CH
20-35 years of age | Experience level: first safari
kind and helpful
the safari was a magnificent experience! We managed to see many animals and despite the somewhat uncertain weather the tour operator always managed to find solutions (not letting us sleep in a tent due to rain). The food was very good with many options for vegetarians too.
The accommodations were equipped with electrical sockets and wifi. Guides certainly need to improve their communication of important information such as timetables and general organization. Guides are available on request
(automatic translation from Italian)
CN
20-35 years of age | Experience level: first safari
Generally good.
My positive feedback is for our guide Dennis, although there are some minor flaws, it does not affect him is a guide worthy of recommendation. Thanks to Dennis's professionalism and hard work, we were lucky enough to see the Big Five and Five Ugly on the trip,and he ALWAYS gave us the best position to take photos!We were so happy and appreciate!!There were also some unsatisfactory points in the trip. In Masai Mara, we stayed in Serena Safari Lodge, the roof of our room leaked severely due to heavy rain at night. The leaking place happened to be in the position of the bed, causing the sheets and quilts to be very wet, and the dripping noise kept me up all night.The next day, I reported that to the reception and received a response like "OK，I will change your room then". There is no sincerely formal apology at all! It's so frustrating,I informed Dennis and Candy about it,they both replied that they will communicate with Serena, but I have not received any further response from either them or Serena regarding this matter. I think a good safari operator is not just about making us to have fun,but more importantly, to protect our rights and interests, because accommodations are booked by operator. Unfortunately, Kameraz failed to do so for us.
FR
20-35 years of age | Experience level: 2-5 safaris
Safe drive and good cars
We used Safari link for all our transferts and it was perfect. The cars are always comfortable and big enough and you have a trailer for your luggage so you have even more space inside the vehicle. The drivers are also really good. We had Victor twice for a 6h drive and it was both time safe and comfortable. He always wanted to be nice , he explained the story of the county and he know a lot about nature and was happy to give us a lot of information. He even adapted to us for breaks and stops on the road, that was really kind of him ! He is a very nice person and thanks to him we arrive at the airport on time and safe.
Our first driver Calvin was also really nice and he came with water in the car which was super appreciated! He drive us to Kruger safely and we were glad to share with him some South African culture.
I recommend this company for their really good drivers, the confort of the cats and their experience.
If I may suggest maybe more communication with customers, we had a issue with a road block due to riots that extended our drive for more than 3hours and with more communication we could have managed our time differently but with chance our driver Victor adapted the travel itinerary, called the lodge to make sure they waited for us for the lunch and game drive and he was very pleased to share is knowledge of the land, waterfall, Blyde River history and it was super interesting!
GF
35-50 years of age | Experience level: 2-5 safaris
Travelling in Kenya can be tiring because of the long road trips, but it definitely worth it !
Second time in Kenya. My impression is that the country developed in fifteen years and it's definitely moving forward. I think the overall level of services, welcoming and staff professionalism is good compare to some other countries I've been. We generally found our trip enjoyable because we didn't suffer any unexpected issue or lack of organisation, etc.
However, keep in mind that the road trips between the parks can be long and exhausting. Plus it is sometime necessary to depart early in the morning. But it totally worth it ! The scenery is exceptional and the wildlife we could observe was so numerous ! Yet, keep in mind that Kenya is a touristic destination, so in the parks we sometimes felt hard to find ourselves in the middle of nowhere enjoying the moment : so many Land Cruisers and vans around the Lions !
Regarding the security, we felt safe everywhere, in particular in Nairobi where the hotels are equipped with high end security equipment...
MM
20-35 years of age | Experience level: first safari
The driver and the guide are very kind and patient. I had a fun tour. Thanks.
The price can be negotiable. The guides are good. The service and value for money is okay. I would like to recommend other travelers to use this company.
US
50-65 years of age | Experience level: first safari
Affordable and well organized safari package for Safari Trip
Big value for money, good and reliable tour. You will see almost all animals living in Africa. Highly recommend for budget oriented and simple maintained travelers.
PT
20-35 years of age | Experience level: first safari
Perfect
Spectacular experience, driver (Jack) very friendly and concerned about everyone's comfort.
I didn't like the first accommodation so much, because they didn't have hot water or Wi-Fi as they promise to have!
NG
35-50 years of age | Experience level: first safari
Reliable
It was peaceful, fun, informative and overall a wonderful experience.
50-65 years of age | Experience level: first safari
Review about Serengeti National Park by Eileen
So many other cars and trucks.
FI
50-65 years of age | Experience level: first safari
Very nice nature With variable animals
My expections came true in 7 day safari. The nature is beautiful and there are so Many animals. The safari was great but this january has been rainy. The rain and 3 nights camping was rough combination the lodge accomodation was ok. It has been rainy mornings, usually afternoon is not raining. Serengeti and Ngorongoro was great with do Many animals. Serengeti paths were muddy and in very poor conditions. Zanzibar is ok maybe I waited too much. The accomodations are good and not cheap. The food has been below my expectations. Overcooking has been the main problem with fish, seafood and even lobster has been overcooked. The food is ok but it could be much better. Lets see if We are lucky in the next days. This experience is after 7 days safari, one day in Arusha and 3 days in Zanzibar. Topy tours Jackson and Benedict have been highlight persons is Tanzania,Arusha. People are happy here and I feel safe in TZ. Overall good experience except food. The best food We got zaka tribe place very close that coffee lessions place and Materuni waterfalls.
