CN
35-50 years of age | Experience level: first safari
The wildlife reminded us to live in awe of nature and all life. We are one world!
It has been over ten days since my first safari trip ended. On the last day, the manager asked me to write a review on the spot to acknowledge their work, but I declined. I wanted to take my time after returning home to reflect on the experience and express my thoughts sincerely, rather than rushing to give a high rating just for the sake of it.
I came across Moria on Safari Booking somewhat serendipitously. I was almost ready to book with another company, but their response time was less than ideal. In contrast, Moria’s owner was responsive on WeChat, efficient, and professional. The pricing was reasonable, and I didn’t feel the need to negotiate. I customized my itinerary to include pre- and post-safari arrangements, airport transfers, and a 5-day budget shared group tour. Overall, it was well worth it.
The safari itself was enjoyable and relaxed. Our guide, Eli, was knowledgeable and managed to show us the Big Five and the Great Migration—we felt truly lucky. He was also communicative, observant, and clearly experienced. That said, toward the end of the trip, after long days on the road, he seemed a bit tired and occasionally less patient. This is understandable, as guiding the same trails repeatedly must be challenging, and maintaining constant enthusiasm isn’t easy.
One issue worth mentioning involves the group dynamics. Since it was a shared tour, guests from different companies were grouped together. Originally, the final day’s volcano safari was scheduled to end at 2 PM. However, due to some guests needing to catch a flight, the whole group had to return several hours earlier. I was initially told that separate transportation would be arranged for those in a hurry, so the rest of us wouldn’t be affected. Unfortunately, that wasn’t possible, and we all returned together. To make up for the shortened activity, the company added a visit to a city museum, which I found to be a thoughtful gesture.
That said, the communication during this process was lacking. There was no prior notice or explanation from the company—everything was relayed through Eli after internal discussions. Even when I sent a message to inquire, I received no response. From a customer’s perspective, this felt dismissive. It seemed as though the company’s approach was simply to resolve issues internally without keeping the client informed or reassured. This may reflect the owner’s straightforward style, but at times, it came across as indifferent.
For example, on the first day, we agreed to meet at 8:10 AM. I received a call at 8:00 AM questioning why I wasn’t ready yet, and the owner’s tone felt rather cold and reproachful. I believe there’s room for improvement in terms of service awareness. The customer experience isn’t only about what happens on the safari—details and communication matter greatly.
I also think it would be helpful if the company provided a checklist of essential items or helpful tips before the trip. Many visitors are on their first safari and may not be fully prepared for conditions in the camp or what to bring. A simple list of tips would be a thoughtful touch—I’ve seen other agencies do this, and it’s greatly appreciated.
I’m sharing these points with the hope that Moria can recognize areas for refinement. Good communication and attention to detail are key not only to attracting customers but also to retaining them.
Before I left, the owner, Joshua, came to the vehicle and gave me a staff T-shirt. I had mentioned to Eli earlier that I liked the design, and he kindly arranged for me to have one. It was a meaningful souvenir, and I’m very thankful for that gesture.
Overall, the trip was smooth and enjoyable. I truly love this country and was touched by the warmth and friendliness of the local people. I sincerely hope Moria continues to grow and improve. I would gladly join another tour in the future.
A slightly reluctant 5-star rating as a gesture of support and encouragement.r
AE
20-35 years of age | Experience level: first safari
Superb travel organizer, I would recommend them always
They took care of all the details of the trip, created a good itinerary.
We are vegetarian, they ensured food is well planned in the resort.
The trip was amazing.
Thanks Cyan.
FR
35-50 years of age | Experience level: first safari
Just top !
It was an incredible experience!
Everything is super well organized and you have nothing to do on your side.
You will be serene and you will come back with good memories.
Thanks again to the whole team and see you soon..
👋🏼
IN
50-65 years of age | Experience level: 2-5 safaris
Timeliness
Good communication in English. Cost can be negotiated, value for money, timeliness.
65+ years of age | Experience level: first safari
Fantastic adventure across the National Parks
We did the Seven day tour to Maasai MaraNP, Lakes Nakuru and Naivasha, Hells Gate and Ambolesi NP. All our objectives were met. Joshua our guide took us to see the Great Migration, and got us up close to the big five. The boat trip on lake Naivasha was lovely and getting to walk in Hells Gate was great. Ambolesi sitting in the shadow of Mount Kilimanjaro was brilliant and we got to see a newly born elephant with umbilical chord and how the herd protected the calf and got very close to big bull elephants. We also travelled with a great group of people and stayed in good accommodation. After paying for trip you don’t really need to spend any more money. If you book see if you can time it to get Joshua as driver guide.
DE
20-35 years of age | Experience level: first safari
Our Tour Guide Paul was very good connected and tried his best to give us the best experience
The safari itself was an incredibly beautiful experience, and we were able to see every animal except the rhino. Our tour guide, Paul, was very well connected with other guides and the rangers, and we often received helpful tips.
He always tried to give us the best possible angle for great photos and was also able to explain interesting information.
20-35 years of age | Experience level: first safari
Fun, professional and well looked after!
Amazing experience from start to finish. Mark looked after us and ensured we had a comfortable experience. Light hearted banter throughout and we saw many animals!
10/10 experience - would recommend this company highly.
20-35 years of age | Experience level: first safari
Mark Bryson - excellent and wholesome Man with very pure heart.
Would highly recommend! Excellent customer service and consideration. Go above and beyond to make sure you see/capture everything.
35-50 years of age | Experience level: first safari
20-35 years of age | Experience level: first safari