guide wasn't upto the mark. However , Super eagles team took care of that Guide which I appreciated.Thanks for all the support and assistance provided in making this trip successful without any hassles.
50-65 years of age | Experience level: first safari
The most powerful, aventure, holiday Safari, Thnak you Joshua, William you are the BEST ******* KV
The trip was mindblowing with view that will remain surreal, highly recommended at all times
Kavi, Dawn, Kiveshan
Akeer, Kiyasha, Ayyush and Kiana
35-50 years of age | Experience level: first safari
Nice walking tour of Vic Falls
Did the walking tour of Vic Falls, our tour guide Janet was great very knowledgeable and flexible in what we wanted to see. Easy walk nothing too difficult, the local artists were very impressive!
MY
35-50 years of age | Experience level: first safari
Memorable Safari Adventure, but With Room for Improvement
We booked our safari easily, with quick responses via WhatsApp and smooth payment through Wise. The overall trip was memorable, but there are areas that could be improved.
The tour operator could have provided more details beforehand, such as weather and distances between parks. The jeep had no air-conditioning, so windows stayed open — which meant lots of dust and fumes. The rides were understandably bumpy (“African massage”), but our driver Tom spent more time on the phone than sharing insights about wildlife. Most animals were spotted by following other jeeps, and we often relied on ChatGPT for information instead of the guide.
Accommodation varied:
Amboseli (Sentrim Lodge): Rooms okay, food good, but water issues (no hot water/low pressure).
Lake Naivasha (Sawela Lodge): Excellent stay with spacious rooms and great food.
Lake Nakuru (Ziwa Bush Lodge): Comfortable enough, though water problems again and rain made access tricky.
Masai Mara (Zebra Plains Camp): Scenic, but one room had no hot water for two nights despite repair attempts.
Highlights included the Hell’s Gate bike ride with a fantastic guide and the hot air balloon ride with champagne bush breakfast — although the balloon safari didn’t offer many animal sightings. Unfortunately, the itinerary shifted and we missed one promised game drive in Masai Mara without explanation. We also had to ask about the migration, which was disappointing as the driver gave very little information.
Overall, the safari gave us beautiful memories, but better guiding, clearer communication, and more consistent lodge facilities would have made the experience much stronger.
