PT
20-35 years of age | Experience level: first safari
Excellent service
Great team, provided an experience beyond any expectations. Good communication and reliable
BR
Very kind and and careful
The driver Rudzani is great! He is very kind and attentious with the visitors. He is a very good safe driver offering all the information during the tour from Johannesburg to Krueger.
The road is long but offers nice views of hills and mountains.
20-35 years of age | Experience level: 2-5 safaris
Cooperative and compliant
My experience with wildlife was amazing, the tour guide was informed and confident, our tour plan was timely and we enjoyed 95% of what expected, big ups
Without doubt we got what we expected surplus
We never missed a.piece of what was was promised
We thank you guys
PT
65+ years of age | Experience level: first safari
Good operator e good people the operador excelent profissinails good safari and good jeeps e and big
Good safaris good jeep 4x4 e good routs good people in the company
FR
50-65 years of age | Experience level: first safari
Perfect organisation of our tour in Kenya
Madelyne was very reactive and flexible before and during our tour in Kenya.
In 8 days, everything was optimized to allow us to see Masaï Mara, lake Nakuru, lake Naivasha, Amboseli and Mombasa !
(More time to enjoy the sea side and discover Nairobi would be of course even better but we couldn’t stay longer). We could see lots of animals (even a leopard !), wonderfull landscapes and appreciatethe friendliness of kenyan people. We really enjoyed our tour!
We recommand Eta for the quality of the tour and its correct price.
FR
35-50 years of age | Experience level: first safari
$2,000 charged for services NEVER provided
I strongly advise against booking with this agency due to a major breach of contract and dishonest dispute management.
The Dispute: We paid a $2,000 supplement for a specific Kilimanjaro extension (Horombo Hut). This service was never provided. We were kept on the basic 1-day itinerary, simply spread over two days, and never reached the promised altitude or refuge.
Bad Faith: Although the agency admitted in writing to an "editorial error" in their program, they refuse to refund the overcharged amount. They only offered a derisory $400 compensation (20% of the cost), which is unacceptable for a service that was simply not delivered.
Customer Service: Management refuses to take responsibility for their billing errors. Keeping $1,600 for a service that did not exist is not a "gesture of goodwill," it is an unjustified enrichment.
Prefer
It was worth everything thank you so much for the experience
DE
50-65 years of age | Experience level: first safari
An exceptional guide made this safari unforgettable - thanks to Shaddy
Our safari to Lake Nakuru and in the Masai Mara was simply a dream experience – we couldn’t have imagined anything better! From the very first minute, everything was perfectly organized and we felt completely cared for and warmly welcomed.
The game drives were breathtaking: we were able to see (almost)the “Big Five” up close - lions, elephants, rhinos, buffalos and even a cheetah and many, many other amazing animals.
Our guide Shaddy was incredibly knowledgeable, warmly, passionate, and had an impressive instinct for locating the animals. Every drive was exciting, educational, and full of magical moments.
We were especially impressed by the flawless organization of the entire trip. Transfers, schedules, and activities were perfectly coordinated, allowing us to fully relax and enjoy the safari to the fullest.
This safari was a once-in-a-lifetime experience filled with emotions, adventure, and unforgettable encounters with wildlife. We wholeheartedly give it 5 stars and would book this trip again anytime – an absolute recommendation for anyone who wants to experience the Masai Mara in an authentic and immersive way!
50-65 years of age | Experience level: over 5 safaris
Great Well Organised Safari
Splendid Vacations did a great job organising our safari. They listened to our requirements and budget and suggested great options for us. Despite visiting Kenya and Lake Naivasha before' the Crescent Island visit suggested by Splendid was a real highlight. Our vehicle was well driven with a knowledgeable driver and we had great animal sightings. Splendid vacations communicated well and quickly. We have done lots of safaris and we would thoroughly recommend them and use them again.
CN
20-35 years of age | Experience level: first safari
A 2-Day Last-Minute Decision That Led to an Unforgettable Calving Season Trip in Tanzania!
Booked with Big Cat Safaris in just 2 days. Salesman William Frank was incredibly helpful and responsive. Guide Omega made the trip perfect. He drove very steadily on bumpy roads for 6 days, showing us the calving season in Serengeti and black rhinos in Ngorongoro. When the vehicle broke down on the last day, he fixed it quickly. Highly recommend! Asante Sana!