AE
50-65 years of age | Experience level: 2-5 safaris
Very well arranged
Our guide Hassan was exceptional we could see all animals and the great migration
Highly recommend him
FR
20-35 years of age | Experience level: first safari
Thank Smart voyage & voyage
Booking my safari at the very last minute could have been stressful, but Smart Voyage and Safaris Limited turned it into one of the best travel experiences I’ve ever had.
From the very first message to the end of my trip, everything was handled with exceptional professionalism. Every detail was perfectly organized, from the transportation and transfers to the safari itself. I never had to worry about anything because the team took care of it all.
I would especially like to thank Kimberley, who assisted me throughout the process. She is truly a rare gem. She was incredibly responsive, patient, kind, and always ready to find the best solution for me, despite my last-minute booking. Her dedication and customer service exceeded all my expectations.
If you’re looking for a trustworthy travel agency in Kenya, don’t hesitate this is the one. They genuinely care about their clients and make sure your experience is unforgettable.
Thank you once again for making my trip so special. I will definitely use your services again for all my future safaris and travel activities, and I will happily recommend you to my friends and family.
Asante sana, Kimberley and the entire Smart Voyage and Safaris team! See you again soon!
DE
The tour operator is highly professional, well organized, and truly dedicated to creating memorable
Victor Tours & Safaris gave us a truly beautiful and unforgettable experience. It was a once-in-a-lifetime trip for our family, and we were especially happy that our 3.5-year-old son enjoyed it so much and handled everything really well.
The communication and organization were smooth and reliable, and we always felt well taken care of throughout the tour. The guides were professional, friendly, and made the whole experience even more special. Overall, we felt that the tour offered great value for money.
The only small downside was that we traveled during a season when the grass was very high, so it sometimes took extra effort to spot the animals. However, this did not take away from the overall experience, which was simply wonderful.
We would definitely recommend Victor Tours & Safaris to anyone looking for a memorable safari adventure.
35-50 years of age | Experience level: 2-5 safaris
Trip of a lifetime
Our holiday in Uganda was truly unforgettable, and we couldn't have asked for a better experience.
From the very beginning, Patrick was incredibly responsive, reassuring, and helpful. We had some concerns because of the Ebola reports before we travelled, but Patrick kept us well informed and put our minds at ease. It turned out there were no issues during our trip. He listened to what we wanted, offered great suggestions, and worked with us to create our dream holiday.
Some of the highlights were the gorillas, chimps, Kidepo national park and the opportunity to visit local communities and experience the real Uganda. These authentic encounters made our trip even more special and memorable.
A special thank you also goes to our driver and guide, Hannington, who was amazing. His knowledge, enthusiasm, and keen eye for wildlife made every day exciting. He even spotted a leopard, which was an incredible experience! He also took us to enjoy delicious local food with local people, giving us a genuine insight into Ugandan culture. He was informative, friendly, and always went above and beyond to make sure we had the best possible experience.
We would highly recommend this team.
50-65 years of age | Experience level: 2-5 safaris
Reliable. Superb. Fantastic
A true 5 star rating! Brian and his team are exceptional at what they do. Prior to travel everything is organised, all communication clear, informative and reliable. Hence booking with Customise Travel and Tours was stress free. Loved how we got to choose the activities we wanted - this company is well named as it did customise everything we wanted.
During out 3 days at Victoria Falls we were give personal, customised service and this made our time the highlight of our 16 day trip to South Africa. Brian was always on time and where he was meant to be at the start or end of each activity. Exceptional reliablity and communication! Our Accommodation, meals and activities were exceptional. Brian and his team went beyond what we hoped for and expected. For example, on our last day we had a sudden desire for a massage that was not part of our pre-organised activities. Brian has extensive established networks and within a half an hour we were on a massage table! Truly remarkable! We had a stress free time in Victoria Falls with all our chosen activities including Falls walk, Boma experience and helicopter ride etc all organised......we just had to turn up and enjoy. Cannot rate Brian and his team more highly and if I could I would. Thanks to the Customise Travel and Tours does exactly what it's name describes.....a customised experience, all organised in a stress free manner. Simply perfect. Highly recommend.
Spectacular
I had an amazing staycation at Lemala Wild Waters, and I couldn’t be happier with the experience! A huge thank you to Twenty Eight Tours and Travel for organizing everything so seamlessly. From the booking process to the entire trip, everything was handled with professionalism and care.
The location was breathtaking, the atmosphere was peaceful, and every detail made for a truly relaxing and memorable getaway. It was exactly the escape I needed.
If you’re looking for a stress-free travel experience with exceptional service, I highly recommend Twenty Eight Tours and Travel. Thank you for making my staycation so beautiful and unforgettable. I can’t wait to book my next adventure with you!
CZ
35-50 years of age | Experience level: first safari
Just Perfect in every way!!
Our safari in Kenya was truly the trip of a lifetime. Everything was perfectly organized from the moment we arrived. Our guide Dennis was professional, knowledgeable, and had an incredible ability to spot wildlife, making every game drive exciting.
We were lucky enough to see the Big Five, along with countless other amazing animals in their natural habitat.
The lodges were comfortable, the staff were warm and welcoming, and the food was excellent. Every day brought new adventures and unforgettable memories.
If you're considering a safari, I highly recommend this experience with Jocky Tours and the guide Dennis. Kenya is an incredible destination, and this trip exceeded all our expectations. We can't wait to come back!
RO
35-50 years of age | Experience level: first safari
We enjoyed the beauty of the Masai Mara and it was remarkable wildlife adventure.
Herbivore African Expeditions perfectly arrange a 4 day luxury safari in the Masai Mara it honestly was the perfect getaway for our group of friends.
Each game drive was unique and there was a new surprise waiting for us, with different animal sightings throughout the day and beautiful natural scenery all around. The lodge was comfortable, quiet and thoughtfully designed, making it easy to relax after hours of exploring. The dining experience was excellent; the variety of delicious dishes exceeded our expectations. Our guide was knowledgeable, patient, and always positioned the vehicle perfectly for photos without disturbing the animals. Exploring the Masai Mara on a four-day luxury safari with friends was an experience we will never forget.
HK
20-35 years of age | Experience level: first safari
The tour was arranged professionally and clear instruction was given, easy to seek help too.
The whole tour is very event-packed and fruitful. Our guide, James Mwaura, deserves every credit, he provided many information and intersting facts about safari animals during our game drive and it made the whole trip even better. He also took care of us very well and it was an unforgettable experience for sure.
20-35 years of age | Experience level: first safari
Fantastic guide and experience at a great price
Our group of 6 had a wonderful experience on a 7-day mobile safari from Maun to Vic Falls through Moremi, Khwai concession, Savuti, the Okavango Delta and Chobe national park.
The tour
We saw an incredible amount of wildlife including a huge range of birds, elephants, zebras, giraffes, various antelope, wildebeest, buffalo, hippos, crocodiles, wild dogs, jackals, lions, leopards and cheetahs, on up to 7h per day of game drives. Voice, our driver and guide, was outstanding - he knew exactly where to spot wildlife and was able to answer all our questions. We found the 7 day safari the perfect length to be able to see a wide variety of wildlife, and enjoyed the varying scenery throughout the tour - overall, Savuti was a standout for us, where we were lucky enough to spot our only cheetah of the trip as well as some mating leopards and multiple lion prides.
We also enjoyed the mokoro excursion and the Chobe river cruise - it was nice to break up the game drives and see the landscape and wildlife from a different perspective. One small disappointment for us was that the brochure provided had indicated there would be some opportunities for guided walks, which was not part of our itinerary in the end.
Voice was also an excellent driver, navigating sandy and bumpy tracks expertly, even when rushing to make it to a wildlife sighting. The vehicle was completely open which was fabulous for game drives, but quite dusty/windy for the longer drives - face coverings were very useful for these segments. It was quite chilly in the mornings but the provided ponchos, which were both cosy and cut the wind, were a big help.
We were very well looked after by the camp staff who set up our tents, provided hot water for hand and face washing twice a day as well as showers, and prepared filling and tasty meals over the campfire. We had opted for the mid-range option and the tents were spacious, beds comfortable and bathroom facilities (individual pit toilets and safari showers for each tent) more than adequate. We appreciated thoughtful touches like the nightly campfires and hot water bottles being provided on colder evenings. We also loved being out in the bush at night, seeing spectacular starry night skies and hearing wildlife.
Communication, booking and reliability
David promptly responded to our initial booking enquiry and follow up questions. We were able to make payments via PayPal, with different payment links for each member out our group, which made things very easy. The information provided could have been more detailed and up-to-date, for example we would have appreciated a packing list, information about weather/what to expect, but ultimately this didn’t cause any issues.
Value for money
Compared to other options we had researched, we thought Shipungo provided excellent value for money, and would highly recommend them to other travellers interested in an adventurous safari experience. We originally planned to come as a group of 4 but had two additional friends join, which gave us a small discount, which was much appreciated.
