US
20-35 years of age | Experience level: first safari
Dishonest company
DO NOT BOOK!!! They scammed us out thousands of dollars! My husband and I booked a 5 day honeymoon safari, paid in full, through them in January and checked in with them a few weeks before arrival to make sure everything was confirmed and our itinerary was set- to which they reassured us it was. Upon arriving at our 2nd nights accommodation we found out not only was that hotel not paid for but the rest of the accommodations, park fees and driver were also not paid! They claimed they are having money issues and the “bank took the funds”. We have not been issued a refund despite them saying we would be receiving one. I encourage everyone that has been scammed by them as well to contact the tourism police and file a claim. They should be held accountable!
BR
35-50 years of age | Experience level: over 5 safaris
Amazing
Everything went perfectly, the food, the tour, the car, the animals, the hotels. Hakuna Matata!
NL
20-35 years of age | Experience level: first safari
They are scammers! Stay away from them
I paid an advance of 257USD back in April for an3 days safari to Masai Mara in September. In the 3rd week of August, he sents me a msg saying he has to cancel the safari and he will initiate the refund.
And then I have tried to text him, no more responses. I had to pay another operator to do my safari, but these never got back
US
20-35 years of age | Experience level: first safari
The company is not professional with minimum customer care
George Killas, owner of Terrain Tanzania Safaris, left us completely unsupported during multiple trip failures—and never took responsibility.
After a full day of travel, our group (which included elderly family members) was denied check-in. The hotel informed us that George had failed to make payment, even though he had told us everything was confirmed. Later on, he tried to explain the situation and then we realized that he knew this could happen weeks ago but chose not to inform us.
When the hotel rejected the voucher, George told us to “just show it again” and dropped the call. We spent over an hour begging hotel staff to let us stay while he did nothing. It was humiliating, stressful, and completely avoidable.
Throughout the trip, George showed no accountability. From disappearing during emergencies to making excuses instead of solutions, he abandoned us when we needed him most.
We booked this trip expecting reliable support and coordination from a trusted safari company. Instead, we were met with negligence, dishonesty, and total lack of professionalism.
Do not book with this company. George will take your money—and leave you stranded.
CN
20-35 years of age | Experience level: first safari
Serengeti Smile is great!
An Unforgettable Tanzanian Safari Experience
We are absolutely thrilled with our recent Tanzanian safari, and it would not have been possible without the exceptional planning of Erick from your sales team. Thank you, Erick, for crafting such a perfect and seamless itinerary for us. We were incredibly satisfied with every detail, from the comfortable accommodations to the well-paced game drives.
The safari itself was beyond our wildest dreams. We were blessed to witness the magnificent Big Five in their natural habitat, a true privilege. The highlight, however, had to be the awe-inspiring spectacle of the Great Wildebeest Migration, where we watched thousands of wildebeest bravely crossing the river—a moment we will cherish forever. Every single day was filled with excitement and joy, offering new and breathtaking sightings.
A huge part of our enjoyment was thanks to our guide, Champion. His expertise and incredible "eagle eyes" were unmatched; he always seemed to be the first to spot animals, from a leopard camouflaged in a tree to a pride of lions resting in the distance. His knowledge, passion for wildlife, and friendly demeanor made our trips both educational and immensely fun. We felt completely safe and in the best hands throughout the journey.
We cannot recommend Champion highly enough. Thank you for an unforgettable adventure that exceeded all our expectations. We will be dreaming of our return to Tanzania!
CA
20-35 years of age | Experience level: first safari
Amaziiiing
I highly recommend Lindo Travel!
My friend and I (two female travelers from Canada) hiked both Mount Kilimanjaro and the Oldonyo Lengai volcano with this company, and everything went wonderfully.
The organization was flawless, and the entire team was incredibly kind and supportive throughout the expedition. We never lacked anything.
A special thank you to Stephan, who was always available and quick to respond whenever we had a question or concern. He made sure we felt safe every step of the way — and that, to us, is priceless.
The food was also very good, which made the whole experience even more enjoyable.
All in all, it was an unforgettable adventure thanks to a professional and genuinely caring team. Thank you, Lindo Travel!
CN
20-35 years of age | Experience level: first safari
It's thoughtful and planned.
As for Erick, when we making the trip schedule, he always reply us very soon, and also can give us really helpful advice. When we choosing the hotel and camp,(a comfortable night is very important after all day safari.) he shows many photos and explain more to us. He makes a wonderful plan according to our requirements.
As for our guide CHAMPION!!, i already recommend him to my friends if they come Tanzania in the future. Actually, for guide,they have already seen so many amazing animals many times,but CHAMPION still has enthusiasm to help us finding all the animals we want to see. Also, during the road trip,he always tells some stories about Tanzania history,and some native language to us. His patience and humor make me really enjoy this trip.
In short, choosing Tanzania for our honeymoon this time was truly worthwhile. If there's another chance to visit in the future, I would still choose Serengeti smile and CHAMPION without hesitation.
DE
35-50 years of age | Experience level: first safari
Well organized trip with Jastro
My trip with Jastro was very well organized and a truly memorable experience. The accommodations were clean, comfortable, and welcoming, and the safari was a real highlight with unforgettable wildlife encounters.
Victor was always easy to reach, responded quickly, and came up with solutions whenever needed. That gave me peace of mind and made it easy to simply enjoy the journey.
I can warmly recommend Jastro and Victor to anyone looking for a reliable partner for a safari and travel experience in Kenya.
NL
20-35 years of age | Experience level: first safari
Amazing experience, would 100% reccomend
Contact prior to the tour with Jackson was good! Everything arranged beforehand and he was very flexible in ensuring the whole experience was tailored for our needs.
During our 5 day safari our guide Ben made sure we were always comfortable and explained everything about all the wildlife, he could answer a the questions we had!
The guide was very experienced and knew everything about the wildlife and surroundings. Ben also adjusted the timing and routes based on our desires and to ensure we got the best sightings.
All the accommodations exceeded our expectations, very comfortable and with amazing food.
Thank you team Topy, we had the time of our lives!! And we will definitely come back!
65+ years of age | Experience level: first safari
Answered all of our questions promptly.
Ric, out of his way to find what we wanted. He found us accomodation at Umkumbe Safari Lodge at a busy time of the season.
We can highly recommend this lodge. Ric met us on arrival at Hazyview and our driver who was the son of the lodge owner. Ric also collected us from the losge to take us back to our transfer to Tambo Airport.
If we could have flown in as an option we would have been spared the 5.5 hours travel to Hazyview, next time?