50-65 years of age | Experience level: over 5 safaris
I had a horrible experience with this company which works with Cache Safaris. Horrible!
Entirely unprofessional. They work together with Cache Safaris. Avoid the headache! There are dozens of other options… use ANY of them. You will not be communicated with except to apologize for the multitude of ‘mistakes’ in the itinerary. In other words, they will lie to you about the itinerary, do nothing about it, keep your money, and then call it a mistake. Incredibly frustrating! AVOID THIS COMPANY!
35-50 years of age | Experience level: first safari
0/5 — Extremely Disappointing and Deeply Mismanaged Experience
My experience with Soul of Tanzania was profoundly disappointing. What should have been a once in a lifetime safari, became one of the most stressful and financially damaging trips we’ve ever taken.
Despite having paid the full cost upfront, none of the Tanzanian portion of our itinerary was delivered after civil unrest and a government mandated border closure made it impossible to enter the country. This was completely outside our control. Instead of assisting us or sharing the burden, Soul of Tanzania placed all the financial loss on us. We ended up more than USD $10,000 out of pocket for services we never received, including charges for add ons that were never provided.
Major issues we encountered:
• No accountability: They refused to refund the true value of the undelivered services, only offering what they managed to recover from suppliers.
• Unhelpful and condescending communication: Their representative repeatedly hid behind cancellation policies, suggested we might face further charges, and pushed us toward travel insurance rather than taking responsibility.
• Contradictory information: Their emails were inconsistent, they denied previous statements, and they communicated with our driver without our knowledge while ignoring our urgent messages.
• Poor crisis management: During a period of confirmed fatalities and escalating unrest, we were left without reliable contact, emergency support, or a clear plan.
• Forced downgrade: We were diverted to a significantly cheaper lodge we did not choose, yet were still expected to absorb the financial loss.
• Slow and evasive responses: It took nearly a month to receive even a partial reply, all while we continued to incur emergency expenses.
For a company that markets itself as a premium operator, their behavior was anything but. They were evasive, dismissive, and entirely focused on protecting themselves rather than supporting their guests during a crisis.
Bottom line, if you value professionalism, transparency, safety, and basic fairness, I strongly recommend avoiding Soul of Tanzania. Their handling of our situation was negligent, unethical, and extremely disappointing.
We would not recommend them to anyone.
20-35 years of age | Experience level: first safari
Terrible crisis handling, poor communication, and over $10k lost for services never delivered.
Very disappointing experience with Soul of Tanzania
We travelled with friends on what was meant to be a once in a lifetime safari to celebrate their honeymoon. Unfortunately, our experience with Soul of Tanzania was extremely disappointing and stressful.
Despite paying the full cost of our tour upfront, the entire Tanzanian portion of our itinerary was ultimately cancelled due to civil unrest and a government-mandated border closure - circumstances completely outside our control. While we understand that unexpected events can occur when travelling, what was most upsetting was how the situation was handled by Soul of Tanzania.
Instead of working with us to find a fair solution, the company placed the entire financial burden on us. We were left with losses exceeding USD $10,000 for services that were never delivered, and we were also charged for add-on services that we did not receive.
Communication throughout the situation was frustrating and often unhelpful. We were repeatedly referred back to cancellation policies and encouraged to pursue travel insurance rather than being offered meaningful support or accountability from the company. Information provided to us was sometimes inconsistent, and at times communication appeared to occur with our driver without our knowledge while our urgent messages went unanswered.
During a period of escalating unrest and confirmed fatalities in the region, we felt extremely vulnerable and unsupported. There was no clear crisis management plan, no reliable emergency contact, and very little guidance on what we should do next.
At one point we were diverted to an alternative lodge that was significantly cheaper than the accommodation we had originally booked, yet we were still expected to absorb the financial loss ourselves.
It also took several weeks for the company to provide even a partial response regarding refunds or next steps, during which time we continued to incur additional unexpected travel expenses.
For a company that markets itself as a premium safari provider, the level of support and professionalism we experienced was far below expectations. The overall handling of the situation felt dismissive and heavily focused on protecting the company rather than assisting their clients during a difficult and unpredictable situation.
Sadly, based on our experience, we would not recommend Soul of Tanzania.
35-50 years of age | Experience level: first safari
Unprofessional response to unrest, poor support, and major losses for cancelled services.
Very poor handling of an already difficult situation
I travelled with my wife and friends on a safari organised through Soul of Tanzania. What should have been an incredible trip ended up being extremely stressful and disappointing due to how the company handled an unexpected crisis.
Because of civil unrest and a government-mandated border closure, the Tanzanian portion of our itinerary could not go ahead. While we completely understand that events like this are outside of anyone’s control, the way the situation was managed by Soul of Tanzania was unacceptable.
Despite having paid the full cost of the trip in advance, we were left absorbing losses of more than USD $10,000 for services that were never delivered. We were also billed for additional services that we ultimately did not receive.
Communication from the company during this time was slow and often unhelpful. Rather than working with us toward a reasonable solution, we were repeatedly directed to cancellation policies and advised to pursue travel insurance instead. During a period of significant unrest in the region, we felt largely unsupported and without clear guidance.
We were also redirected to an alternative lodge that was noticeably lower in standard and cost than what we had originally booked, yet the financial difference was never fairly addressed.
For a company that promotes itself as providing premium safari experiences, the lack of support, accountability, and transparency we encountered was extremely disappointing.
Unfortunately, based on our experience, I would not recommend Soul of Tanzania.
20-35 years of age | Experience level: first safari
Very Disappointing Experience
Our experience with Soul of Tanzania was extremely disappointing. What was meant to be a once-in-a-lifetime safari trip travelling with friends who were celebrating their honeymoon turned into a stressful and poorly managed situation.
Despite paying the full tour cost upfront, a large part of the Tanzanian portion of the itinerary was never delivered due to civil unrest and a government-mandated border closure, so circumstances completely outside of our control. Rather than working toward a fair outcome, the company placed the financial responsibility entirely on us.
As a result, we lost over USD $10,000 for services that were never provided, and were even charged for add-ons that we never received. When we asked for a refund for the undelivered portion of the trip, the company refused and instead relied strictly on cancellation policies.
Communication throughout the situation was very poor. Our urgent messages were largely ignored while conditions around us escalated.
During a time of confirmed fatalities and increasing unrest, we were left without clear guidance, reliable contact, or emergency support. We were also redirected to a significantly cheaper lodge that we did not choose, while still being expected to absorb the financial loss.
For a company that markets itself as “premium,” the handling of this situation felt dismissive and focused on protecting their policies rather than supporting their customers.
What should have been a special trip with friends celebrating their honeymoon ended up being a deeply frustrating and upsetting experience. Based on how our situation was handled, we would urge others to proceed with caution before booking with Soul of Tanzania.
20-35 years of age | Experience level: first safari
The guide stole from me!
I beliive these people are deceptive, who stole money by pick pocketing me during a tour