35-50 years of age | Experience level: 2-5 safaris
Our safari guide Deo was amazing. On a tight schedule, he still got us up close with the Big Five!!!
Professional Safaris were excellent. Everything was organised - flights, airport pickups and drop offs, hotels, lunch and of course our fantastic guide. Highly recommend!!
20-35 years of age | Experience level: first safari
BAD TOUR GUIDE/DRIVER
Now our trip was good in terms of hotel and staff at mara olodare but now the only issue I had was with the tour guide/driver-stephene. He wasn't so accommodating at all. From the beginning when my child fell from the vehicle I wasn't happy he ignored the situation and went ahead to brief others when am not there then he left. I think he should learn how to handle people with children especially small kids because he wasnt pleasant at the time. It's good to check your guests and their needs before all else. Then that evening on check in day he took us for a game drive very angrily he even opened the roof bar at us to be rained on with kids in the car. I complained I wasn't briefed about the time to go to the gamedrive but he got angry and treated us badly in that game drive.He insisted he told me time but I told him while briefing I was attending to my wounded child so I dint hear.instrad of being calm and accepting his mistake he became the victim.He came and hurried me from the room to go for the game drive I asked him why are you hurrying me yet you dint tell me about time and I have a small kid so you know it's not easy.And his driving to the hotel was terrible as well.He was too fast and careless.I wasnt happy with him. Just tell him to learn how to deal with different guests. We all paid alot of money for the trip and we deserved proper care. Yesterday at least he brought us back home very smoothly so I don't know what was the problem on the first day. I got so emotional that first day it wasn't good at all.please train him on how to handle people because we all need each other in life.
Anyways all else was good thank you for your service.
50-65 years of age | Experience level: first safari
Excellence all round in delivery, quality and personal friendly touch
The trip was genuinely a trip of a life time. It was are arranged and organised so well from designing a tour. The pre information on arrival and then the pick was like clockwork. The guide (Patrick) was simply brilliant and had very detailed knowledge and experience. Finding everything we wanted without hassle and allowing such Beautiful scenes. The lodges were juts so lovely and staff were brilliant.
SG
50-65 years of age | Experience level: 2-5 safaris
Two Excellent day tours from Kigali
My daughter and I travelled to Rwanda in December 2025. Mostly we were busy in Kigali but we had two days free for sightseeing so we arranged some tours with Hermosa Life Tours and Travel. We did a day trip from Kigali to Volcanoes National Park on one day. And then a day trip from Kigali to Akagera National Park on the other. Both days were expertly organised by Hermosa. A big thank you to our guide Damascene, and also to Yvonne for her organisation. The payment was done up front and happened smoothly by international money transfer via my bank.
The Volcanoes NP trip was to see the mountain gorillas. Hermosa organised our permits and everything ran smoothly. We were picked up from our hotel in Kigali at 04.30 and arrived at the briefing point with plenty of time to spare. We ended up with a tough 3 hour hike to see the gorillas, so be prepared for a tough hike as the gorillas go where they want. But when we found the gorillas the hike was all worth while. I strongly recommend gaitors and sturdy boots. After the national park we also visited the Gorilla Guardians Village where we had an awesome introduction to Rwandan culture. The village is not far from the national park and it takes about an hour to visit, so it is easy to add to your itinerary.
We also visited Akagera NP for a day safari. Its better if you can spend 2 or 3 days, but we only had one day to spare so Hermosa made it work. Again everything was well organised and ran smoothly. We were picked up from our Kigali hotel at 05.00 and ended up with 6-7 hours in the park. We saw zebra, giraffes, elephants, buffalo, rhinos, 6 lions, warthogs,, a hippo. many impala and Topi, Baboons and more than 10 types of birds. Damascene was also able to get us a hot meal for lunch in the national park (own cost). We had another awesome day and were back at our hotel by 19.00. I am very happy to recommend Hermosa Life Tours.
JP
35-50 years of age | Experience level: 2-5 safaris
Safe driving guide!
Renatus was my guide. He came to my accommodation on time and brought me to the accommodation in national park before sunset. Itinerary was really good, he knows about both Rwanda and Uganda well, he is polite and driving safe. I’m lucky he was my guide:)
PL
35-50 years of age | Experience level: first safari
Responsive and well organized :) Great guides!
We booked 3 days of safari with Knap Tours in November. Everything went smooth-communication on WhatssApp was very quick and efficient, very responsive and reachable. Our guides were very punctual each morning to pick us up from our accomodation. We highly recommend our guides-Stephan and Bradley: great guys, with excellent knowledge about Kruger, very nice and friendly.