MY
20-35 years of age | Experience level: first safari
Extremely Disappointed – Poor Communication, Unprofessional Conduct, and Lack of Accountability
The overall experience was overshadowed by some issues that should never happen on a trip of this nature.
Unprofessional and Rude Driver: One of the most disturbing incidents happened during our transfer from Nakuru to Amboseli. The driver(Peter) didn't make any stops after 4hour of driving during a 6~8-hour journey. I finally requested to have a stop or toilet break because I personally needed to use the toilet due to a sensitive stomach condition, and instead of understanding, the driver mocked me, saying I wasn’t in "as good condition" as him. This kind of behavior is not only unprofessional but also deeply insensitive. People may have medical conditions that require regular restroom breaks – this is not something to joke about. (Attached is the transport that this driver driving.)
That said, I want to give full credit to one of the drivers, WeekCliff (or a name similar to that), who took us from Nairobi to Maasai Mara and then to Nakuru. He was incredibly professional, friendly, and helpful throughout. His effort and attitude truly stood out and made part of the journey enjoyable.
Irresponsibility Toward Other Travelers: A fellow traveler on our tour had arranged a follow-up trip to Tanzania through this same company. Not only did they stop responding to him after taking payment, but when he arrived in Tanzania, there was no driver waiting, no coordination, and worse – the hotel informed him that the company hadn't paid them or possibly even owed them money. This left him extremely stressed and stranded in a foreign country.
These are not minor oversights – they reflect a lack of professionalism, accountability, and basic respect for customers. I strongly advise others to think twice before booking with this company. A safari is meant to be a once-in-a-lifetime experience, but in our case, it was filled with stress and disappointment because of how poorly things were managed.
MY
35-50 years of age | Experience level: 2-5 safaris
Experienced tour guides and good itineraries
Special thanks to Paul our amazing tour guide in Cape Town, Ian and Sago In kruger safari.
I enjoyed the whale watching the most where the whales are so close by.
I appreciate the commitments by the tour agent as well for helping me to find my lost items.
CN
20-35 years of age | Experience level: first safari
This is a professional and responsible tour operator.
We had a great experience. We were met at the airport from the moment we got off the plane. Our tour guides were very responsible and took us to see the Great Migration and the Big Five. They loved their work and quickly resolved any problems they encountered. Overall, we highly recommend it.
CO
35-50 years of age | Experience level: first safari
Great value for the price
We had a wonderful experience with Axis Africa expedition ! Kevin was super nice, speaks excellent English, and made everything so easy for us. Thanks to him, we were able to see the Big Five, which was unforgettable. The hotels were a great value for the price — all very clean, with kind and welcoming staff. The food was tasty, a bit repetitive at times, but overall very good. Highly recommend!
MX
20-35 years of age | Experience level: first safari
The best service ever
Raphael was very nice since the beggining. He picked us up and explain everything. The tour was unique and amazing. I would recommend it a 100 percent
50-65 years of age | Experience level: 2-5 safaris
Very disappointed and dissatisfied after reading so many positive reviews - not my experience at all
I was so disappointed and dissatisfied with my recent safari with Zambezi Expedition. I had previously been on three other safaris with different companies and hence had a good idea of what to expect since those previous three were all brilliant and extremely enjoyable. Unfortunately, however this was not my experience with Zambezi Expedition, and I felt very let down. The safari I went on was advertised as 3 Days / 2 Nights Victoria Falls and Hwange Camping Tour with all meals provided. The 1st day was essentially spent with them collecting me from Victoria Falls at 10am and being driven to a Lodge for Lunch arriving at approx 1.30pm. Despite the fact that the advertisement claimed, "all meals provided", after Lunch I was told that I was expected to pay for my own Meal which was contrary to the advertisement. The remainder of the 1st day was then spent travelling to a sanctuary nearby where I saw 2 wild dogs, then onto the Lodge where I slept for 2 nights. So there was no Game driving or safari type activity on the 1st day.
On the 2nd day, at approx 7am after Breakfast, I was taken in the vehicle to the entrance of the park to pick up another couple, then we went for a short drive around in the park but then had to return again to the entrance to collect another couple and then finally embarked on the Game drive. I felt that the morning had been wasted with going to and fro collecting people. The 2nd day concluded with Dinner at the lodge.
On the 3rd day, after breakfast, I expected like with the other 3 safaris I had previously been on, that I would be taken again for a final Game drive however that did not happen. I literally waited at the Lodge until approx 9.30am and was simply picked up and driven back to the starting point at Victoria Falls. I would hardly consider this a "3 day safari" when essentially the only time actually spent on a Game drive per se was Day 2. There was too much idle time siting around the Lodge which could have been better utilized for animal viewing, like I had done on the previous 3 safaris. There was inadequate activity provided for the cost so I felt that this was very poor value for money.
None of this Review should come as a surprise to the Owner since he did approach me afterwards at Victoria Falls because my dismay had been communicated back to him and I re-iterated exactly what I have written here.
On a positive note, the food which was provided was excellent, as well as the staff and the accommodation. The Driver was an excellent safe driver but the whole trip was let down by the complete lack of activity. I would not recommend this particular safari tour unless they make considerable changes to their Itinerary.
20-35 years of age | Experience level: first safari
Imara Safari tours is the best safari operator in Kenya
An Unforgettable Safari Experience with Imara Safari Tours!
We just completed tge Safari Tour with Imara Africa safaris and it was exceptional experience. From the moment we arrived, We had an early morning pick up at 6 am, everything was thoughtfully organized, stress-free, and got support for quick immigration as well. This company goes above and beyond to deliver a truly personalized and authentic experience, and we couldn't have asked for a better way to explore the breathtaking landscapes and wildlife of Kenya. All thanks to Miss. WENDY WAMBUI for her constant support in ammending the plans and adjusting them accordingly to our needs, very quick response on whatsapp and also thank you for planning a surprise birthday for my wife.
A special shoutout goes to our guide, Mr.ANTHONY who was absolutely terrific. His deep knowledge of the animals, parks, and local culture brought every moment to life. He had a very good knowledge of where the wild animals usually rest and was very prompt to take us there right in time — the three things I would like to highlight is his effort to show us the lioness hunting a zebra from start to having a meal of a zebra and from elusive leopards lounging in trees to entire herds of elephants crossing the savannah. His passion for conservation and love for Kenya was evident in every conversation, and he made sure we were always safe, comfortable, and fully immersed in the experience.
Anthony was also incredibly friendly, professional, and patient. Whether we were asking questions, taking photos, or making unscheduled stops for those magical moments, he was always accommodating and helpful. Thanks to him, we saw the BIG FIVE and to mention again the hunting.
We wholeheartedly recommend Imara Safari Tours to anyone looking for an unforgettable safari experience. If I were to come back again in a couple of years Anthony would be my go to guide if possible.
Thank you, Imara Safari and Anthony, for the trip of a lifetime! We can't wait to come back.
50-65 years of age | Experience level: first safari
Amazing Experience
Kilimanjaro Adventure Safari Club made booking an adventure of a lifetime effortless. From the initial contact, they were very responsive and helpful in creating an amazing trip. They created a beautifully detailed itinerary with pictures and expectation for each day. We were a party of 4 and booked a 8 day luxury safari including Tarangire, Lake Manyara, Ngorongoro, and Serengeti national Park with a balloon ride over the Serengeti and a day hike at Kilimanjaro. We were met at the airport and taken to our first hotel by our kind driver “Safari”. At the hotel we were warmly greeted by Aenea ,the sales director. He gave us information what to expect, including who our guide would be and answered all of the questions we had.
Justin was our guide and driver for the entirety of the safari. When he introduced himself, he said: “You are now family” and that is truly how we were made to feel. Justin made every effort to make us comfortable and to get the most out of our game drives. Always collaborating with colleagues and fellow guides to ensure that we saw the all the animals. He even tweaked our itinerary a bit to ensure we had optimal time at each park. There is a lot of time spent driving to the camps and lodges, and we always felt safe with Justin behind the wheel. If your safari doesn’t include a balloon ride, be sure to add it! Soaring peacefully above the Serengeti gives the most spectacular views. The balloon ride concluded with Champagne and a the most delicious breakfast. KASC partnered with Serengeti balloons for this unforgettable experience.
Our Safari ended with a day hike at Kilimanjaro. Julius was our hiking guide for the day. The views of Mt. Kilimanjaro were breathtaking and inspired my daughter and son in law to set a goal of returning one day to summit the mountain. All of the accommodations were beautiful and exceeded all our expectations! The only regret I have, is that we didn’t get to stay longer!
I highly recommend booking your experience of a lifetime with Kilimanjaro Adventure Safari Club you won't regret it!
IT
20-35 years of age | Experience level: first safari
Great experience
Travel: Kenya- N Tanzania 11days budget safari.
Wonderful trip. The agency was always available, at any time, to resolve any issues that might arise during a trip like this.
20-35 years of age | Experience level: 2-5 safaris
Amazing 4 day safari experience
We booked the 4 Day Kruger Park and Panorama Route adventure safari (however we were easily able to swap the panorama route for 2x Full Day safari drives which we were grateful for as we wanted more safari time). The tour was amazing from start to finish - the accommodation was very nice, all modes of transport were comfortable, the included meals at the lodge were delicious (breakfast and dinner every day), all staff were lovely, and it all felt very organised and safe. The communication with Wayne throughout the booking process was also fantastic. If we return to South Africa in future, we will definitely be booking through the Kruger Safari Co again.
