65+ years of age | Experience level: over 5 safaris
Helpful and professional advice, bookings, communications and driving
We had a wonderful time with our driver James who was a brilliant spotter and was excellent at positioning the Land Cruiser so that we were in an optimum position for photography. We loved his enthusiasm for his job which shone through. Always punctual and willing to adapt to us. Never a dull moment. Took up the challenge to find wildlife we wanted to see and always delivered. Very good knowledge of wildlife.
The planning was well managed by Brenda in the office and she followed up regularly. Good customer care culture in the company obviously.
We thought some aspects of outsourced services were highly priced such as the externally run night drive, the balloon and the charge for booking internal flights. Not a comment on Splendid but worth knowing if you are thinking of doing these. Be aware you will rarely get 8 hours sleep because of the early starts!
