IT
20-35 years of age | Experience level: first safari
Wonderful experience
Me and my wife had a 6days safari trip in July 2023. Everything was good and well planned: an important remark to the accomodations which were very good (Kitela Lodge is the top)!
We don't give 5stars because of our guide (Isaac) who has sometimes been too hasty during the safari and also because at Serengeti Safari logde, despite the full board option, we had to pay the water.
QA
20-35 years of age | Experience level: first safari
Reliable
Thank you Hayrax Safaris. Our trip was short but we made the most of it. Within 3 days we had 1.5 days of game drives where we saw a lot of animals and live cheetah hunting, Visit to Masai village and Naivasha lake along with nature walk with Zebras and Giraffes
CO
35-50 years of age | Experience level: 2-5 safaris
Great safari with Rauben
We had a great experience. The itinerary was fulfilled without any inconvenient. Luckily we were able to see he animals we wanted, and the lodges had good services. Our guide Rauben was really nice and always tried to find the way to make our experience better. We were confident since the day we booked months ago since we always had fast and fluent communications with the safari responsible.
The maintenance of the car can be improved, for example, the AC was not working.
ES
50-65 years of age | Experience level: first safari
Good service
We were 2 days and it was a little bit stressful because long distances from kampala . Very well arranged and good service
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TW
20-35 years of age | Experience level: 2-5 safaris
Wildlife good
For wildlife , is good
For Food , soso
For people is good
For price . Is too expensive
US
50-65 years of age | Experience level: first safari
Relaxing, pampered stay, with incredible views of wildlife
The Hide was fantastic! Their food was excellent and plentiful. Loved the breakfast boxes on morning safari, and so grateful for warm porridge before. Hot water bottles were essential for cold July nights, and the fire pit was also super. N'Khosi was excellent as a guide, very experienced and knowledgeable. The safari truck was lovely and new.
The driver from Victoria Falls was polite and helpful. The van... Was ok. A bit worn, and the road between Victoria Falls and Hwange is bumpy and long. Wish we'd known what we were getting into with that! Over all a terrific experience, however.
HK
20-35 years of age | Experience level: first safari
nice attitude
Overall service is good with nice tour guide. The tour is well-planned too. We can see many different animals. But I suggest to choose lodge instead of camp. It’s because the environment of camp is really not good.
AT
20-35 years of age | Experience level: first safari
Nice safari, guide & cook. But got scammed by a company employee right on the first day.
*** UPDATE ***
John, the owner of the company, offered us a full refund of the 30$ and let us know, that he fired Ibrahim. Due to his professional response to this issue, I am upgrading the rating from 2 to 4.
*** ORIGINAL REVIEW ***
We were picked up and dropped off by John, the owner of the company & a nice guy. For the Safari you are reshuffled every day with other people coming/leaving earlier/later than you but our Cook & Driver were very good.
However, on the moring of our first day, we were picked up by Ibrahim. He said if we want to go on the Safari, we need to pay 30$ extra for rental sleeping bags. When we asked if we could buy some new ones he said there was no time for that. So we paid... 30$ is a lot of money there. And a crazy lot for old rental sleeping bags for 2 nights.. However Ibrahim let us no choice..
On Safari our Driver said, that it is a very common scam to ask for some last-minute extra dollars when tourists have no choice to say no. Very disappointing.
Crazy fact: all the other tourists on our car were provided the exact same rental sleeping bags without paying extra money.
But as I said, the Safari itself was very nice & the promised itinerary was followed perfectly.
ES
35-50 years of age | Experience level: first safari
Quick response, easy solutions and good serviec.
We make 3n Masai Mara + 1n Lake Nakuru. Communication fluent and useful before the safari, good service and guide during the safari, and good value for money and nice hotels middle range.
Just a comment of change on the vehicle when we arrive( from jeep to toyota) but the driver/guide was awesome, so no trouble at all.
Amazing experience in Kenya! what a incredible country.
ES
50-65 years of age | Experience level: first safari
Walking Stick & Tours
Very well organized travel. Attentive guides. They know their work and so we can see many animals, camp sides and tents are safe
I recommended this company