US
35-50 years of age | Experience level: 2-5 safaris
Worst tour experience ever
The experience with Thierry was probably the worst tour experience we ever had. He was a cheap, greedy, salesman that only cared about getting more money out of us, regardless of the consequences. Our car kept falling apart, we got stuck for hours in the middle of nowhere multiple times and he refused to change or fix our car. He booked the cheapest most disgusting local guides and hotels for us that got us constantly sick. And the worst part was that his driver stole 600$ from us during the trip. Overall it was the worst experience ever. We will never go back to Madagascar and we don't recommend anyone to do so.
65+ years of age | Experience level: first safari
Unreliable !
A tour group of 11 adults, we paid the full cost of a 12 days safari in Kenya and Tanzania. We had great tour guides and accommodation BUT, we waited for hours at the Tanzanian Border, there were no drivers to meet us. Our park fees for Serengeti had not been paid, more extensive delays until finally they were paid by a member of our tour group. We then found our Accommodation and Park Fees had not been paid in other locations. Despite frequent phone calls and many promises no payments were made without delays and pressure. We had to abandon our tour and return to Nairobi. We have had promises of refunds for our additional expenses, but so far no refunds have come from Africa Marvel.